Onestream Broadband - www.onestream.co.uk

Like many people, I lead a busy life and had forgotten my renewal date. When I logged in, I discovered that my payments had doubled after the first year. Since I pay by direct debit, I hadn't noticed the price increase. They lure you in with an attractive initial price, but I never received any communication from them about the end of the first-year contract or the price doubling. Had I known, I would have looked for a better deal. This is a warning to be very careful: they entice you with a deal and don't inform you when the one-year period is about to end. They might claim this is standard practice, but that doesn't make it right. Poor customer service.

Set up a reminder yourself to let you know when the contract ends because they won't!!