BT Connect Broadband www.btconnect.com

I received an email telling me that our household broadband contract was coming to an end. BT kindly offered us options and I accepted the cheapest offer, which was a £5 per month increase (this represents a sixth extra on what we are currently paying). No sooner had I, reluctantly, signed up to the increase, the postman delivered a letter from BT telling me that my contract, in fact, ends in February, not immediately as inferred and, in my opinion, this was not clearly indicated on the email renewal.

So to recap the price for what our household receives has risen by 16% on top of the recent 1% (approx) annual rise, so effectively 17% (getting on for a fifth) and I have been coerced into paying it nearly five months early.

As a result of this I would not recommend BT and once the 2 year contract I am now bound to has expired I will be seeking a different provider.

As a final point the service here is also dismal with regular daily dropouts.

Had an absolute nightmare for the first month, the helplines are awful, the website useless. Constant disconnections, VERY slow speeds when it did work, basically unusable. Spent literally days on the phone ( to India! :( ) but then I got in touch with the CEO via email (Not sure if you can still do this - google it!) and they put a dedicated UK team onto it from the business section. This resulted in a decent level of attention, and engineer visits - which didn't fix anything. So far so bad.

Then I had an extension socket wired in by a private guy who was ex-BT. He took one look at the external cabling and said "There's your problem". A BT engineer was coming that day and I pointed out the external connections: mounting box fitted upside down and not closed properly so the rain was getting in, and the cable from the pole was joined very badly and wrapped up with masking tape!

He checked the signal from exchange to cabinet, cabinet to telegraph pole and pole to house and called Openreach who amazingly, turned up within an hour with a lifter platform, as this is their responsibility.

Openreach replaced the degraded 1970's cable from the pole and all the dodgy connections through to the house with one brand new uninterrupted cable - free of charge. Since then - uninterrupted perfection.

Even better I get a great deal on 4 mobile sims included and it seems to get cheaper every year :)

NEVER going back to Virgin. Love BT. You just have to know which trees to shake to get the right result!

So what would have been a one-star review all the way has been turned right around.

They take ages to answer the phones but when they do they are helpful and resolve the issue immediately.

I switched to BT broadband fast fibre. The engineers failed to turn up (twice), they don't have a complaints department and they refuse to return your calls. The worst service I have ever received. I went on the BT Forum to complain and they deleted my messages! I'd like to give a review of BT Broadband's performance - but it's been a month and I still don't have it.

Was delighted to renew by Fibre for a second year with BT. There speed over the last year has exceeded my estimate and beat my previous provider into the ground.

The renewal was an easy-one-click process and I got to keep my BT sport offer too.

Happy recommend to anyone.

Janine Dutton BT Business IS SHOCKING. We can not get online at work or home. We have decided to cancel at home as we get the slowest service ever and BT WONT allow us to leave them they say we have now have to suffer another 12 months on a residential contract. OFF TO OFFCOM WE GO AND WE WILL NEVER USE BT AGAIN.

We run a busy online business and we can not get online ! We have 2 x BT Business Accounts and we are having to work a full office from a 4G PHONE ??????????

BT Do not deserve customers.

What a shame I have to give 1 star they do not deserve 1 star !

I used BT Broadband for a year and while the service itself was reasonably good, the price to pay was just too much (about £40+) for such a standard broadband speed service. Also, they kept BT Sports active which was £5 a month which I never used so it was money wasted. Can't really recommend BT at all when Plusnet, Talktalk and even Sky are better than BT.

The customer service wasn't terrible but very displeasing as they couldn't get the issues fixed quickly whereas when I spoke to Sky via Live Chat they did it in no time.

I'm a Plusnet customer and happy with their service.

Bt connect acidential delete my website then all ascoaited email address in Febuary they then did the same a month later. This has lost me signaifiacnt business as my employees and myself have not been able to recieve emails. I have chased and chased this matter with no resolve. i once again emplore you to deal with this matter.

Matt Austin

MA-Commercial

DO NOT USE THIS RUBBISH COMPANY!

Internet speed in evening is so slow. Try to call them to sort it loads if times, always rude, always trying to pretend its due to the wireless connection. Their staff are basically blagging it. If it was wireless it would be all the time. It's clearly some form of throttling.

Bottom line is they just say the speed is fine and are only willing to send an engineer out during the day when the problem isn't then.

They are basically getting £30 a month for nothing as I only really want the internet in the evening. Speeds are often 0.3mbs in evening.

Avoid like the plague. I certainly will even be a customer of theirs again. As I wilL have to pay some hefty price to get out of them and get sky back in. As they have point blank refused to cancel the contract.

Recently added this to my grandmother's BT landline. Router arrived on time, connection came live on time, plugged it in and all worked fine straightaway no problems. Speed is iffy by modern standards, but then the house is in the county and we in the UK are still dreaming of having a proper internet infrastructure, and BT aren't going to change that and time soon. If you are adding it to a BT 'phone line, it's £2.50 a week, and you can't get a lot for that these days, but the overall cost of a line and broadband is pretty outrageous, but then, they have a monopoly on the line and of things so what can one expect?