Dial Direct Insurance Reviews - dialdirect.co.uk
Accuracy
Customer Service
Ease of Use
Dial Direct Insurance Reviews - dialdirect.co.uk
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User Reviews
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Excellent service
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Good value and service
Having received a renewal quote from my car insurer which I thought was on the high side I decided to shop around and used a few comparison sites before finally choosing Top Cash Back which I don't normally consider to be a comparison site. The site presented me with a few options and I quite liked what I saw from Dial Direct which had also featured on several of the other comparison sites I had used. I had a query so I used the Chat Facility on their website and after getting past the dreaded "AI" Tool I received good service from a friendly agent who was able to answer my query although he did have to refer to a more senior colleague. I have now purchased insurance from Dial Direct which has saved me £150.00 on my renewal price and this represents almost a 30% saving so pleased with the result.
Hi, It's brilliant to hear about your purchase experience with your new policy. I'm pleased to hear that we were able to give your the information you needed to set up the best policy for you. Thank you! - Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Car insurance
Hi, Thank you for your review. I'm pleased to hear about your experience when getting your quote set up. Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Quick and simple
The words expressed here are of my own and in no way associated with Dial Direct Insurance. After receiving a new higher quote from my insurer it was time to go off searching. I did not see anything that grabbed my attention so left it until the following day. It was then I noticed a reminder from confused.com so I gave them a whirl, hitting me between the eyes was a quote fro Dial direct, far cheaper than I had seen elsewhere and extras attached as well. It took very little time to complete my insurance, payment was fast and email communication was equally so. I had to contact them today and used the chat live option, dealing with a bot is fine for some things but not for I wanted. After typing in "speak to a human" I was almost instantly passed on to a representative, very impressive indeed. The lady I spoke to was polite, clear and precise with her advise.
Hi, It's great news to hear of such a successful sale of your new policy. It's great to hear about your experience when speaking with our team. Welcome! Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Great service
Hi, Thank you for your review and feedback! It's brilliant to hear you found our process easy and straightforward . Thank you for insuring with us ! Many Thanks Dial Direct Social Media Team
Hi. Thanks for the great feedback! We're glad everything was quick and easy for you.
— Dial Direct Social Media Team
Hi, Thank you for your 5 star review and feedback! It's fantastic to hear you found our renewal very easy Thank you for renewing with us for another year! Many Thanks, Dial Direct Social Media Team
Hi! Thank you for your 5 star review and feedback. It's fantastic to hear you found renewing your policy with us straightforward - Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Renew cheap
Hi! Thank you for your 5 star review and feedback. I'm pleased to hear your renewal price was lower this year. Thank you for staying with us - Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
First time
Hi! Thank you for your review and feedback! It's great to hear you're happy with our prices and cover. Thank you for insuring with us - Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Charged £20 non payment fee
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Always very helpful
Hi, Thank you for your 5 star review and feedback! It's fantastic to hear you are happy with our prices. Thank you for taking out your policy with us! Many Thanks, Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Quick and easy
Hi, Thank you for your 5 star review and feedback! It's fantastic to hear you are happy with your renewal offer we provided and you found it easy to accept. Thank you for renewing with us for another year! Many Thanks, Dial Direct Social Media Team
Q&A
Why can't I access my documents?
Does Dial Direct also Insure Ford Connect campervans, this was brought to my attetion this evening?
Many thanks
What does it mean to send you my previous insurance?
what are the admin fees to change address. i am aware that the policy fee may change ( up or down in cost) but just the admin fee
I have not received any documents yet ?.about how i paid and my policy..
Has anyone ever had the misfortune of dealing with this company?