B&Q Performance Pressure Washer

Got the Mcallister pro 360. The machine itself is fine. After 2 uses water poured through the handle. Couldn't get a replacement so b n q sold me a ryobi expand it universal hose, lance and gun. The fitting came loose on that and lance shot out of the denting my car. Water was pouring through the connection .Had to buy a whole new kit and the very same thing happened . Had to send to Germany to get the spare part that connects the lance to the gun that kept breaking. Bought 2 again broke after 1 use. Ryobi products terrible . Terrible service from b n q. Machine now in the dump and I've bought a basic karcher . Enough is enough

Agree with all poor reviews of B & Q and their complete lack of after service. My problem was the 1900 Mac Allister 1900W pressure washer (now discontinued - wonder why?) bought 3 years ago and used about 6 times spontaneously burst into flames whilst I was cleaning the decking some 3 months ago. Reported it to B & Q who duly collected and after a reminder reported:

"Our Quality Control Department has confirmed that the pressure washer has been tested by a third party company who have confirmed that the product failed and this was not due to customer misuse.

It was considered that the most likely cause of the damage seen was the starter capacitor failing resulting in it rupturing. As our Quality Control Department advise that they have not been made aware of any other issues of this nature they confirm that this appears to be an isolated case."

They have offered a derisory goodwill payment of £30. I had asked for a replacement - different make of course, but with out a receipt they are not moving.

My question is, has this happened to anyone else? It is potentially very dangerous.

As for everyone else, water gushing frm the trigger gun connection point to the high pressure hose. Have replace 3x now - same thing happens by the second usage. Avoid avoid!

The lances for these machines are sheer garbage, Spares from B&Q are non existent and difficult to get anywhere else.

I have had 3 of these now, The first blew up on second year, I though I have just had a bad one, the second was replaced under Warranty the third is now pouring water out of anywhere but the end of the Lance.

It has put me off buying anything McAllister again forever, in fact I now only go to B&Q as a last resort.

good unit had for 2 years now problem free until now i have broken the cap with venturi for the soap tank and find it difficult to find a supplier for a replacement The cap was very easily broken, just pulled it off and it came apart i had taken it off quite regularly 1once a week may be a weak point ?

My main complaint is it is very difficult to get spares after you have made the purchase then the warranty runs out after 1 year.

A power washer is not something that is used excessively every day over the season when it is then put away in shed /garage till next year by which time the warranty has expired.

Getting spares is expensive as BQ stop selling item and do not provide back up service and you have to buy the latest new gadget which again will be "end of line" or obsolete within a short time frame.. This of course is what they want us to do.

By making it difficult to repair or replace a part we have to buy again and enter into disposable consumerism.

I would like to be able to repair an item rather than throw it away and get the latest piece of soon to be junk.

This complaint is as much against BQ as the manufacturers of Pro Performance power washers.

Products and Services today are abysmal.

Only used on 6 occasions then had to buy a new gun only then used 3 times broken again.

Gun lance and hose Mac3 broken. Cannot get replacement parts. Only used to clean path 3 times. No service or help from B&Q. Airside Retail Park Swords Co Dublin. Never again Mac3 it cost enough

Hugh Mc Cullough

Bought the 1700W model from B&Q. Used it and thought it was pretty good apart from the hose connector being missing (I had one lying around). Second time I got it out (today) it started but then died almost instantly.

Returned it to B&Q expecting a replacement only to wait around half an hour while they tried one after another and found none they had left worked.

Very poor, wasted time and petrol money having to return it only to get a refund - B&Q didn't even have the decency to offer an alternative make/model at the same price to make up for my wasted trip.

I purchased my washer from B