Daisy Group - www.daisygroup.com

I did contact with this company, and They sent me internet box but it wasn’t work, I needed help emergency cos internet was for my business. 2 weeks gave them call but they didn’t send anyone for help. I did contract with another company did use daisy even 1 day. They still sent me invoices they want me to pay £1200. I even said okay I will pay. Now I got email them and they want £230 more. Terrible pls don’t use days never use daisy!!!!

DO NOT DO IT UNDER ANY CIRCUMSTANCES!!!!!!

Can’t even get my broadband connected with them. My business is closed as a result. It’s been weeks since my proposed switchover date. I still have had no progress. They ask you to phone you spend litterarrly hours on hold to be hung up on or cut off!!!!

I honestly don’t know what I am going to do now……..

This company does not help businesses it destroys them. Please take heed of this warning and don’t go chasing a saving of a few quid a month IT IS NOT WORTH IT!!!!

I regret to say that my experience with Daisy Communication as our internet provider has been overwhelmingly disappointing. Despite the significant amount of money we pay for their direct internet line service, they have consistently failed to meet our expectations and have left us frustrated and dissatisfied with their service.

One of the major issues we have faced repeatedly is the inability to reach their customer support team. It feels as though they are intentionally difficult to get a hold of and are rarely available when we need assistance. This lack of accessibility is not only frustrating, but it also highlights a significant flaw in their customer service.

However, what is most disheartening about Daisy Communication is their apparent greed for money. They have demonstrated a clear tendency to charge excessively for their services at every opportunity they get. It seems as though they are constantly on the lookout for ways to squeeze extra money out of their customers, which is both unfair and unethical.

To make matters worse, Daisy Communication resorted to deceptive tactics to convince us to join their services. They promised us certain prices during the initial negotiation, only to change the terms and increase our prices afterwards. This level of dishonesty is highly unprofessional and has left us feeling deceived and cheated.

Considering our overall experience, I strongly advise against using Daisy Communication as an internet provider. Their consistent disappointments, greed, and dishonesty make it clear that they prioritize their own financial gain over providing quality service to their customers. I would strongly encourage exploring other options that offer more transparent and reliable internet services.

Had a obvious outage on 17th April. Now 4th May still waiting & getting worthless promises. Totally useless.

Our business park lane upholstery haven't paid our bill in some time and if u complain they give a free month of calls n broadband so do that every month n basically its free haha

After being contacted by all my other service suppliers asking about pausing my DD's I rang Daisy and asked what help they could offer hospitality businesses compulsory closed. Told my customer service "none- we are not doing anything"

Horrible technical team leaders. With no certifications but rule a group of people. Team leaders have no vision. Preposterous to discuss with technical team leaders. They want they should be heard & their views be accepted. They don't let you to grow & progress.

Under no circumstances should you consider using this company. After having been with them for a number of years I was approached by a competitor who halved my Bill. Needless to say when I elected to go I was approached by Daisy and offered the equivalent rate. Too late,why wasn't I offered it sooner.

So, after paying my final bill I cancelled my DD following which I received an extremely unpleasant letter instructing me to reinstate it.

I replied in an equally threatening way. I then received a letter telling me that I would receive no further correspondence. Then yes, you guessed it, I received a bill for a period for which I was no longer in contract. Their administration is pathetic, use this Company at your peril. There are cheaper alternatives out there.

Two clients (one on Coop, the other on TalkTalk both with BT LLU on ADSL2) , have had external issues with the line coming into their building - NTE5 test socket tests should have been enough to escalate the lack of any broadband. In one case having spent 5 hours on the phone to Daisy, we did manage to persuade them that an Openreach call-out was necessary.

As an aside both TalkTalk & Coop are using daisy fro technical/line issues - I haven't checked but may also be using Daisy's trunk routing (as opposed to BT)

Daisy's call centres appear to be running a series of Indian type check-lists which even though you have given them chapter and verse they continue to ask inane questions. They are rude, and in one case applied the old trick of placing the call on hold indefinitely. Once they agree that there is a problem there is absolutely no follow up

I contacted daisy today due to outages in our external phone lines, all requests made were dealt with very politely. I am not the normal point of reference for daisy and had no access to account information but had my questions answered promptly due to the nature of questioning. I have also been assured that our normal phone engineer will receive feedback as to what the issues origin was as we also maintain an issues log on site.

It was suggested to me that I keep the live chat open whilst awaiting feedback as I had requested an estimate of when the work was expected to be finished, but this information wasn't available at the time.

All in all a very helpful service, especially as we were unable to make external calls.