Origin Broadband - www.origin-broadband.co.uk

Seen an offer online, looked to good to be true, turns out it was, the worst internet I’ve ever had but I’m signed into a 2 year contract, paying for up to 60mb/sec averaging around 6-8 15 on a good day ( not often at all, or very late at night.) contact them over the speed issues and there no help at all, can’t get through via phone and they take half a day to respond to 1 message via live chat, telling me to do the same stuff over and over again and then they claim they can’t see an issue even though the issue is I’m getting 10% of what I’m paying for!

Took the standard broadband out. Did not get even 0.5mpbs and dropped out constantly. Persevered for one year with it as I am not a heavy user.

They are attempting to charge me too much for the years contract. I have tried to phone them in order to inform that I do not wish to continue with the service.

Unfortunately when you try to call them they do not pick up the phone. I have been on hold numerous occasions for up to 1hr 20 mins. The longest yet before I gave up trying to call. I do not have the time to sit around for hours waiting or Origin broadband to pick up their sodding phone.

The only way I have managed to speak to someone is through their online chat in which it took them more than half an hour to reply to each messages I sent. I was on the online chat for more than an hour with the conversation ultimately ending in, " you will have to call us to cancel your contract".

How can I call you when you do not pick up your phone?

I can not imagine Origin Broadband will be in business for long.

I have fulfilled my 12monthly contract with them and cancelled my direct debit.

I no longer live at the address they supplied, I have informed them that I no longer live at the address through the online chat, (only way you can speak to someone if you don't have a whole day available to be on hold ) however they still choose to ignore this information and try to take a direct debit from my bank each month.

All I can say is - avoid this company. Do not fall into the trap of thinking it is cheap broadband like I did. They have no customer service, Unwilling to talk to you, Do not provide you with useable broadband.

Leave you on hold for hours on end and unable to contact them.

Never ever again.

m.

By chance I noticed that they had double charged me for a number of calls, and their call charges didn't seem to add up. When queried no response was forthcoming, similarly no actual progress made when complained. Cancelled contract but they continued to charge me, and tried to blame this on new supplier when challenged. Took the matter to comms ombudsman, who verified they had failed on many fronts and ordered them to refund the money owed and pay compensation - it has been several months and still no money has been paid. Ombudsman does do a good service so would recommend using them if you are having difficulties with them.

Please avoid this company, unless simply paying for broadband upfront for a year. I am living on sickness benefit. They overcharged £155 for one month for phone calls alone, by direct debit, refunded it after complaints, persistently rang me at home when I can't speak due to mouth issues, then did the same alllll over again the next month. The next 'bill' was just under £200. Meantime, I found a £2 call to Germany that had never been made. Asked for breakdown of only two months I've used the phone, but they have not send it. I had to threaten them with police to get a £20 credit, and finally they paid that into my bank account, still leaving me having to pay them £12....except I haven't been able to check the £30 from the first month, let alone that £12, since they haven't sent the breakdown, and I now don't trust them further than I could throw them. Meantime I was obliged to refuse to pay a bill, and since I've been clearing my credit file for the last SIXTEEN months, and FOUR other telephone companies caused such issues, which ended up making bad marks on the file, I expressed concern about this, but Origin told me I was getting that wrong.

I was told a minimum of 65mbps Starts of at 45mbps. After 7:30 most evenings drop to under 5mbps !!! Overcharged repeatedly. Been attempting to sort out for months customer service very poor!

Very bad experiance with Origin broadband their bad all round.

Check all the daily complaints from active customers on their facebook page.

My experience of this company has been diabolical. I Joined in August.. and eventually went live towards the end of September... sorry it was actually October when I received my router!! And what did I have then? A congestion issue, basically the company that claims to not slow your speeds had slowed my speeds and at peak times my service that is normally 63Mbps was down to 0.8Mbps!! Which is absolutely laughable!!

I then raised a complaint which took ages to deal with and staff in that useless team tried to fob me of with tech support who were unable to do anything! I cancelled my direct debit as I was not willing to pay for a service I have not received!

Eventually the complaints team agreed to terminate my contract and refused to refund me any money!! There reasoning behind this was because I had a landline connection! I only had landline because it is needed for the broadband!

THEN ONCE I HAD LEFT THEY ILLEGALLY SET UP A DIRECT DEBIT AND I HAVE BEEN NOTIFIED BY MY BANK! LUCKILY THEY HAVE REJECTED THE MANDATE! PLEASE AVOID THIS AWFUL FRAUDULENT COMPANY!!

I have now moved to Sky who are a much better company and I cannot fault them!

For any problems, expect to be on hold for at least half an hour before even speaking to anyone.

Unreliable internet, especially in the evening.

When I changed my provider over they continued to charge me for 2 months, despite having being informed by my new provider that I was leaving. When I phoned them to speak about it, they refused to refund the money despite having provided no service.

They overcharged me earlier and every step of the way I have had to fight to get back money.

We are now stuck without a landline or broadband over Christmas and New Year because they failed to deal with issues created by OpenReach.

We have ended up arranging a totally new line (and phone number) because of their total incompetence.

This means waiting for openReach to deal with the connection in January but at least we will be shot of this lot!

Yorkshire or not this company is a disaster!

We have been with Origin for around 2 years now and at our old address the connection was great, we got an install date when we ordered, but it was actually 8 weeks later when we finally did.

Then we moved and the connection is truly abysmal, we are paying for upto 76MB, as of writing this our download speed is 0.14MB (no joke). We have phoned 4 times, spent around 8 hours+ (7+ hours waiting) on the phone and got absolutely nowhere.

After having our line tested we were told they would send an engineer out and would call us when they had a date, 2 weeks later after no call, I called them and they told me they need to test the line BEFORE an engineer can be sent. This is what I meant about getting nowhere with them.

Save yourself the hassle and go with someone else, we will be cancelling ASAP.