Broadbandchoices - www.broadbandchoices.co.uk

BROADBAND CHOICES, terrible company. I joined Virgin Media back in June 2023 and was promised a £70.00 voucher after 120 days. After 120 days Virgin gave me the information they said l needed to pass on to Broadband choices to claim my voucher. It's not clear who Broadband choices work for but appears it is moneysupermarket which is where l followed the link to complete my broadband purchase with Virgin Media. I passed on the information both Virgin and Broadband choices said I needed to claim my £70.00 voucher and was then told by Broadband choices that it was invalid as I had not gone through the incorrect browser when registering for Virgin broadband on moneysupermarket. Virgin were equally unhelpful saying it was nothing to do with them as it was third party. The 2 people l dealt with at Broadband choices, who my complaint that l hadn't received the voucher was escalated to . If you ask for help or complain their sole aim is to not answer your question and email generic blurp. And this is because they want to give this £70.00 voucher to as few people as possible and save themselves substantial funds. You will also notice the meaningless responses they give to negative reviews on this site. This has been upsetting and frustrating for me as a customer going back and forth between Virgin and broadband choices. But ultimately it is BROADBAND CHOICES who are bad!!! BE WARNED...

Promised £100 voucher. 12 months later and lots of emails later. Nothing

Absolute sham - never received voucher and now they’ve stopped responding to me…. Avoid them like the plague

Amazon gift card £125 not received from BroadbandChoices.co.uk and Shell energy Broadband!!!

Can you please answer on this ticket I’ve been waiting for you support ticket.

You told me to wait again 20 working days on 11 January 2022 after waiting over 120 days for this Amazon gift card £125 from Shell energy broadband and Nothing?

Date of experience: 07 September 2022

Purchased Virgin Broadband with promise of £95 Amazon Voucher within 120 days. Nothing arrived and no response from broadbandchoices customer service. Virgin accept no responsibility although they benefit from it and have a kick back scheme with them. Its a sham, stay away from Broadbandchoices and businesses like Virgin who associate with them.

Enterprise that does not send out the vouchers they claim they should. Check the other review sites for unaltered reviews and client experiences

Failed to received promised amazon voucher, couldn't get in touch with customer service support as their email is not valid. Don't ever fall for their advertisements

Purchased Virgin Broadband with promise of £95 Amazon Voucher within 120 days. Nothing arrived and no response from broadbandchoices customer service.

Virgin accept no responsibility although they benefit from it and have a kick back scheme with them.

Its a sham, stay away from Broadbandchoices and businesses like Virgin who associate with them.

Not recommend as I didn't receive my gift card after buying virgin broadband. Not receiving any answers after many emails

Avoiding giving vouchers! Stay away if you looking to get the voucher.

120 days wait as per terms and conditions, and answer was that I’m not eligible. For some reason system did recorder me using not their link, but I did use proper link otherwise I will not get the email with all their details and terms etc. Disappointed!