Sears

I am so sorry to see so many of these stores closing. I was a frequent shopper and I loved what they had to offer.

I am very sad that Sears is going out of business. I remeber my parents ordering stuff for them in their catlaog. They were a great store but misunderstood.

DO NOT PURCHASE ANYTHING FROM SEARS!!!!!!!! I have never left an online bad review before, but it has now been 37 days without a washing machine I purchased in July 2018. I decided to purchase an extended warranty and the warranty/repair people are useless. First, they ordered the wrong part. Then the second part took 10 days to come in and they cancelled an appointment without telling us. Whenever we call the repair phone number, it reaches a call center that is obviously not in the United States. They give us an appointment 10 days out. They are useless!!! They send texts for a return appointment - 2 different dates - and then say they never sent it. Now they say they will be out in 6 days. By then it will have been 43 DAYS WITHOUT A WASHING MACHINE!!!!!! Never ever purchase anything from Sears. The local Sears refuses to help. I have never been this upset about a purchase. I'm am going to post this on every listing or review I can find. DO NOT PURCHASE ANYTHING FROM SEARS!!!!!!!!

I purchased from Sears an extended warranty plan on both a refrigerator ($220.00) and range ($195.00) with the promise that if the extended warranty was not used it would then be refunded (in store credit) to me at the end of the warranty period. The warrantees expired September 4 & 5 of 2014 without being used. I called the number on my warranty agreement (they do not contact you) and it was agreed that I was to receive an in store credit Coupon(s) via the mail for the above amounts. The only restriction stated was that I had to use both coupons within 90 days of the warranty expiry dates (December 4 & 5, 2014) and that no refunded difference would be given if the purchase was less than the value of each coupon. Fair enough I thought. That was until the coupons arrived.

When the coupons arrived it was quite clear, after reading each one carefully, that in order for me to use each coupon my purchase had to be twice the value of each coupon ($440.00 & $390.00). There were also now many other new conditions and restrictions placed stating that I can only purchase certain merchandise types. How about that?

I called the number given on the credit coupons to seek clarity and to allow Sears the opportunity to fix what they have clearly now broken. My concerns landed on deaf ears. I failed to convince them to see the error of their ways and was pleased when they stated that “THIS PHONE CALL IS BEEING RECORDED”. I laughed with my reply. “Yes I know for I am recording it as well”.

Fool me once, the jokes on you. Sears will not get the chance to fool me twice. My circle will be shopping elsewhere from now on. Learn from my experience or have your own. The choice is now yours.

Sears can reference Protection Agreement PA#082109793800016 & PA#082109793800015.