Keysurf

Avoid at all costs

Paid for a full month of Keysurf in hospital accommodation

Rarely able to make a connection over the whole month

Raised an issue and only compensated for one week despite a month of using my mobile phone internet instead

terrible customer service for a company charging £204 a year to poor students

No problems with using key surf. When I phoned today to cancel my account now I’ve moved out, they sorted it so efficiently and the guy told me to have a lovely day. Just got the email through to say my payment has been cancelled. Good service!

1. Do not solve your problem because you don’t speak to the technician. Answer would be “Can’t answer that question but have sent a support ticket for you. Will get back to you in 4 working hours”

2. They do not practice what they preach. They do not get back to you. You have to take the initiative. And if you ring them, they would say there is no problem from their side. Do you have a licensed antivirus app and have you done a full scan? The timer resets to another 4 working hours even though their reply is insufficient

3. Quietly deducts extra money from your account. If you do not realise, it’s gone.

4. Unhelpful customer service. Bunch of people reading answers off a paper. Completely useless

5. Their main fix would be the usual switching off and on and command prompts which amateur IT users would have already know. The next time you speak to another operator, same thing happens. Goes on and on

6. Unreliable modem. £40 for a useless one. Unable to fully configure. Could easily get a much cheaper modem which does a better job.

Overall, very poor and appalling service. Unfortunate that they are the only internet provider option. Won’t see me anywhere near them if others were around.

This internet is absolutely terrible! I have lived in NHS Bucks hospital accommodation for a year and used this service, and have struggled with them for the WHOLE YEAR. Its honestly the most frustrating internet i have EVER dealt with; I'd rather be back using dial up because at least its more reliable

Two main problems - first, its SUPER SUPER slow. Second, it cuts off for about 2 hours every night.

And every time I call, its the same circle of events. They ask me a bunch of questions, then ask me to turn the wifi on and off, then ask me to go in settings and read a bunch of numbers to them, then they restart my account. After we go through this circle, its "oh, thats odd. I'll have to tell the technician about this", but we can't guarantee WHEN or IF it will ever be solved. And when I state my frustration, its "oh no, don't worry, I've made a TICKET about this issue. It will solve your problem".

Then, the technician calls me when I'm at work. I'm a doctor. And If i don't call them between 9-5 within 48 hours, my "ticket" expires and I need to start over. When I call out of hours to start over, they always say "well we've raised a ticket about this before, but you didn't respond and it expired"

Oh, but then they have me a 30pound refund to solve ALLLLL my problems. Never got the refund in my account. and the problems just continued in the same circles as stated above.

You guys should stop functioning as a company. You tried and failed, just stop.

The wifi is never consistent, it goes out randomly leaving you stranded. You have to re- sign in if you walk to far away from the home router on your floor of the accommodation. It is super slow unless you spend a fortune to buy the best deal and even then it still is slow. Horrible company don't buy.

Goes down randomly throughout the day, sent emails and never got an answer back, wired connection sometimes results in incorrect security certificate problems which renders the internet completely unusable at times when the wifi is down. I have never had a worse ISP and I would strongly suggest against Keysurf. The advertised rate of "Up to 70Mbps" should really underline "up to" - it has never gone past 15Mbps and usually hovers at a lowly 5.

Goes down multiple times a day for a couple of minutes or so at a time.

Sometimes it dies completely and when customer support is phoned they say it's past 4pm now so they will have to fix it tomorrow morning. I've never come across such a terrible service.

Keysurf is the worst internet provider I have ever had the misfortune to use. Definitely wouldn't recommend and I'm glad lad I have nearly finished my time with it.

Download speed is on a average less than 6mb and from about 8pm-2am often less than 1mb.

Try to avoid using!

Key surfer is rubbish ....

Our university have this wifi in our halls of residences. It barely works, and when it does its really really slow. Its stopped working during exams before and they didn't do anything about it until a few days later.