Everyman Motor Racing - www.everymanracing.co.uk

After attending North Weald airfield today for my grandsons super car driving experience, it has been one hell of a day. No facilities there at all except for a tea and coffee shed. Hundreds of people all with their kids, it was pouring and no shelter except a tiny tarpaulin. You’re asked to arrive half an hour early and each car, sadly we had 3 to wait forand it can be up to half hour between each. Hundreds of people just standing in the rain with their kids waiting for the kids names to be called. No idea given when your kids name might be next you just have to wait. Afterwards waiting for them to check the photos and video taken is interminable. Again no queues just a throng of people waiting for 2 people to check their photos. Hours of waiting in the cold and rain for what actually takes about 15 minutes. Dreadfully organised so be warned.

If you want to buy the gift of a driving or track day experience for a friend or family member, do not buy one with Everyman, whether directly or via the likes of Red Letter Days. The person receiving the gift will be stiffed to spend as much as the gift again on “upgrades” just to use the voucher and if you get overcharged for their “upgrades” will find it near impossible to get a refund out of them. For clarity, such “upgrades” are not really upgrades, but rather for such things as the convenience of choosing a nearby location and day. As a gift, it’s terrible.

Don’t waste your money or your time. Horrific organisation, huge delays despite arriving in plenty of time, no seating (having stood for so many hours because of their delays you’d think they’d bring refreshments and offer somewhere to sit). Hundreds of people getting angrier and angrier, dozens turned away, told to rebook, or refunded. We had no choice as was a gift experience, having paid for the upgrades, abysmal photo package (did better with my mobile) and insurance. Do not book your experience at Prestwold. I expect this comment will be deleted. Shameful, embarrassing, avoidable and utterly, utterly disappointing. My son spent 10 months looking forward to today. Gutted for him. Edit: A quick google has also demonstrated they knew in advance they would be short staffed and tried to recruit randoms with no vetting or requirements other than a driving licence. I am shocked and angry.

Went to book experiance till time left on 2 vouchers told could only do march and would charge £200 to extend or go within tine and pay £150 to ride in premium cars.

Shocking Company, spent hundreds with them over the years. Call to book a race day for my son realise the date was wrong so instantly tried to cancel, the girl said no problem I'll get a refund 11 days later nothing, called back they said oh yeah no problem but we'll call you back that never happened either, called again and spoke to a very rude lady who now said the cancelation would cost £25. There are other companies doing events like this with far better customer service, avoid these

Sometimes it is so necessary to give an honest review and to explain why it is so bad in a clear fashion. Everyman racing has a great concept and the idea is great but for me it is so flawed. Firstly the cars are shabby. As a certified petrol head the cars are in awful condition. For Example the Aston Martin DB9 is marked and not at all clean unless it was with a bag of rocks and had milky headlights clearly showing they are unloved. The Porsche Turbo which could be no older than 2013 was noisy and for want of a better expression shagged out with marks and milky headlights. The Ferrari F430’s which finished production in 2010 all the wheel caps were missing as well as one with the iconic badge missing. Sorry I didn’t pay for a used car fest of such poor quality. The day is massively overbooked not too much maths and you would clearly understand a lot of money is to be made but be prepared to wait. The toilets provided were disgusting the food and drink laughable so all around you get the feeling of corners being cut. The staff are overrun and like headless chickens. It wouldn’t take much to control this properly !! As for the actual ride, my great nephew who is 8 wanted a high speed ride in a Ferrari ok that happened. But the person in me couldn’t overlook the day and cars shortcomings. As skillfully sold we paid for a photo card with video. Well that didn’t work, to be honest don’t bother we got home with an excited little boy wanting to see his video only to be left with a blank disk as clearly the driver in his haste neglected to press record. Now for the complaint originally raised 16th July now we are in August still unresolved. Every reply comes back with a company SLA of 7-10 days not sure whether that means when all staff are not on holiday. So overall if I could vote lower than 1 then I would. The day was appalling and poorly run. the company has no idea of customer care or how to achieve it.

We did the drift experience at goodwood which was absolutely terrible I could have done better in a car park. It is just a square no corners and it’s so wet the car doesn’t get any traction. The car looked like it had come out of a scrap yard with bits of rust hanging off the wheel arches. Complete waste of money and wouldn’t recommend to anyone.

I only have one word that I can use - Shambles!!!

What a completely disorganised event and got to be honest was a terrible experience. The fact we were charged for 'a dream of an experience' is an absolute ripoff.

We arrived at 10:45 and left six hours later. No organisation, cars not in the great condition or even safe and customer service of the staff was disgraceful. On top of that facilities not ideal as left with no shelter from the rain.

We were left frustrated, cold and wet and worst of all the ‘absolute dream of an experience’ was a complete disgrace and ’the perfect gift’ that was claimed was actually a disorganised waste of a day and a rip off of £295.

I had logged an official complaint and still not had a reply or acceptance. Bitterly disappointed and will never book or recommend to anyone.

They cancel my first one. Then 2nd time they phone me half hour before I’m due to drive saying we have to cancel. I’ve emailed them 3 times in the past 2 weeks they completely ignore me. They happy to take my money but since booking they don’t reply.

I attended a driving experience day at Brands Hatch. I would not recommend this experience if you want a business that takes Covid seriously.

The controls on the day were abysmal and they did not follow their own policies and procedures in terms of the COVID controls that they said would be in place prior to the event.

They did not enforce social distancing controls, they did not clean the car at all between drives, they did not take our temperatures on arrival correctly, their own team did not social distance or follow government guidelines, they did not have COVID controls in place across the venue.

When I made a formal complaint in writing after the event they did not take this seriously and acknowledge their complete lack of controls.

I would therefore not recommend them at all and feel their complete disregard for this put customers at risk on the day I attended. Very disappointing.