John Lewis Broadband www.johnlewisbroadband.com

Don't touch John Lewis broadband!!! This is the worst company I have ever had the misfortune of dealing with. Shocking customer service including mis-selling me fibre which is not available in my area. They failed to inform me of this fact and only when I called back to find out why I had no wifi was I notified that I was not able to get fibre. I then down-graded to ADSL and was told that it would be active in 3-5 working days. A week later no wifi!!! Once again I called and was told that the fibre had yet to be cancelled and they couldn't install ADSL until the fibre order had been cancelled and that could take another 10 working days.

Apart from the above, every time you try to contact them you have to endure 30 minutes of torture listening to the elevator music while waiting for an agent to take the call. Hire more people John Lewis - it's not rocket science!!!

I cancelled my account on 28th October and today 5th November I was billed for the fibre I never received. Unbelievable. Am at a total loss.... I lived in third world Africa for many years and never did I ever experience such incompetence or disgusting customer service as I received from John Lewis. A total disgrace. If I could have selected minus 5 stars I would've. Don't even consider this incompetent company. They should stick to selling clothes and leave broadband to companies who know what they are talking about.

After ordering the broadband I had to call them just before the start of service to ask for a router. Apparently it had been forgotten to be sent out. One minute after asking for the router I received an e-mail stating my broadband order had been cancelled. Nobody could tell me why this had happened and I had to wait 5 days before someone contacted me with an explanation. When they did they just said they didn’t know why it was cancelled and that I woud have to start the order again from the start. Apart from ‘I’m sorry’, there was no offer of compensation or anything. I had to beg my previous provider not to terminate my broadband/phone. NOT recommended! I wish I had read these reviews before wasting my time. Very disappointed that JOHN LEWIS are treating their customers in this way. Why they imagine that just sticking their name in front of another service will engender trust is beyond me! JOHN LEWIS broadband has none of the values of JLP.

My installation date was quite quick. Unfortunately the modem hadn't arrived by the install date as they had forgotten to send it. I called them up and got it the next day, so no real harm done.

The broadband worked as expected, no better or worse than I'd had before but it was cheaper.

The real problem came when my smart TV wouldn't connect properly. LG said the blame was with the ISP (bascially they sent me on a wild goose chase to shut me up) so I had to contact John Lewis to ask a question. Their phone service was an estimated 20 minutes wait which I didn't have time for so I sent them an email. They said they'd respond to my email within 24 hours. Well that was 15 days ago and still no answer. By messing about I was able to get the link reset myself and the TV now works fine. But they don't know that.

John Lewis broadband is branded Plusnet which is of course branded BT. Probably need to say no more.

Just don't bother..the customer service is atrocious....you will never get a response to an online fault report despite claim answered within 24 hrs. 'We are too busy'. They just press buttons claiming repaired or Openreach sent wrong engineer but never take responsibility.

The John Lweis management are disinterested as with their main business now..following after M&S.

After reading the reviews for this Company, I was very sceptical, considering the reputation this Company has

I could not get another Company to give me Broadband, due to various reasons

John Lewis said yes straight away, signal all good

They came quickly and got me set up, I have had no problems at all, and I am very pleased with the service

I am not a DIE HARD Broadband user, but what I have is adequate for my needs (surfing the Net,etc)

Only issue I did have when I needed to ask a question, customer service took 45 minutes to answer my call, but suppose all these companies are the same

OVERALL, I AM HAPPY

I transferred from O2 following the Sky take over. The transfer was easy, from there it was all down hill. The router is poor, I have range extenders all round the house which I didn't with O2. I have had missing emails, they ignore the 'Contact Us' facility. The person on the phone is pleasant, but ineffective, once they answer. Oh and the price. Ouch. I was too lazy to leave before but the service is so poor I have no choice.

We decided to change from BT to John Lewis because we have our house, car insurance and pet insurance with them and have always been satisfied but we are so dissapointed.When we changed to John Lewis we didn't believe the service could get any worse than BT but we were wong.We took the contract with John Lewis in October, first of all they didn't send the router we received it 4 days later when we eventually received it it was faulty so they had to send another so we didn't have any broadband for eight days.we had to get a family member to contact them repeatedly by email to ask where the router was but we were fobbed off so we had to contact management to get anyone to take any notice. Eventually Open Reach came out because our broadband speed dropped from 7 to 2Mbs but we were told that BT customers get preferential treatment so we would have to wait for a week or longer to rectify the problem. Every night the broadband drops out at about midnight and now we have a problem with Bullguard so we contacted the support desk who are supposed to contact you in 24 hours we have not heard from them we have now been waiting for three days and we still haven't heard from them. We can't wait for the contract to end so we can go elsewhere. We will now also consider moving our insurances from them as well.

One month in and still not connected, keen to take your money but not so keen to sort out their internal problems, Promises much but delivers little.

I used to be a John Lewis customer but after the way we have been treated no more.

My advice find a competant ISP

I have been using waitroe as my ISP for many years, even though I now live in South Africa. But for some reason they seem to have blocked my e-mail account,  so I cannot use Outook, and and I cannot connect to webmail.waitrose,com either. I am told that this is a problem at the John Lewis Broadband, and they have an 0800 number to phone if you have a problem, but we cannot call a UK 0800 number from here in South Africa. So I have been forced to use Gmail, a major inconvenience as I now have to inform the world of our new e-mail address. I have asked Waitrose customer support many times over the past few weeks, and all they do is refer me to that useless 0800 number.

I switched to JL as been misled from a Sun's rating, this caused me a lot of problems including lost of my previous landline number (non-successful switch from Virgin), horible speed, the service interupting very often, especially on the Weekeng making impossible watching of stream television. Customer support is good, speaking nicelly, very kind, discussing weather and other thinks trying to make meaningful conversations, however didn't signed the contract with them for chating with their nice personel.