HighStreet TV

Received the cycle tone bike from this company before Christmas. it came with several parts missing. to be fair they exchange the bike no problems but the second bike was also missing the same parts. Having exchange over 20 emails and finally they admitted there mistake and said they would send the parts to me. ( i offered to pay for the parts before they said this !!)....they never did. got back in touch and they said that i was not getting them. trading standards have been informed and this is still going on to date.

avoid !!

This Shopping Channel on TV appears ok when ordering items. I ordered a copper Pan from them which arrived within 2 days so no qualms about delivery service?

The copper Pan as it turned out was unfit for purpose. Expensive for £49.99 excl P+P (see my other review)

I contacted about returning the pan as it was faulty. It took them 2 days to reply to my email. Eventually after further delays, another 3 days, they sent me a return label. Sent it off that afternoon, and checked daily the tracking (see my other review Collect +)

Not to deviate from this review of HighStreet.TV - the pan was sent back on the 11th July 2016. Up until today it is sitting in a warehouse marked 'Current status: Deferred Delivery, Premises Closed'? That was on the 16th July 2016.

I contacted HighStreet.TV to ask why it has taken over a week for the parcel to get this far, and was now sitting in a closed warehouse as deferred?

Deferred status means Parcel delivery cancelled. HighStreet.TV stated, 'Your account has been noted accordingly, deferred delivery just means its in its last stage and will be delivered to us shortly.

As of this very minute it is still locked in a closed warehouse.

Upon checking HighStreet.TV's returns policy they state ' 8(1) After recieving returned goods it will take up to 2 weeks for a refund.

So, after taking nearly 2 weeks for the item to return, they will take a further 2 possible weeks to refund the money, taking into account your bank releasing the money as available on your account, it could take potentially five weeks to get your refund?

Because of this,I recommend steer well clear of them!