Virgin Media, www.virginmedia.com

HORRENDOUS !!! DO NOT USE VIRGIN MEDIA !!!

THE WORST Tv and internet company!!!

They Kept Over charging me, oweing me over £115 for over a year,

I phoned and emailed but they kept telling me they would sort it out but they never did, TERRIBLE internet faults,

TERRIBLE TV faults,

no one spoke good English,

kept saying someone will call me back but never did,

when I eventually cancelled I had the strongest Scottish accent person call me and when I asked him to slow down for me he slammed the phone down on me,

VERY UNPROFESSIONAL COMPANY, im glad there out of my life !!!

DO NOT SIGN UP WITH VIRGIN MEDIA !!!

The company of deception’s!

I am with Virgin company for 8 years and last year in November as usual I received an offer to upgrade my contracts for the same amount that I was paying already for my existing contracts. When I received the offer I needed to upgrade one account as for the other I had the remaining balance of £3.75 , so I payed £143 . Any way after this for the last 5 months they are still charging me and when I called them last month they told me that “ we’re not finding your payment of £143 “ so I did made a complaint. The lady told me that after investigation I will receive a call to tell me the results , until the that transaction will be cancelled . I was waiting the results of the investigation but no one reply to me . And this month I noticed that I have been changed again and I been fooled again. I called back on 29.03.2022 , the lady answer to my questions did found the transaction and apologises for the mistake and she told me that one of her managers will call me the same day to explain and do the refund of £130 that was taken from my account but she didn’t called me the same day she called me yesterday 31.03.2022. As I was aspecting good news… I was really disappointed at some point I become really angry as that manager was trying to tell me that the amount of money was for my other account which I paid £3.75 in December last year, so obviously I become angry as when I received the offer and spoke to other services customers advisers they all confirmed that for that contract it’s no balance left and for the other I have made the upgrade of £143 . Now this manager instead of refunding my money she was trying to tell me that I still have a balance remaining of £52 . If this company made mistakes and they lay to me, whose fault is it ? Is this company asking their employees to deceive people? Why should I and other customers pay for your employees mistakes? I been deceived and I want my money back. Stop laying and deceive your customers. Not to mention that mobile data and services are never working properly and we pay for the bad services as for broadband it same very bad service and you never receive what you are paying for . Very bad services and deceiving company not recommended at all … shame on Virgin Media UK

Basically I have been having lots of issues with my account, and i was supposed to have a phone call this morning to sort out the issues on my account , but the lady that promised to contact me, has not contacted me at all , I should of realized that virgin media would let me down as usual , I basically would not recommend them, basically I tried to leave them completely, but they have the monopoly in our area , so even though I now have tv with sky, I can not have broadband and phone with sky I have to stay with virgin media, so basically I am stuck with virgin media

Our 'friends and family' email address was closed with no warning. We're ex Virgin customers, but that's no excuse. What a major hassle to replace with another provider, and a week's worth of personal emails all disappeared into a black hole. And their online complaints procedure just links to a dead page.

Well just another person to say what everybody think. I have been leaving leaving in the UK for 24 years and Virgin Media is the worst provider in the all world. Richard Branson can go to space thanks to the money that they are robbing you every month and not providing the service that you pay for. If you do not want to loose your job or to loose day at work. DO NOT SIGN UP WITH THEM NEVER EVER. we are paying a very high price foo internet and about 3 month a year if no more our internet are not working and they will never help you fixing your problem neither give you any compensation. they need to keep this money to have the BOSS leaving on his beautiful private island and to fulfil his fantasy thanks to you while you are struggling to make ends meet and loosing days at work and getting pressure from your managers because you don't have internet and each time you ask them they say that it will take 30 days and when you call back 20 days later that it will take another 30 days. Now you know. Do not make the mistake to sign up with them. GO AWAY FAST FOM ANY OFFER THEY WILL GIVE YOU.

Absolutely terrible service! Ordered Internet. And instead of them doing their work, they just ask customers to go to every neighbour and collect private information, like mobile numbers, emails for them to contact neighbours if they agree them to do the work. That is ridiculous! Send letters to neighbours, send agent to talk to neighbours, maybe prepare some offers for them too! BS...

It is the worst service anyone can get in Horley. They promised a speed of 50MBPS, and when I complained that I don't get the right speed, they said the promised speed is with an ethernet cable only and not with WIFI. We do not promise any WIFI speed; it's a myth and doesn't trust virgin media promised WIFI speed. Only if you pay an extra 4-5 GBP will you get the promised speed. Otherwise, you can pay a fine and leave. Don't really get stuck in this rabbithole. 

Nothing on the website to schedule to leave or end the contract on line at the end of term without calling or in writing. Made multiple attempts to call them during the previous two weeks but their logistics are obviously insufficient to cope with the number of callers making waiting times long and inconvenient with my work commitments. When I eventually got to speak with someone, how difficult and awkward can we make it because I still decided to leave, "this is when we will end your rolling contract and you will be charged, you should have made the time to deal with it" even though their logistics and systems are poor for dealing with this easily. How is easy though to upgrade on line or by phone, somewhat convenient that. Oh and the COVID excuse for the logistics issues is wearing a bit thin in all quarters now after all big conglomerates you've had twelve months and lots of Government Grants to sort it.

Up your bills without any notice, there are no deals for existing customers, rude customer service staff and not very helpful, nuisance calls from call Centre, phone waiting time over an hour. customer service staff don't even know their own contract

I was sold on the VM sales pitch but now realise its just a load of bull. Being the only major cable provider they have a monopoly and their attitude is "take it or leave it."

The broadband reliability and bandwidth in RG5 is pathetic and appalling. I originally had vivid 50 before VM upgraded me to Vivid 100 but rarely got more than 20mbps and that's when it worked. Very temperamental and only worked when it felt like.

I've moved back to a copper wire provider last week on a basic fibre deal and have suffered no issues whatsoever and can stream movies uninterrupted for the first time in 12 months. I'm only getting up to 36mbps but connection is stable and adequate for my circumstances.

Trying to speak to VM customer service to cancel my contract is another saga and yet to be resolved. Virgin Media?? Virgin Mafia, more like..!!!