Supanet www.supanet.com

terminated internet, agreed to £35 charge, received text from unrecognized mobile threatening passing case to their debt recovery less than 24hrs after cancellation!

I would suggest everybody keeps away from Supanet

What a lousy company we use them five years ago the Internet it was slow and very patchy we eventually change to another company and sent them all the correct information with emails and phone calls explaining we were leaving all sorted until five years on and we’ve now received a bill for £41.96 tried calling them the first operator was rude and aggressive what an absolute joke of a company

They expected me to keep the emails that we sent them five years ago seem to be a law to themselves I suggest everybody stays clear of this company

Telling me I had to pay the bill but there is no details to pay the bill which is a bit suss on its own

Appalling customer service, my 88 year old mother sat on live chat (with my help) for nearly an hour only to be told she couldn’t cancel her account via live chat, this was after they tried to get her to move her account to the nursing home she has gone too. Have tried calling only to be put on hold for up to an hour and eventually being cut off! Avoid at all costs

After several years of poor service and constantly unable to leave because they held me to dodgy contracts or disputed debts, I finally got away. 6 years later I have their debt collectors chasing me for a debt and the old router (which I sent back). I have asked for all correspondence under GDPR laws but funnily enough there is very little. All I get is increasingly hostile letters from their debt collection company ( which is part of Supanet and sits in the same office).

They are preying on people who will struggle to provide proof after several years. I will see them in court along with proof of hundreds of similar complaints. Yes, complained to OFCOM who are pretty useless.

£50 priority connection charge is a shameful hard-sell designed to take advantage of new customers. Moreover, it's seemingly not refunded even if cancelling in the cooling-off period. A potential legal loophole means Supanet can claim they've expended money on your behalf to a value of £50. To whom and for what exactly? To reduce a 3-4 week wait to a 2-3 week one? Hardly 'priority' by any definition that I know! Shame on you Supanet for shocking business practices. Up to your old tricks again.

I cancelled my internet with them back in April 2014 and 5 years later they are demanding payment of £51 for a router which was meant to be returned. I contacted them to ask them why has it taken 5 years to ask for their router back?? They have threatened me with court action if I don't pay. I haven't paid and have registered a complaint with their complaints dept and also with Ofcom! They are the worst telecoms company I have come across, stay well away from them!

After leaving Supanet in 2014 have just received an e mail about paying for a router I apparently never returned . I wa told it was £69 . When ringing the company was told if should have been £99, at no time when I cancelled was I told to return the router or in the intervening 5 years. I have paid them basically to get rid of them . Their customer service and billing departments were the worst I have ever dealt with . I presume the mention of a return was in the contract which despite asking for a hard copy several times I never received . I have read other review sites and I am not the only person this has happened to , I literally feel I have been robbed , but hopefully this will be the last I ever here from them . Don't use them you will probably regret it.

HAD BEEN WITH THE COMPANY OVER 15 YEARS & WOULD NOT RECOMMEND. THEIR CUSTOMER SERVICE IS TERRIBLE (NON EXISTENT). THEY TAKE AGES TO ANSWER CALLS AND WHEN THEY DO ITS MOST UNHELPFUL. TOLD THEM FOR OVER TWO YEARS THAT MY SPEED WAS VERY SLOW AND THEY DID NOTHING!! TRANSFERRED OVER TO ORIGIN BROADBAND AND I AM VERY HAPPY. SPEED IS TEN TIMES FASTER AND THE CUSTOMER SERVICE IS GREAT, IT IS ALSO HALF THE PRICE I WAS PAYING WITH SUPANET.

I have been with this company for many years.Current contract ends in December and I shall not be renewing.They said they sent me an email raising the price of broadband by over 100%.I never received it.They allegedly sent it the day before my normal billing day so there was no way I could see there had been a price increase by checking my bank account before the expiry of the statutory 30 day notice period.Very cunning.

OFCOM and the Ombudsman are useless.

Do not use this company,you will end up regretting it

don't not go with this Dustbin company they are horibol + very expansive for bad my experience with then was horibol they drive me crazy don't us then pepeol