Telewest Broadband www.telewest.co.uk

So far we have had nothing but trouble 3 times within a week of calling their 25p a minute telephone line and numerous times having to go through different set ups resetting modems etc we still 5 weeks down the line not being able to get the most out of the service we are paying for.

Customer Service is rubbish, they just run a simple test and say 'internet is being sent to you' or whatever 'it must be your end'. You check your end, its perfect.

I changed to Telewest Broadband from Sky because of Sky's constant unannounced price hikes. Telewest it seems is worse, and since their change to Virgin it's getting really bad. I have had nothing but problems from day one. I am on the phone to them monthly due to the set top box not working and mistakes in the billing. The set top box is beyond slow. Just sit and count 6 seconds - it doesn't sound a lot, but this is the delay from pressing the change channel button to it actually working on the TV. I dread getting a bill now, because this means a monthly whinge to whoever answers my call at Virgin. And don't get me started on Sky taking their channels back. All I ever get is Virgin's stock reply 'to accommodate this we're upgrading our Virgin TV service to include your favourite programmes'. I am sick of being told what my favourite programmes are! I can't wait for my contract to end so I can upgrade my service to a bog standard freeview box!!

This organisation is in complete chaos. Go elsewhere for an I S P that gives a service

Cannot flaw their Broadband service though there homepage is a little basic.

Telephone service is exactly what it says on the tin.

They've now been bought over by Virgin Media so I'm aware that this review is pretty pointless. I only did it cos there was only one other review and it made out it was fantastic. No, Mr, it is not!

The End!

I'm getting out - telewest is draining my bank account - they don't seem to have a budget package except for new customers - it costs me over £50 month these days for basic tv, basic bb, and free evening/weekend calls - i can do that for half the price with bt, virgin & freeview - good riddance!

Great value, Service and help when it matters.

I have dismissed Telewest as broadband and phone supplier. If their services match their customer service department then I don't want to know.

I provide IT support for home users, often in the form of trouble shooting broadband. I have only ever visited one Telewest customer. Their support had resolved the problem within 10 minutes of me dialing them.

Compare that to the four hours that I have spent on the the phone to BT in one day alone.

In the event of a fault you don't have to try to convince someone to convince BT to come out and check the line manually or at the exchange.

Telewest Broadband are the only ISP that I would recommend.

I work for Telewest and agree with a lot of the comments made here but I need to point out a few things - the meg of broadband is also governed by the website you are visiting so if they only run on 2 meg that is the speed you you will receive. The only complaint I have is that often at peak periods there can be quite a queue on the phone help line.