Green Flag Breakdown Cover

My car broke down in the 3rd lane of the motorway so I rang them for help as a i have a policy with them. NONE of the customer advisors had any manners or any clue what was going on, had no sense of urgency or what. It was like they hasn’t been trained at all, just given a phone and told to answer it. With some of them even putting the phone on me when they told me to wait, as if they didn’t care. Absolutely disgusting, wanting to cancel my policy ASAP. I would go to another company if you want someone to actually help you when you’ve broken down.

Incompetent, indifferent and no value to anyone. If I could leave a minus review they would be a minus 10. I am registered for their Priority service as I am elderly and disabled, but still had an 8 hour wait with multiple phone calls, texts and excuses before they got someone to relay me home

The coldest day of December, my car broke down on retailer's car park, they couldn't rescue me in the middle of the town from a retailer's car park all day, asked me to wait till 10pm in the freezing cold weather, when the retailer's car park was getting locked 9pm, which I've already explained to their rescue team on the phone, I had to talk to 10 different people, even couple of them put the phone down on me, they didn't care, I refused to wait till 10pm, when they informed me they couldn't find any third party rescue company to rescue me, they refused to provide me onward travel, even my house was under 10 mile limit and I have premium most expensive cover, they couldn't give me the justification why they couldn't give me onward travel. Now think about it, if I was broke down in middle of countryside, I could have frozen to death, this company doesn't care to rescue people during winter, so avoid all cost. Next day I cancelled my policy, they refused to cancel it, I cancelled my direct debit, they chased me following month direct debit amount, in the end I paid it to get rid off of them.

My car broke down on the M3 yesterday and I just managed to get it off M3 onto slip road but still risky position. Phoned Green Flag- my surname Wilcox. Very helpful response but didnt get name of lady answering call. Very helpful and quick to give us safety advice and also to identify us as vulnerable. Our breakdown allocated to Westbourne who were brilliant, and although we waited a while by the roadside we were called to give arrival time. it is also nice to record that no fewer than four cars stopped to see if they could help and one lovely lady came back with water and snacks!!

Pleaase give thanks to your call handler.

Had puncture, problem getting wheel nuts off called them, technician arrived, wheel nut key was broken he couldn’t do it. He asked if I hit a pothole, said no had been driving all morning not aware of hitting anything, pulled off side of narrow road with no kerb that’s all to let cars pass. I needed recovery home, he reported back saying I hit a kerb, Green Flag refused saying it is classed as an accident so claim on your insurance, he claimed to not know of this policy clause then just went. I Had to walk miles in rain to train station, car still stuck need it for work.

I wish there was a minus one star

On a weekend if your motorcycle gets puncture and if you have Green Flag breakdown you do not expect anything

They said they need a tow truck to take the motorcycle to garage and fix puncture

I thought the whole point of breakdown service to inspect and try to fix simple puncture on site then recommend to go garage if not possible

Please do not use green flag as they have staff without any supervisor and the staff both breakdown team or customer service have basic knowledge how to provide service

This is not breakdown company.

Please don’t buy policy use AAA OR RAC

Date of experience: 10 September 2022

We are currently (13.00) stuck in a service station off the A55 in North Wales. We broke down 7.30 this morning and a tow truck turned up at 8.30 and took our car away and left us here saying a taxi would be here any minute to take us home to Scotland. We have been here ever since with our luggage and no taxi or anything other than people telling us they are working on it. This is completely unacceptable and every time we speak to them they have a different story. We were told at 10.45 a taxi was on its way to pick us up and should be here by 11am, still waiting. We have just had a text to inform us that our car is being relayed at 4pm which is of no relevance to us as we haven't seen it since 8.30 this morning. We have just had a call telling us they are still working on it!! They are trying to get a car hire now but say as its a Sunday places are not open. When I paid for my breakdown cover they didn't tell me that Sundays would be any different from any other day. This is not a nice experience.

Car wouldn’t start, their app didn’t work - I called and spent 52 minutes on the phone before they could establish that yes, I did have a current policy with them, let alone think about sending out help. The call staff seemed poorly trained and disinterested: there was giggling and messing around in the background, I kept being put on hold or forwarded to someone who made little more progress than the previous person.

I’m so grateful I was at home and not in distress or in trouble on the hard shoulder somewhere with no charge left on my phone. I’ll never trust them again - they were absolutely dreadful - shouldn’t actually be allowed to operate.

This awful organisation left a disabled person for over 30 hours on the side of the road, they ended up being taken away in an ambulance.

LJ Transportation employed a rude girl who clearly hates disabled people and put the phone down on them as they asked for reasonable adjustments to help.

My husband has been waiting for you since 3.30pm today it's now 8pm!!!!!! You knew he was in a van and the make and model of it plus the clutch had gone and you sent out a tiny van that was unable to tow him and the van driver told you so before he came!!!!!! My husband was then informed another vehicle will come between 8.30and 9pm tonight?????? 5 hours that is a disgraceful service!!!!!