Debenhams

I’m appalled by the after sales service I have received and will consider carefully before I ever order from them again.

I ordered navy suede boots and they arrived on time but are a slightly different colour. I have tried to email and messsge them for newly three days consecutively but received no definitive response. The message system is unreliable and intermittent and my emails (x4) have not been acknowledged or responded to.

The person who served me wasn't too pushy, she is a lovely lady who knows about perfume, I went back & brought the perfume from her. she was serving as customer before me & wrapped the gift set very well she seems highly trained & knows her stuff, anyone looking to get a gift go to her she will help.

Thankyoo Debenhams, my mothers 8o years old, ND we had a fab day, it reminded us of the old days, wen we shopped at joplings, staff on every department were outstanding, cluck ND collect no problems, we've had a fab few days at Debenhams, the store manager was outstanding, thankyoo 5stars,

great services, worth visiting their stores.

I purchased the Easy care suit 5054868825409 from Debenhams Wimbledon. At the point of purchase I paid £99.00.

The Easy care suit 5054868825409 is not of satisfactory quality. There is fault with the jacket material.

Which was no fault of mine as my wife discovered it as I met her at a wedding reception later that evening.

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Debenhams that goods be as described, fit for purpose and of satisfactory quality.

As they are in breach of contract and and I've owned the product for less than 30 days I am within my statutory rights to ask .

When I returned the item, the Store Manager Plainly told me "I am not giving you refund as I have worn the item".

After a heated discussion making my plea asking for just for the Jacket to be exchanged which had the fault, he packed my suit away and asked me to follow him thinking that the situation was about to be resolved.

As we were walking together, I asked him where are we going? He the replied and told me "I escorting you off the premises and if I did not leave he will call security and you will be charged with an ASBO" I could not believe the way I was treated!!

After taking in what was told to me by this rude and unpleasant man, I asked for his name and told him that I will be writing to head office about the whole thing.

I await confirmation that they will provide a remedy set out above within 14 days of the date of the letter I have written.

Otherwise I will take it further

MR.Faithfully,

Debenhams invited me to store sale items on mens, when I arrived nothing in stock in the size or sale , rude staff cavalier attitude , stock in sale area but wouldn't honour at till. Rang head office complained male promised the Kings lynn store manager would write to me I requested compensation for all reasons stated time inconvenience public transport fares. Nothing happened,wrote to CEO recorded delivery got a white wash of a letter back. Just sent an e mail to CEO just had a response from another MUPPET all backing each other up & no compensation !!

When you upset the customer & make mistakes do the right thing act quickly to the customers satisfaction. Take a look at the JOHN LEWIS way of doing things.

Lovely store to shop in. They sell really lovely dresses that fit well and their lingerie section is exceptional. They also sell really nice shoes that are true to size as well.

Gift cards - not easy at all, don't even bother buy any for anyone, you cant use two at once for one transaction and the customer support is not help at all.

Not only did they cancel part of my order after confirming, they sent another part of my order clearly damaged. It was carefully packaged so it was damaged from the store. No good to give as a Christmas present now. Total waste of my time and effort. I will not use Debenhams online service again.

Tripp Debenhams Clapham Junction. Lots of fabulous offers and 5 * Customer service experience from a lovely lady. Really happy and highly recommend a visit.