Ageas - www.ageas.co.uk

The worst company to deal with, I am reporting them to the Financial Ombudsman as they are trying to trick me for additional premium to my insurance. A business that I owned made a claim so they want to increase my car insurance premium or they'll cancel it.

Utter *** artists!

I owned a BMW E30 cabriolet 325i.There was an accident, sadly deemed total loss. I was given an offer. As is usual (Martin Lewis advises also) I asked for a 2nd offer.

I had to wait 9 days. Eventually after many e-mails and phone calls made by me (Ageas have a severe problem with communication, they never bother) I was met with a total loss handler that spoke to me as I have never been spoken to before, she was raging at me, she refused to give any information or explanation. In the 9 days she had engaged 3 in house engineers that told her they had no idea about classic cars and refused to engage. I was promised a dedicated team of classic car experts, what I received was a million miles off. The first offer was NEVER MADE VOID!.

After the 3 in house basic engineers refused to get involved, she then using a third-party contact number and going behind my back, with no appointment or my knowledge sent an Ageas engineer TO MY HOME. The third party had no idea why he was contacted. The engineer and myself were humiliated and embarrassed, I had no idea he was coming to my home. The loss handler was very aware my E30 had been taken to salvage days before. The engineer then told me he had no idea why he was sent and also had no idea on the location of my E30.He said he would go back to the office and try to find out what was going on. The next day the engineer informed me that although he had located the car, he had all paperwork and information on my E30 removed from him on his return to the office, something he stated was highly unusual and never done. The loss handler then refused to have any contact with me.She then hand-picked an engineer (also basic) to inspect my E30.Days later and to my horror the loss handler told me I was getting less than half of the first offer and that I was A LIAR. Thís was and continues to be the WORST EXPERIENCE of my LIFE. Ageas now, without making any contact with me are attempting to silence me.They are trying behind my back to shut down my TOTALLY HONEST EXPERIENCE I have endured .Ageas loss handler broke all legal obligations. Do not use this company ESPECIALLY IF YOU OWN A CLASSIC CAR.IF you are using a broker (Ageas DO NOT INSURE CLASSIC CARS) check your policy. If it states AGEAS,change it at the first opportunity. I would not wish this experience on my worst enemy!.

Had an offer made on my classic E30 convertible. As is usual I asked for a second offer. I waited and waited. Nine days passed, then all hell broke loose. Procedures and legal obligations went out the door to be replaced with the personal outcome wanted by the loss handler. I was promised a dedicated team for classic car. What I received was a million miles off. The total loss handler engaged 3 in house unspecialised engineers that clearly stated they wanted nothing to do with it.She made no void of the original offer. She spoke to me as I have never been spoken to before, such nastiness. She then invaded my privacy using a third-party contact number to send an unknown engineer to my home without appointment or my knowledge. Total embarrassment and humiliation for myself and the engineer, not to mention the third party. She was very well aware my E30 was taken days before. The engineer did not know what to do with himself and had no idea where my E30 was. He then told me that when he returned to the office, he had all paperwork and information regarding my E30 removed from him. The loss handler then handpicked a 5th engineer who within 48 hours reduced the price on my E30 by more than half. This is the WORST EXPERIENCE OF MY LIFE. It has and continues to be an absolute nightmare.Ageas never contact me personally and they are now trying to intimidate me through other means.They are ABSOLUTELY APPALLING!!!!!!. I am still extremely upset from this and to add flame they have branded me a liar.They do not have any contact with me using the cowards way instead. Find your car insurance elsewhere. ESPECIALLY IF YOU HAVE A CLASSIC VEHICLE. Run now.

I had a car accident 13 months ago. Every step of the way Ageas have been awful. I was put on a new "pilot scheme" which means I am meant to be online only, yet the online system literally doesn't work. As in it can't physically do what it's meant to. Which meant huge delays to appoint medical experts etc. Every single step of the way I've had to call constantly and then complain to managers to get anything done. I have been promised so many call backs that never happen and have sent so many emails that have been ignored.

The latest is their medical experts report, despite the medical expert reading my NHS records where 2 psychiatrists and one trauma counsellor has said I have severe PTSD and recovery will be protracted their expert said it's a simply a mild phobia that will clear up quickly. He quoted me as having said things that I said the complete opposite to.

I email back to the manager that attached the report and have heard nothing. I ring and am constantly told that because I'm on the pilot scheme they can't help, that someone will call me back. Then they never call back.

Honestly I've never known ineptitude like this and I wish I'd employed my own solicitors rather than these that my car insurance use.

They literally put me on a pilot scheme which involves a new system that didn't even work yet! So despite having a faulty system that can't progress claims they're still forcing people onto it.

The stress Ageas have caused me has severely impacted my mental health and I am certain it is slowing my recovery as it's constantly hanging over me and I'm constantly fighting to be heard.

Avoid them at all costs.

Added ageas law onto my car insurance policy as their reviews were 10/10 online but I've had nothing but problems. First off they've made hardly any effort to update me about the progress of the claim, secondly, the medical advisor they hired to contact and assess my injuries missed the firsr facetime call with myself. 2 weeks later I've had my medical assessment via facetime on a mobile phone. Now this is the main problem, my medical advisor recommended I have physiotherapy due to the injuries I received in the accident. Ages law are suppose to arrange for my physiotherapy and send me all the details, but 6 weeks after the medical consultation on the phone and still no date or any contact regarding the physiotherapy. I decided to call up myself to be told that the deadline for my physiotherapy has passed as no one had arranged it on Ageas side so there's nothing they could do and that was that. 3 months later and still no contact from Ageas not even an apology or explanation as to why my physiotherapy wasn't booked in and arranged for me from the service I've paid for. Worst insurance firm I've ever dealt with, DO NOT ADD AGEAS LAW onto your car insurance

I greatly regret taking out a motor policy with Ageas 3 months ago. At the outset Ageas asked for NCB proof which I had, but it was impossible to upload this to their online facility so I emailed it to them. Despite the email Ageas continued to ask me for the NCB proof by email so I had to call them. It was a very long wait before any one was available and then it took far too long to resolve the simple issue.

More recently I changed my vehicle and it said on Ageas's website that I do so online and save a £25 admin charge. The button for online changes simply did not work either on laptop or mobile, so I had to call Ageas. It took over 30 minutes before any one was available to speak to me. Ageas's rep did not apologise in any way and I had to insist that the £25 admin fee would not be charged. The amount Ageas wanted was so large it probably included the admin charge anyway!

I have been a ember for 9 months now and I want to cancel my policy, I have emailed no fewer than 7 times and telephoned no fewer than 15 times but they do not answer you any way you try and contact them, ARE THEY ON THE VERGE OF BANKRUPTCY ?????, as it makes you wonder WHY they will not respond to my attempts of contact.

If I was someone thinking of these for insurance, then I would think again as you will most probably lose your money like I think I am on the verge of doing here.

AVOID

If I could give them a Zero I would. I have never felt so cheated in my life. Bought home insurance with Ageas when we got our mortgage last year. Since then, we have had two issues which we needed to make a claim for. On both occasions they have conveniently managed to find a way to exclude the damages to our property and not fix the issue. They are happy to take your money when it suits them but not happy to cover any damages. They use a company called Evolution Claims Management who act as a middle man and stop any claims going through to Ageas. Two working hand in hand for their mutual benefit. I actually just read an article rating Ageas as the worst insurance company when it comes to claims. I wish I had known about their dealings before I signed up. I have now cancelled my policy.

AVOID BUYING HOME INSURANCE FROM THIS COMPANY.

I cancelled my ageas car insurance on the 30th of June as I found a company that was offering me better benefits at £30 cheaper, ageas had already taken my direct debit at the renewal and it has now been over a week and they still have not refunded me the money they took out of my account even though they sent an email saying it would take up to 3 days. Since yesterday I have sent. Absolutely awful company to deal with and will never deal with them again once they finally refund me my money. I honestly wish I had read up on the company before I took the car insurance out with them as I have had nothing but hassle in the last week.

Still in the lurch more than a month after claiming from these terrible insurers who see fit to auto respond every time then wait for me to contact them and read off a list of responses, declare my claim is with some weird team leader to grab some time for themselves hoping to keep me from getting back to them. Dashed off a decline the last time I rang then said they didn't need to do it in writing. Here's some writing for them to get hold of, they need to treat their customers with some respect. Of the six or so I spoke to one was ok so technically they don't even get one star. As for the mac, I jerked a half glass of water over the keyboard which macs are prone to, my dealer said. also said he might go out of business with the pandemic, so didn't hold out much chance of getting hold of him for a report. Got this a couple of days after businesses were operating with something approaching normality, myself included, but insurance company took a high and mighty attitude that they were always there and approachable, I should have mailed the machine straight away etc which sounds like it came from the book of positive psychology and not an insurance company, so 1 star again, possibly recurring for as long as I live.