Nationwide Bank www.nationwide.com

If you have a savings account with Nationwide your cash access card will only work exclusively at their branch ATM’s. Yet last week the Stretford, Manchester branches’ ATM was NOT dispensing cash at all, from Wednesday until the following Monday – the next branch is some miles away in a Mall locked to the public out of hours.

As this had happened a couple of times before, I wrote a complaint to the CEO. I was contacted by her proxy who said, when the ATM runs out they had no policy of more quickly filling it back up again. Branch staff would NOT do this and they would not call in their subcontractor for an extra ATM top-up.

Remember their current advertising campaign is boasting about greater while treating customer provision with this level of disdain.

If you want this complete LACK OF CUSTOMER SERVICE take out an account with them but if you want something actually adequate LOOK ELSEWHERE!

A serious ill disabled lady was abused by Nationwide. She tried to report no access to her house nothing to do with Nationwide, the woman blocked her account as no access to money. 29.3.2019. She wanted a bank card because her expired. The staff blocked access to information, blocked data access, were rude then made a racist comment. When she complained the kept £8,914.35 closed her account 17.2.2020 during pandemic. They stopped her having any income.

It is 2023 Nationwide refused to allowed statements for specific dates the department for disabled people staff were uncooperative , rude and one woman was rude

Yet they closed other accounts by fraud for an illegal immigrant with money they claimed as a spouse but not a spouse.

At the time the lady was not aware she was a victim of fraud, identity thefts, abuse but Nationwide took part.

They stopped her having disability benefits by closing the account as soon as DWP paid money in. Refused to pay money back to DWP.

The nationwide fraud department lady is rude arrogant and totally discriminates against people with mental health illness, I suffer with Bi-Polar and PTSD and she was aware of this but still spoke to me in an awful way stating its my problem I suffer with bi-polar not Nationwide's, SHOCKING TRULY SHOCKING AWFUL WAY TO TREAT CUSTOMERS, but by going on the number of negative reviews and no responses from Nationwide it shows they treat customer, oops sorry member like .... awful Building society.

Opened a current account with them and every branch I went in the staff had a terrible attitude, unfriendly, unhelpful and look down on you. you complain to head office and get totally ignored. My account was closed after just six months that's how bad they are.

Do not risk your money.

Nationwide treat customers with absolutely no respect, have no customer complaints department, and pass everything to the ombudsman as it is easier than dealing with it.

They incorrectly removed the agreed 5% interest rate from my accounts with no warning - paying only 1% despite sending documents stating the accounts would each earn 5%.

I complained by phone, by going into branch, and via their online customer service team (twice). I was told the rate should be 5% but no one corrected it. The online complaints team completely ignored me and did not even send an acknowledgment.

I was shocked and appalled by this, so I persisted. It took months of continued complaining for them even to look at the issue, and the people who dealt with it do not deserve their jobs - initially they sent their final offer letter and told me to contact the ombudsman.

I persisted as they had not even opened an investigation and found the ridiculously named customer excellence department

- could not write an email

- did not investigate what had happened

- did not review my complaint

- treated me in a completely disrespectful way, and

- made no apology for their error or handling of the complaint

It is amazing they are still in business, but I only knew they had reduced my interest rate when I checked my online account. Others may not check.

There are many other banks that treat customers fairly and with respect so I urge you to use them instead.

Phone contact with staff typically very poor. Often feels like you're speaking to a trainee: routinely being put on hold for enquiries and vague information given. Misinformed about a money transfer four weeks ago (resulting in a compensation payment) and today about a credit card switch ( resulting in me cancelling my account) Amateurs!

Guys, this is not Nationwide Building society in the uk, it is an merican bank, you need to search "Nationwide Building society" in the search bar and you will find the correct section to leave your reviews.

Whilst I agree with the other review about the 'upside down' statement showing oldest transactions first, at least their IT is not prone to fail like many others. The online banking is very user friendly and very secure.

I have the 'Flexplus' account and pay £10 a month, however, half comes back in interest and the fact that the Annual European Travel Insurance for my wife and myself is covered makes it worthwhile. There are other benefits as well, so worth considering.

As a package, if you take their credit card, there are no charges incurred when spending overseas, and you get better exchange rates compared to paying in cash, and you get 0.5% cashback on all UK spending.

Nationwide internet banking and customer service are very poor. For example, the internet banking shows transactions in the upside order, so that the oldest transactions are shown first, and to see the latest transactions you have to scroll down the screen. Also, their customer service people are supposed to welcome feedback, but will not take any complaints about how their internet banking is so poor.

Nationwide Building society completely indifferent to responding to Serious complaints, Ignoring them completely!

As a New Customer at Nationwide Building society I anticipated a professional seamless switch-over from old bank to theirs and yet received the complete opposite and utter indifference!

I did not care how long it took other than all Direct debit Payments are transferred to this new account and the other old bank account is closed Only when successfully accomplishing that. Seamless isn't that how its supposed to work ???

When a company is demanding payment, one of those companies that were supposedly contacted by Nationwide Building society Just prior to the X Mas Holidays...and because of Nationwide's failure they were never not paid as the switch over was intended to do then one asks oneself why bother putting such important responsibilities in the hands of such a Building society / bank ???

Not at Nationwide building society it Failed leaving me to take off my Holiday to phone around and try and make contact with all those I have standing orders payments to make sure they unlike what I have found have my new details and will get paid.

Meanwhile despite personally making several complaints, contacting various persons via email etc in Nationwide Building society including the head a To Chief Executive Nationwide and a promise to respond. Some two weeks later they are completely absent with any such response what so ever!

No Professional accountability in Nationwide Building society when things go wrong!

Appalling company ! Join at your peril !!!