Blinds UK www.blindsuk.net

Ordered 3 wooden and 1 roman blinds all took over a month to arrive despite the 2 week delivery promise

2 of the 3 wooden blinds the valance was not cut to fit. I had to do it myself and of course the finish is not as good as if it was machined.

The roman blind is ok. doesn't feel premium quality by any stretch of the imagination and wasn't cheap

1 of the 3 wooden blinds however has been a nightmare and customer service is pretty awful. The raise/lower cords on this one did not go over the rollers and instead were scraping on the 90 deg angle making it impossible to raise and lower them.

Customer services seem to require sending pictures when their own customer service system doesn't take attachments. So my pictures resulted in disjointed conversations were not focused. If you call you are asked to send pictures. Sometimes responses to messages take minutes, sometimes weeks.

All in all I wouldn't buy from them again as quality control isn't great and issue resolution is poor. Those that give high score reviews I think are where they didn't need to speak to them for any significant issues.

Blinds UK sent a delivery confirmation. On the day they were due to arrive they said the cords were out of stock but could supply with another. They are now saying these can't be delivered for another 2 weeks. They were ordered one month ago and so will have taken over 6 weeks if they fulfill the order. Don't be fooled by the promise that they will be despatched in 7 working days - more like 42 days + . Customer service is a waste of time too. All they say is they can email production, or I can email them. Absolutely pointless.

After placing an order over 4 weeks ago with the promise of 'Pre Xmas' delivery for some Roman Blinds I received a telephone call advising delivery would be before 19, December.

This week I received a 'no reply' email advising the blinds I ordered would not be in stock until January. No phone call to explain the situation or even clarify I had received the email. Obviously business and client satisfaction is not important to BlindsUK.Net.

Very strange that other companies are now advertising 'discontinued fabric' on my chosen fabric which concerns me that this company would not deliver even in January.

In this competitive market place customer service is important and this is one company I most certainly will not be using again EVER.

The delivery service was fast, fitting instructions were clear and my roller blinds were installed in just a few minutes. The quality of the fabric is great and the prices are not that high comparing with other companies. The website was also easy to use, making the ordering process as smooth as possible and they do have a variety of fabrics to choose from. Great company overall.

Ordered blinds and received in 8 working days. It was within the time limit they advised on their website. My Real oak blind arrived completely ready to install with the appropiate brackets and all screws required for the installation. The guide was easy to follow and the blinds were up in a matter of minutes. Real great looking blinds, the colour is perfect and they work like a charm. The ordering process was easy to follow and the varierty of products on their website is outstanding. A really great company to purchas blinds from and i would not hesitate to ordera again if i ever need new blinds.

Terrible company to deal with. Hoops to go through to make any contact to talk to a person. 7day delivery is a fabrication. Day 11 I had to chase them. They told me they did not have fabric but failed to call. Day 15 they offer me compensation and would then submit order.complete chaos and an unpleasant person. avoid unless you willing to be held over a barrell.

Have ordered from them twice so far and found them with no error. Delivery was complete, products are always made very good and to exact measurements. Customer service provided answers for my queries regarding delivery, other blind options or installation help for bay windows. I would recommend them as i could not fault them in any way.

The worst customer service I've ever had!

Waiting three days for delivery, but they failed three times.

Eventually told me they lost my goods!

The sales team even hung up my phone after I requested my refund.

Super rude and unprofessional company!!!

Ordered 6 wooden blinds for a bay window. One was badly scratched on the head rail. Refused direct replacement and offered a few pounds compensation and touch up paint. The customer service was poor and rather dismissive. Beware buying from here. The products are ok, but if there is a problem they don't want to know.

Beautiful blind, perfect fit, looks very high quality, and all at an incredible price. Ordered day before Good Friday and delivered today, so 11 working days from order. Highly recommend and I will definitely be using again.