Egyptian Cotton Store of London- www.egyptiancottonstore.com

I also have had problems, emails and letter sent but no reply.Money has been taken I am now proceeding a claim to get my money bank don't order with this company

I ordered a king size fitted sheet well over a month ago and have neither received anything or heard anything!! I've emailed them twice and written to them but there's been no reply!

I suspect they are going into receivership and are grabbing all they can beforehand.

Don't but anything from them!!!!

I have sent numerous emails and made loads of phone calls but to no avail. nobody answering either. I sent part of my order back 3 weeks ago & not heard a thing about refund or receipt of them. Unfortunately the same day I ordered replacements from them I havent heard anything but they have taken money from account. I would never but from them again.

Sent back one new and one old pillow case to Egyptian Cotton Store for them to look at. Waited ages for a reply, had to chase and was eventually told that I had overwashed the linen. The linen is not to be washed at temperatures over 40 degrees, 90% of my washing is done at 30 degrees so I knew this was not the problem. Wish I had seen this site before I purchased from this company. After much complaining I was offered replacement linen. Requested two samples, only 1 was a colour match but cost 30% more. Therefore as a compromise I said I would take linen to the value of one used set and requested a refund for the unused set, this was refused. During this process the topper split during a wash, was offered a replacement but refused as I was worried it would happen again and I would be out of guarantee. This was refused despite my solicitor pointing out to the company that their policy, on their website, written by them, states that either a replacement or refund is offered depending on the customer's request. My solicitor has written to them requesting that they refund me for the faulty linen and topper. No reply has been received so I am now going to pursue this through the small claims court. I will keep you updated.

I have complained about the pilling to the Egyptian Cotton Store and they simply do not acknowledge I have a problem. I would not advise you to buy from this company. The quality of the products I received didn't match the claims.

I paid well over 200 pounds for the Grace bed linen site, supposedly 550 thread count! When new, they felt nothing like as good quality as the 200 thread count I sheets I had bought elsewhere previously. I have had these sheets for 3 months now and they feel even worse. The sheets are advertised to have a satin feel, what a joke. I have checked the washing instructions and have washed them on 30 and with softener - no difference at all. I have tried phoning the site numerous times but all I get is the answerphone.

This is a very poor fabric and is not well made. Look elsewhere. The Egyptian Cotton Store Timeless Duvet Cover & Sheet is not good value for money!