Co-operative Energy - www.cooperativeenergy.coop

Coop energy seem to have been taken over by octopus energy. Coop energy were really poor in communication and did not carry out simple requests. Octopus also are having problems doing simple admin tasks despite getting a good report at Which. Shows you cannot believe all that they say. probably will go to a larger company because these small energy companies cannot cope. The regulator needs to look at changing its advice about changing energy companies being easy. It isn't and there is not enough proper competition. It's not working.

Been with Coop Energy since 2014 and in Nov 2015 they changed my electric tariff without my knowledge. They even charged me a £30 exit fee even though i was still with them.

In Sept 2018, a bill was issued for the period from Dec 2014 to Aug 2018

which reflected a back billing of £1364.80 .

Then in April 2019, a bill was generated covering the period of Dec 2014 to April 2019 that produced a outstanding balance of over £2000 although it was ALL Cooperative Energy's mistakes.

All the above came to light when the Smart Meter engineer did not arrive as promised on my day off work in Jan 2019 and i phoned up Customer Services to complain otherwise i wouldn't have known.

Management and Customer Services were not very helpfull or professional and some had bad attitudes.

In the end i got sick of them and paid the outstanding balance and am looking for a more better, professional Energy Supplier.

In my opinion this is the worst Energy Supplier.

I have spent more time dealing with customer service with this company than any other company. 

First of all they kept billing me incorrectly each quarter and a credit of over £1,000 would have to be applied and then the next bill run the anomaly would come up again. It was all very time consuming and stressful.

They assign you someone to investigate and then that changes frequently until you are back with the original person passing you on again with no resolution or apology.

I had to do a switch in the end as my tariff ran out but despite calling them to chase no details received.

Finally decided to give up on them and they wanted to charge me exit fee despite me never being able to review details in order to agree to new tariff.

They yet again assign someone who promises to investigate and listen to calls. Then surprisingly exactly the same response as before in that the person who has spoken to you and promised faithfully to investigate has had to take time out the office.

I’m afraid I would not trust this company at all!!!

I found them untrustworthy and inefficient.

No regard to time taken with holding on for customer service and constant non sorting of issue. A very stressful experience.

I recommend you avoid them at all costs

I switched to Coop Energy 2 years ago. Having been with Atlantic Gas & Electric now SSE I was happy with the deal ie saving around £25pm having been with SSE many years.

However unlike SSE who would reduce your direct debit if your were accumulating a significant credit on your account and indeed refund some of your credit there was little or no involvement from Coop. Despite being £000s in credit I had to ask them to refund some of this which prompted them to reduce my monthly dd by a small amount. Having reviewed my option this year Coop had increased their tariffs and I decided to move elsewhere.

I submitted my final readings on the arranged date and started paying my new supplier and expected Coop to refund £208 odds promptly onky to be told it can take up to 35 days !!!! for my refund.

I'm sorry Coop but when an organisation decides to overcharge me for 2 years does little to adjust my monthly payment to reflect my consumption I think it is a bloody cheek to ask their customer's to wait up to 35 days for a refund just because it is their system !

When initial readings are submitted to a new supplier and the same readings give to your old suppler why does it take 35 days to confirm the readings ?

Total nonsense !!!! What's the chance of me going back to the Coop at some stage in the future ?? None !!!

Utter Chancers !!

I was with Cooperative Energy nearly 2 years ago. The customer service was very poor (and that's being polite). It took over 3 months for the switch to happen at which point I was on the high tariff with my original supplier. During the year contact I found the website not very user friendly. After my years contact finished I switched to another company. It took Co-operative Energy 6 months to end my contract. I kept getting requests for meter readings, and they continued to take direct debits payments from my account!!!! It took numerous telephone conversations (totalling several hours of my valuable time) and emails to get customer services to finalise my account. I then had the shock of my life when 6 months after my energy account switched they sent me a final bill for over £300. Obviously at this point I could not double check meter readings! I was then hounded for months with threats of baliffs and being cut off. I am a very boring citizen and never allow my self to get into debt. I was horrified that my account was allowed to get so far in to debt. What I still cant understand to this day is to why my energy bills for the subsequent 2 years have been less - significantly less, i.e in the hundreds of pounds, for a similar energy usage- when energy prices have also gone up! So there must also be a problem with how they work out what money you could save on the comparison websites! I would strongly recommend that you do not use this energy company it is inefficient and not cost effective.

Joined on the fixed tariff in 2015, have had a chronology of bad events, including lost meter readings, unable to access online account, receiving extortionate and unexplained bills, promised of being addressed via customer complaints and receiving no response...lots of excuses given by customer services - Clearly internal admin/new system problems - however Ambiguous and shady which goes against the ethos of Coop - very disappointed.

All sorts of excuses but I am still waiting for a refund of £400 3 months after moving house. My water company took 3 days and the money was in my bank.

Co-op are a disgrace.

i switched to CO-OPERATIVE ENERGY in January 2017.

i live in a 3 bed semi with my wife.

coop started taking over 300 pounds per month through my direct debit.

After 3 months i realised and called them and asked for a refund as my account was in credit by over £900.

they said that because my night reading on the meter stopped working.they would not do that.

i pointed out that as the only thing we use at night is fridge and feeezer then this would be a minimal amount and asked for the refund and i would happily pay them what i owed once they calculated it.

coop enrergy say they cant do this.

They made an appointment to change meter which took over a month. When they did not turn up i had to berate them to get an engineer sent out.

even though that is now done they still will not give me my money

my electric usage with previous company was less than 40 pounds per month

DONT USE THIS COMPANY

Very Poor do not switch to them terrible for online you can never get onto the site is always down,

Joined the Co-op about three years ago, to leave the (big 6) and better prices. Switching was easy but then problems started.

Wanting readings every month sometimes estimates would have been made just before my own readings had been given. Once these were received both estimates and my readings made a hash of the actual meter readings giving the amount used was more than the actual meter readings.

Sorry this was a Computor error. How many times was I to hear that.

During one summer I had built up a credit of nearly £200, so I asked for a refund of £130 and kept the payments the same.

This was agreed and eventually I had that money paid into my bank account.

Next I get an email that they would withdraw £130 within a few days for payment plus the monthly payment as this was due. To avoid this I immediately went to my bank and stopped that months Direct debit so they could not withdraw, then made a card payment into the energy a/c for that month due to keep the account straight.

I then contacted the Co-op and told them the D/debit would be reinstated when they had sorted out their mistake. Oh Sorry it was a computor error ??

When I saw it was not in my energy A/c. They then later denied they had received my card payment

Having checked both on my statement and at the bank I told them it had been received and to get their computor sorted out.

Eventually after 3 months having watched my a/c closely it was the adjusted.

August this year I decided to change to another supplier which was to take place on the 18th September. When the day arose I took readings and gave to both my new supplier and the Co-op. As my new supplier was taking their first payment in September, I cancelled the Co-op payment after the August payment as I had over £200 credit owing to me.

After about 10 days I noticed no movement on my a/c and chased it up. Sorry we have not received the readings from your new supplier, I told then that was a lie as I had already checked and the Co-op had received these on the 20th September.

Later still chasing up sorry we cannot find you gas readings, will ring you back. Next day I had an email to say it had been found. Asked when the balance would be paid to me I was told it would take 10 days. On the 1st of November I was told that because my Bank a/c was not accessable a cheque was being sent to me today. Wrong ! checking yesterday 16th Nov, it had to go through the system for signature and I would receive it on the 31st.

Not Bad ? customer service having to wait over two months for money owing to me plus the fact they have always had excess money of mine in their bank before I had received my energy.

Don`t go their not worth it, the only thing I can say inspite of all the stress the phone bills were on them 0800. I have said I won`t be back. Good Bye Co-op Energy. My New supplier (not in the big Six) seems to be 1st Class, will just have to wait and see