Glossop Caravans, Glossop, Derbyshire

We bought a Bailey senator series 6 California last year,we were also provided with a warrenty ,When we bought the van we told the salesman that we have never towed a caravan ,had no intention of towing ,and tha it would be sited in one place ,they even delivered the caravan to our chosen site as part of the deal ,he said the warrenty was bullit proof ,everything would be sorted if anything went wrong ,Well something did go wrong ,we had the van for 6 weeks of use ,then it was shut down for the winter ,unfortunately on our return we hah water Ingres through a faulty window seal ,causing water staining to the front pot stand ,we contacted glossop ,to be told get someone to look at the damage get an estimate then contact the warranty ,we did all that from a local vat registered dealer ,sent off the claim ,only for it to be rejected ,We phoned glossop to be told ,fetch the caravan in and we will sort it ,we explained again that we don't tow ,or have any means of towing the caravan ,and asked why we couldn't use the local dealer who was only too happy to do the repair ,Now if you look in the warranty booklet it actually states that you can use a local dealer as long as it's vat registered ,but all glossop kept saying fetch it in and we will sort it ,to have towed to glossop was 175 pound each way ,to have it towed to our local dealer it was 45 pound each way,no Brainer really ,but not according to glossop ,it's there way or no way ,I'm afraid,so as a first time buyer of a caravan our experience of glossop is rubbish ,I wouldn't recommend them to anyone ,

After bringing my new caravan home I discovered 3 or 4 things missing. I contacted the salesman who put me in touch with the service department. All of my emails were answered promptly and the missing items were put on order. I now have the missing items and have thanked the adviser in the service department for her help. I would definitely recommend them everyone was very helpful.

Glossop Caravans sold me a Buccaneer Argossy this year. No pre-delevary inspection was carried out. There was a gas leak, the heating made a horrible noise and the sales rep said that was normal. It does not work now. the person I dealt with even had the gaul to say to me he did not sell me the caravan I bought it. He said items were included when they are actually missing. Hodges was trying to be clever I think. Problem is I have his receipt slip confirming he sold the caravan.

A complaint was made to the general manager and despite being told he would contact me, today he has not bothered to do so.

Fortunately I bought the caravan via finance so am protected and the finance company and Financial Ombudsman are now involved and ma instructing solicitors next week (September 2015) to take action against Glossop for breach of contract and selling a dangerous caravan.

They were giver weeks to sort the problem out but to date 23 Sept have done nothing other than repair the gas leak.

I would not buy from them and make sure you do on finance so you are fully protected against them selling dangerous goods.

Couldn't rate zero and leave a comment so had to give an undeserved 1 star! Great caravan, appalling after sales! As soon as we signed on the dotted line the salesman couldn't get rid of us quick enough! Now we've just driven over to pick the caravan up as it needed some warranty work doing on it, only to be told (after a phone call telling us it was ready to pick up) that most of the work hasn't been done as the parts hadn't arrived they're going to send us the parts so we can do the work ourselves!!! I wouldn't mind but they rang us in the first place to say everything was here! The only work they did was change 2 flickering lights and guess what....... still flickering! That's 2 wasted Saturday mornings spent taking the caravan over from Sheffield and picking it back up. Anyone care? Certainly no one at Glossop...

We got our new van from Glossops today,and I would just like to say how good the handover was. Sadly I was 45 minutes latebut I rang Glossops and explained ,  where  they told myself not to panic they would see me when I arrived. On arrival I was told to park the car and go to the handover office next to the shop. This we did were we we're greeted by a lovely lady who informed me that a chap is available and would be doing my handover. He came in and took my wife and myself over to our new van. Everything was connected, gas, water and electrics. He had the heater on and the water piping hot. He gave us a very extensive talk on how everything worked, which lasted about an hour and 30 minutes. Constantly asking if my wife or myself had any questions. He then left us for a while and advised us to check everything on the inside of the van and outside, and if there was any problems he would sort them out on his return. There was a couple of niggles and he got an engineer to come over and sort out. We told him we were very pleased with our new van and he told us to go and get a cuppa while he sorted our number plate out. I know people on this thread have had problems( and I am so sorry you have) with Glossops, but I can only speak on my own personnel dealings with them. And I have to say I found them to of been excellent throughout. They even helped my wife and I putting our tow cover on, which was a nightmare, but they would not leave us even though it was nearly home time. It was extremely busy which I could imagine some people might find of putting, but they are a massive dealership and I think it is to be expected the amount of business they do. I would not hesitate to recommend them to anybody, and if I am fortunate enough and decide in a couple of years to upgrade to another van, I would gladly return to Glossops.

I recently purchased a used caravan from these guys, a cracking little 2 berth Elddis Avante. I originally found the caravan on the internet, and living close by, decided to go and have a look at the caravan as it was advertised as in pristine condition.

I too have been on the receiving end of terrible service by Glossop Caravans.

My honest advice to anyone considering buying from them is to stay well away! I was supplied a brand new caravan full of faults, still not completely rectified approaching 6 months later.

More recently I have found evidence of dents to the new caravan roof. Glossop was aware of the damage having signed documents to this effect prior to my purchase (which I have since obtained). Having now presented these issues to them Glossop have continually failed to offer any resolution.

I will be filing detailed reports and correspondence in due course: suffice to say be careful if you're considering both Glossop Caravans or an Elddis/ Buccaneer. I've had a nightmare! Now looking forward to a protracted legal case dragging Glossop Caravans through the courts.

You have been warned!

On a recent trip to the NEC to buy a new caravan a man from glossops approached us trying to sell a new caravan to say he was rude is an under

statement.Told us how they had no profit at new caravans and how good his company was could only hear his own voice.Should not be selling caravans just

an idiot!

Ordered a factory new Swift Sundance 644 in August with a few extras. Was told to arrange insurance etc. I duly paid my deposit. Was told verbally that the vehicle would be ready for collection on the 20th of September 2013. This was followed up with a formal letter and pack confirming that that a couple of days later. Therefore I made arrangement to go to France in the motorhome on the 2nd of October.

Took the family up to stay at a nearby hotel on the 19th of September, ready to pick the vehicle up. Went to collect on the 20th, the vehicle was in the workshop having extras fitted and was not ready.

The log book was not present and Glossop claimed that its arrival was imminent (nothing was further from the truth, they hadn't even applied for the log book at this time).

Wasted 2 days of work, fuel and hotel fees.

I was then informed that DVLA had registered the vehicle on the 26th of September, and we waited, waited, and waited, but the documents did not arrive. Enquiries with the DVLA ascertained that Glossop had in fact registered the vehicle to the incorrect address, we made enquiries there and the documents were not present.

On the 2nd of October the log book finally arrived at my address, and I immediately contacted Glossop, and arrangements were made to take delivery

on the 15th of October. I asked them to confirm that everything was ok, and if there were anymore mistakes, etc I would cancel the purchase.

Again I bought the family up by taxi from North Wales the day before and stayed in a nearby hotel.

On my arrival, the following items were missing and broken from motorhome. Fitted TV aeriel which was ordered on the 3oth of August. A double mattress, a second leisure battery. There was damage to an overhead locker which had been clobbered, and someone had placed selotape over the damage to try and conceal it (laughable really), and the panel inside the gas cylinder compartment has split and again taped up in a very amateur fashion. Their response was - these things happen.

It was our intention to go to the Lake District, but again a spoilt holiday - thanks Glossop.

Although the staff here are courteous over the phone, there is clearly a communication problem in their business. There is also a lack of care, and a serious lack of urgency.

I pulled out of the sale, and they are withholding a £4,000 deposit. On top of this I have lost a family holiday, 4 days work, numerous hours on the phone and e mails on top of the deposit.

They even had the cheek to ask for the log book as we left the premises. Luckily the log book is in my name, and it will be a criminal offence if they try to forge my signature, and falsify documents.

I will of course return the log book duly signed once I am adequately compensated.

They have until Monday the 21st of October before I file papers against them at Caernarfon County Court. This will be a very embarrassing and expensive process for them, and all members of staff involved in this debacle will be called to give evidence.

Glossop Caravans has possible the worst customer care levels that I have ever experienced.

If you were a long hated enemy, I would suggest you buy your next caravan from them.