Onebill Telecom www.onebilltelecom.com

Your signed up to what is initially what seems like a really good contract, give it 2 months and the add on's start, take them off and they just find something else to charge you for, over charging fee for not paying by direct debit.it cost about 19p if that! Just sick to death of having to ring them to sort bills out, that have had items added on that I didn't agree too!

They have left my small business without Internet now for 6 days, I can't take card payments and see the Clint schedule, they promised to keep an eye on me to make sure I was working again, 6 days later I'm still with no Internet.

This company forced me to take a 2 year contract after i purchased a business from a third party. I did not need this service but they billed me for 24 months. I gave them 90 days notice in writing to end the contract. They then billed me for a 25th month and threatened me with debt recoverey agents!!!!!!!

Horrible customer service.

They bullied me into joining from Plusnet which I regret more than anything. I told them I was undergoing treatment for brain cancer and they were still calling 3-4 times a day. He said "What's wrong with you, don't you want to save money?" I was feeling very weak and tired, he promised it would be around £5 per month cheaper (I was paying £49 a month) they've just taken £84 out of my bank. I called up as the broadband has been off for 5 days. I know it's an external fault. Openreach were down the road and it came back on for about 30mins, I received a message saying it was fixed and it went off again. I've been on the phone again (about 40 mins each time) and they want me to repeat the whole line testing process, emptying our full storage cupboard to plug directly into the master socket again when nothing has changed. Such a nightmare ☹️

Being an existing customer, and having intermittent broadband problems, we however requested as below.

We moved to a new workshop unit at the same address as our previous unit, requested One bill to install a new landline and carry over our existing land line number.

They advised us that we could not have our existing number transferred even though we have had this number for more than 25 years including 2 previous premises moves.

We contacted BT telecom and within 3 days they had installed line with our existing number.

One Bill is now requesting a breaking of contract fee of £647.14.

One Bill staff completely miss leading by saying they see what the problem is, and it has now been resolved,

then they instruct CARS to recover the so called outstanding balance. Awful treatment and stress causing.

OneBill is bad.

When I switched from BT to OneBill, it was so easy.

Currently, I am switching from OneBill to Vodafone, and it felt like they clench onto my butt never letting go. It is so difficult to change from OneBill to Vodafone, and once you do, they will make the line signal weaker, and cut off one of my phone lines even though the contract has not ended yet. They are like spiders. Once your caught in their Web you have to pull off your limbs to escape.

Just avoid one bill. I traded with them for over a year while they charged me prices which had not been agreed. When i confronted them about it, they listened, acknowledged what they had done and then I stupidly agreed another 2 year contract at better prices.

A year into the second contract and they are now trying to charge me a higher price to what we agreed at the beginning of this contract. I am of course aware that all companies increase prices in March of each year and you have 30 days to dispute this and so on. But i would not have expected my new contract to have a price increase given that the reason for the new contract was their attempts to overcharge. Avoid avoid avoid. Try Kinex.

After been with one bill telecom for over 16 years I discovered they are charging me more than double what a new customer would pay for the same tariff. When questioned they cannot explain why there is such a massive price difference and tell me I will have to pay over £500 to leave them. They have disregarded my complaint and not offered any resolution or shown any understanding. I can say I will not be staying with this company. For similar packages with other suppliers they are way overpriced charging close to £80 per month for an average broadband speed and basic phone package.

This company is shocking and disgusting how they treat you.

All your correspondence will come as onebill however all telephone conversations will be with XLN.

Hold you to ransom when you take over a new business when they are the previous supplier.

Refused to Release the line and told me that the only way I would keep the same telephone number is to sign a contract with them.

Spoke to Ofcom who advised me to speak again and make them aware that they are breaking telecom rules there response was to laugh down the phone at me. Had no choice to report and make a formal complaint to Ofcom.

Do not use this company.

If you have to deal with them I would download an app to record the call and make them aware of it as you will be shocked.

Surely these 5 * reviews can not be the same company.

no issues with the broadband or any of its billing facilities