Sky Broadband

Sky miss sell their broad band. They make out they are in control, but open reach is.

THREE MONTHS to connect a cable only a few feet away.

Sky continually promise but do not make anything happen

I’ve had a problem with my ultra fast broadband with sky. I’ve had it for 6 months and had nothing but problems with it. It keeps disconnecting and the signal keeps dropping. This is so annoying when you’re half way through something and it disconnects. I’ve contacted Sky who keep making excuses saying I’ve got too many appliances running off it, I’ve only 6!!!!!. Then I was told it was in the wrong place but it was Openreach and Sky that put it where it is. He was just making excuses so I ended the call saying there was no point carrying on as it was just waffling on.

My problem has not been sorted so as soon as my contract is up it’s bye bye Sky

Having been with Sky broadband which i pay for superfast fibre, for the last 12 months i have had nothing but trouble, keeps going slow then stops altogether for maybe a couple of hours then comes back, so complained to Sky who said they would send an engineer out who surprise surprise couldnt find anything wrong, so i thought i will leave and find another supplier, only to be told by Sky that my contract has another 12 months to run ???? WHAT as far as i was aware my contract with Sky had expired, it turns out that they said as i was a good customer they auto-renewed with no authorisation from myself at all this cannot be right who the hell do Sky think they are, so have lodged the strongest complaint and if the fail to rip this contract up my next port of call is OFCOM so be aware and as an aside to this did you know all Sky prices are being increased by £72 a year if you have the full package from April ? As revealed on the Martin Lewis website a couple of days ago. !!!!!!!!!!!!!!!!!

Was with these muppets for several years. Arranged a home move and a new package, great you think a smooth transition. The move fell through, I telephoned to arrange for the new package on new property.

Initially told line to be checked by an engineer, no nee to be at home until the day before when I was told I had to be in. Inconvenience as had to reschedule and take time off.

The day after, a text to confirm broadband engineer will attend. NO show, cannot get hold of anyone, and then despite threatening to leave, they said they will look onto and get back several days later.

Still waiting, and they have now charged for the two packages, none of which can be used. Christmas with no sky tv

Gone to BT, a lot cheaper also!!

The engineer visit is cancelled the last minute, the broadband is on and off all the time.

Sky Broadband are an atrocious broadband service. Keeps hiking the prices up. Locks you in for another 12 months so you can't leave. Service keeps dropping, I keep calling up to get engineers to come fix the problem, the engineers can't find a problem but then miraculously the service is fine for a month after the engineer visit and then starts dropping again the month after. I call up again, they say there are no faults on the line, and the cycle repeats. Last time I called up yesterday they blamed ME for poor service because I was doing things on the internet that would make it break like WATCHING NETFLIX?! C'mon guys, EVERYONE who has internet streams TV. If your poor excuse of a broadband cannot cope with TV streaming then clearly something is terribly wrong with your service! The rude lady then said I needed to upgrade to fibre to get a better service at an extra £15/month! I said no way so she said she'd send an engineer out to fix the problem at a £15 cost!!! To fix SKY'S problem!!! When I questioned this, she said it was because the engineer was coming on a Saturday (a "premium" day) and the lady was doing me a favour so I didn't have to take time off work. I said I work from home so am happy to have the engineer come during the week. She was clearly just trying to make an extra £15 for Sky. AVOID LIKE THE PLAGUE!!!

Sky. What a failure of an internet provider. Many times my internet has been shut off for several days. The connection gets poor as soon as you step three metres away from the router. Many friends couldn't use the wifi when they came round and told me to switch to Virgin Media. Now I am using my neighbours wifi which is further away yet still FASTER. I have to wait for four days till the guy come to fix it. Laughable.

I recently renewed my sky broadband subscription.

When I renewed, the Sky representative assured me that the monthly price quoted would not be increased for the duration of my contract so I went ahead and renewed.

Sky then went ahead an INCREASED my subscription.

When I complained stating that I was assured the price would not increase they pointed out the small print in the contract which allows them to increase my payments.

I have therefor been miss-sold the contract as there would have been Sky competitors with a much higher review rating and at a cheaper price especially taking into account cash-back offers. But am unable to get the price quoted because of the small print in the contracts.

Buyer Beware that Sky Can-and-Will increase the subscription price once the cancellation period has expired irrespective of the price originally offered!

This goes some way to explaining the terrible review rating received from existing Sky customers.

We had Sky broadband for a year. The connection was OK within the room that contained the router but the signal constantly cut off in all other rooms of the house. I bought two Sky boosters to try to improve the signal but they were completely useless.

I live in a modest semi-detached house, so it's not as if I have a large mansion.

I phoned Sky to complain, and they were helpful enough to send me a new router but this was just as useless.

In the end, I terminated the service a few weeks before the end of the 12-month tie-in, and they had the audacity to keep charging me for the remainder of the contract and stated that the signal issue would be the same with any other broadband provider. WRONG!

We moved to BT Infinity, and it has been an excellent product - fast and with a reliable connection all around the house. I bought a BT mini-Hub as a booster for the rear of the house, and it works perfectly.

My understanding is that the hardware within the Sky routers is a decade out of date.

Sky broadband in several words cuts of regular, freezes, cuts in and out, have had engineer's call out many times there useless. Gave me what he said was new router. Turns out it was second hand and broken two out of the 4 ports had faults useless. DO NOT UNDER ANY CIRCUMSTANCES GO WITH SKY BROADBAND may be fibre would be better