Utility Warehouse Broadband www.utilitywarehouse.co.uk

Very unreliable broadband drops aleast once sometimes twice a day and night.If there is no improvement I will definitely be going back to my original broadband provider once my contract time is up.

I was with Now TV and the very basic broadband.

I joined UW, the broadband was the ultra and supposed to be much better and faster than my last basic one.

I had no issues with NowTv's broadband, never buffered or disconnected.

With UW it does it all the time.

It's expensive and if you want to buy out of the broadband contract it's £160!

Surely if they are not providing the service that is promised with the deal then you should be able to end it free as when I've looked for different providers I can get faster broadband for half of what they charge me.

The mobile deal they do is amazing though.

Sim only £18 unlimited data , free call and text.

Then if you want a 2nd sim that is £12 .

Constantly dropping signal. Saying insufficient bandwidth when trying to watch films. Paid for fibre and a faster more up to date router. Still the same old problems. Now stuck in a contract with internet this is completely and utterly useless. Might as well just flush the money down the toilet for all its worth. Avoid for internet at all costs.

The speed of the router is appoling and the internet is not as fast as it should meant to be. I changed my router and the speed is still slow and the connection keeps breaking

Since I have Signed to Utility Warehouse, the Broadand internet has been near enough useless. I never had any problems with Sky and wish I hadn't left them. Utility Warehouse staff try and help and I have been on the phone to technical support for a fair few times, and showed me how to change the channel on the router but this still does not help at peak times and it turns out they gave you a useless router when you first sign up, and you need to upgrade it for a better one for a further £50.00 at your own cost. They advised they would waive the fee for a new router but have still charged it to us in our new bill. Fibreoptic is not available in our area.

I'm on the fastest package they have yet I am still only getting 5mb download speed. My previous ISP I had a slower package but was consistently getting 38mb. I wish I could get out of this package and go elsewhere but in stuck in a contract. Customer services never answer emails and I don't fancy waiting on the phone for an hour to get through to someone, overall they are the worst company I have dealt with in a long time,

Customer services are very poor, the only good people I have spoken to are in the retention team especially Emmanuel these guys do help but they are limited to what they can do for you unfortunately, if the whole customer service team were like these guys the customer service would be second to none.

Overall if you want good consistent broadband you are best to look elsewhere I'm afraid

was on broadband with the utility warehouse but was getting slower and slower.

they said the fault was the router and sent out a new one (took two weeks)

still slow so they said i need to go on superfast broadband it would be 14.99 a month... so i did....still slow....left numerous emails with them.....sick as anything.. fed up.....how can i sell broadband when mine does not work!!!!!!!!!!!

In general the service works well and there are few problems. However sometimes the speed of Fibre Optic supply isn't quite what it needs to be to stream radio or movies and during the day there are frequent breaks in internet radio service.

Great company, lots of reasons to use, great value for money and fantastic customer service.

The LED lights are an added bonus :)

The staff was very helpful & friendly i just wish money the that was owned back to me should have been put into the bank details always used just because it's not pain anymore by direct debit i could not see that was a problem, I personally would set a direct debit up but my Husband decided to knock me for his half of the bill August 2015 hence stopped the direct debit, he would never get the chance to do that to me again on my such low income, if its possible to make a general call to tell him it's even cheaper paying by paying through direct debit it would be appreciated buy me MRS SAUNDERS, thank you for your time.