ingenie - www.ingenie.com

Had problems as soon as i went with them firstly i needed to send them my drivers license by taking a picture and email it to them, i got a reference number back in a email from them.

a month later they cancelled my insurance without warning when i called they told me they never received the picture when i gave them the reference they had given me they told me they cant find it after that they told me because it had been cancelled i would have to pay more than i was quoted because "there was a problem with my black box"even though it was working fine, and when its fixed it will go back to normal price so they put me through to a technician to arrange a date to fix it when he told me everything was fine with the box so i called ingenie back up and they told me the price will still be higher because my insurance was cancelled even though it was their fault they couldnt find my reference or picture!!!! JUST AVOID

My son took out car insurance in February 2015 had a black box fitted, no problems with them untill now. His driving has not changed yet received a letter today saying payments are going up and he's now classed has a dangerous driver, insurance will be cancelled when they next review it if he's classed has dangerous driving again. What a coincidence its nearing the end of his policy now there trying to make has much money has they can of him. Terrible company.

Just taken a policy out after a crash which wasn't my fault. Then got a letter through saying I need to pay another £400 pounds because I didn't state it was a fought case!!! There was no option for that and haven't a clue what it means!! Robbing theives. every rude and unhelpful person on the phone. AVIOD AVIOD

I phoned to get an idea how much anew insurance quote would be. I waited for around 20 minutes before being connected and explained a quote over the phone would be good as my son has not yet passed his test. I was then challenged why I hade not done this online. In other words the impression was not to phone them. Sorry, but can't be done with companies who deal with us in that way.

Having recently have passed my license I was looking for cheap car insurance, the cheapest being ingenie. Biggest mistake I made. Black boxes and their lack of cooperation or understanding simply do not work, unless you live somewhere remote. I live in an area full of fools and aggressive and dominant drivers. I got marked down for cornering. I am sorry but I can't wait for ages until there is a massive gap when trying to turn into a busy road. In order to get somewhere, I may have to squeeze in quickly when safe enough to do so. I have in several cases had an fool right up my back whilst following the speed limit. I have a child in the back of my car. In order to avoid them rear ending me, I am going to have to speed up a bit. If someone suddenly decides to cross the road, an animal runs across my way or a car suddenly decides to pull out, I am sorry but I am not going to 'slowly come to a stop'. I am in some instances going to have to slam on my breaks. You cant expect me to slowly roll to a stop and in the process roll over someone. I always check my mirrors though so I know I am not endangering anyone else. If I am on the motorway and there is a truck trying to overtake another truck and only going 1 mile faster, I am going to have to go into the outer lane and get past as quickly and SAFELY as possible in order to avoid traffic jams. If someone is testing my breaks because I think I have an issue, they are going to be doing all sorts to the breaks to test them. I am looking for a different insurance provider and do not care anymore if I have to pay a little more. This is a joke! They do not account for real life driving conditions and instead the driver has to pay for other road users stupidity. I am not bitter because I have to pay extra, my score is quite good but ingenies service is a piece of dog waste. Can't wait to be rid.

Do not use this company!!!

I have decided to cancel my policy after two years of driving well and getting money back they have decided to increase the policy price by hundreds of pounds with no reason given even after asking.

I then emailed the customer services team to ask for the box to be removed with took 4 days to get a response which I had to chase many times. When they finally emailed back they stated it would cost £80 to be removed!

After reading my policy again I pointed out to the customer services team that it doesn't not mention a charge for the box to be removed therefore I did not agree to this when signing the agreement.

Their response was they do not need to put it in the policy! I wonder what else they conveniently leave out of this!!

After couple of months using ingenie I was happy from my savings etg. BUT one day I had an accident a taxi driver hit hardly my car on the back. My daughter had head injury I had neck and back injury. My car is not able to drive. And quess what? When I called ingenie I through I will get help and more understanding but they said they can not help me and can't pay anything!!!!! I Lost my job, my car, my daughter is not well. They do not gave me any reason why and what I supposed to do next!!

Every email from Ingenie starts off with a threat to cancel the insurance, and even now following renewal with a different company they still send emails which are written in the most condescending manner. We had Technical problems with the black box which failed but Ingenie looked for every way to blame the driver for this and cancel the insurance. The fitter acknowledged it was a failed GSM unit in the black box and in no way due the driver or the car. Call centre useless, make up the rules as they go along, don't think they have any clue about car insurance. Really would recommend looking elsewhere for a real insurance company. Can't believe anyone renews a 2nd year.

After using this company for 18 moths I was happy with the whole situation. my renewal offer was good and I carried on my policy. However in the November I had to frequently use a busy exit on the M1. The exit is 50mph and the motorway is 70mph. The cars joining the motorway are travelling atleast 70mph and if I join the carriage way doing 50 then im automatically going to cause an issue for other drivers and more importantly myself. After just two days of slightly exceeding the limit I had a notice of cancellation stating that my insurance was now cancelled. I was gutted! so two days of exceeding the limit I was now uninsured! Absolute joke! DO NOT USE!

Worst insurance company around. Need to be shut down! I paid £500 deposit plus £200 per month, i missed a payment and they threatened to cancel my policy? Also when i had an accident they did absolutely nothing to help me, they immediately told me that it was my fault and they sent a letter to the tp insurer saying their accepting liability without investigating or coming out to look at my car. I would advise nobody to get insurance with ingenie, there costumer seervice is poor and they never "call back" when they say they will! Would rather pay more and go with another company, your better off!