Rentacarspain www.rentacarspain.com

DO NOT DEAL WITH THIS COMPANY - unexpected requests and charges on my

credit card, and requests for outstanding  credits totally ignored. I

may be forgiven for believing that such practices may even be illegal

if under UK Law.: I have travelled to Europe frequently for 20 years ,

normally hiring cars at least 4 times a year. I therefore understand the

key details, terms , and potential pitfalls of the various and

different offers and terms across the many car hire companies. I

pre-booked a car in the UK on the RentacarSpain.com website at an agreed

rate. On arrival at the airport I was advised that an inflated cost of

80 Euros was owing to include insurance. I explained that basic

insurance was included in their quotation and website terms and

conditions ( see website) and I had my own individual additional

insurance policy anyway, to cover any more comprehensive insurance

needs. I was informed by the gentleman delivering the car that I had no

choice and unless I paid the amount in full, then I could not have the

car. I phoned 2 other car hire companies to make alternative

arrangements but there were no cars available. I reluctantly paid the

extra as having no car and being stranded was not an alternative. As far

as I am concerned this would be considered as an illegal consumer

practice in the UK.However this issue is only minor to my real

complaint. I was asked to authorise a payment which would only

be charged to my account  as an excess, in the event that I had an

accident , which is fairly standard practice for car rental. However on

return to the UK I discovered that 390 Euros had been charged to my

credit card account. This charge should never have been levied. After

many many expensive phone calls , I had been told by 2 members of

RentacarSpain. that

they agreed with me and credits would be raised. I continued to chase my

credits where initially apologies were given for the delay , but 20

phone calls and numerous emails later, this company treat me as a new

complainant each time, refuse to reply to my follow up calls and Based on my experience I can only recommend you do not use this company -

I , and all my friends have moved to Cargest.

Rentacarspain do not seem to be a trustworthy company.

We haven't got our €400 deposit back and have had to go to the credit card company to retrieve it.

They don't answer emails and their communication is dire.

My advice - use Rentacarspain at your peril!