The White Company www.thewhitecompany.com

An extremely thin, seethru, shapeless sweater arrived at a cost of £119.00 not even cashmere. Appalling. To return said item i had to remain home all day for DPD to collect !!!! Paid at post office instead. Given wrong address by customer service. Not impressed.

Spent nearly £900 for an order of eight items and ten days later have only just received a desk lamp!

Their Direct Home Delivery service are rude and unhelpful and grudgingly gave me a delivery slot another week from now 7am-5pm ("if you're out you'll be lucky to recieve it before xmas - you're lucky to get a slot" Really??! Thanks for the favour...) Claimed they had only just had the item in when I got an email two days ago telling ME I had to phone THEM to chase my own delivery!! Then cut off numerous times by their useless automated service, had to phone White Company customer services who then said they would pass on my phone number and DHD would definitely call me within two hours - they didnt. Phoned me the next day and instead of calling me back told me to phone THEM yet again.

When I phoned the White Company customer services to complain she seemed confused by the concept of complaining, said there was no Manager to speak to at 9.37am on a Wednesday, and said quote "if DHD said they can't deliver for another week there's nothing I can do about it is there?". No apology, no attempt at making it right, no means or right to complain seemingly.

Just incredulous!!

Not delivered in accordance with instructions. Didn't contact me as agreed. Avoid.

The company needs to revamp there customer policies on returning products and refunds I sent for a jumper on the 1/10 /2017 and on the fourth it was being delivered there mid season sale had started two hours prior to my delivery guess what jumper had been reduced from £110 to £66 phoned them up to be told no they could not refund difference to my credit card best plan would be to reject delivery and order again at new price and I would get refund within 3/5 days ,I wish it is now the 10th and quess what still not been refunded was advised by there customer service dept this was best &quickest way to go ,You want to take a few lessons from John Lewis whose customer service is fantastic

We have just washed (in a Miele washing machine) for the first time a King size Pimlico duvet cover in 720 thread cotton. This is the White Company's top of the range bedlinen and cost £210 in this size. The fabric is very soft and smooth but on first wash 3 buttons fell off. Not what you'd expect from a quality item. I'd recommend the item based on the cotton quality (but the John Lewis 800 thread duvet cover at £200 is perhaps better value) but I don't think I should have to sew buttons on first wash.

My wife had been a regular customer of this establishment for years, always using the Tunbridge Wells store.

When she died of that vile disease called LIVER CANCER last year I asked The WHITE COMPANY (in writing) to stop sending brochures and invites to our home.

After months, these unwanted, unsolicited papers kept arriving - so I wrote again. AGAIN I was ignored.

Every time I've tried phoning the store in Tunbridge Wells, they are always busy and the little answerphone message tells me, "sorry you can't get through, please try later" and abruptly cuts you off.

I'm sick to the teeth with this company and would have thought they would have listened to my polite written requests to stop bombarding my home with their marketing material as my wife has died and I'm not interested any more about their goods - for this reason I'm giving them 2 stars.

Their service is appalling; its OK in store when they are taking your money, but they are ignorant otherwise.

Unfortunately I have to second the previous reviewer - their online and telephone service is horrendous!!

Ordered via phone as website apparently experiencing problems. I was given an order number and also promised an email confirmation which I however never received.

When I queried this via phone 5 days later - after hanging on the phone for 10-15min - I was told that they unfortunately could not send out an email confirmation at this point, but my parcel had left the warehouse and I was also given a tracking number.

I was mollified at this point, but again, having heard nothing and not received a parcel over the past 5 days, I phoned the help line again.

After another 15min wait, I was told that my order number and surname did not match although the order and tracking number came up with the same surname and it had matched several days ago!! Bottom line, we can't hel you and good riddance!

So, I am now not only rid of my money, but also haven't received my presents and probably get a hefty telephone bill on top of things.

Therefore, let me repeat - DO NOT ORDER ONLINE OR VIA PHONE - HORRENDOUS!!

Hi there- I have bought this candled every year for years and have loved it. this year the candle doesn't seem to smell at all! Very disappointing - when I brought it up they have not offered to replace the item...

3 weeks ago I placed a large first time order with The White Company. It did not arrive after the maximum 10 business days and their tracking stopped at Healthrow.I have tried numerous times to call their US customer service but given up after hold times of >15 mins. I emailed their customer Service and got a snotty response from a lady who did not address any of my concerns but told me that for and extra $32 I could have got "updated shipping" (I guess that means shipping that actually gets your order to you!! In desperation I called their British number..same deal..super long hold times could not get through. I have since emailed 5 times and got their generic "we will get back to you within 24 hours" and of course they have not. So I am left here out a couple hundred bucks with no recourse except to call my crit card company.

Really like White Company products, just received automatic response from them telling me my order is out for delivery, at least that's what I think it said. Now if I was fluent in Dalek I would probably be able to track my order!!