Wanadoo Broadband (Orange) www.wanadoo.co.uk

i have had my pc for nearly 7 years was with wanadoo which is now orange had a new rooter from them and things been going wrong since then didnt get much help from your helpline it cost me £12.00 from my mobile x a call from my land line and was told in the end to get in touch with someone who knows about computers to help me I am totally disatisfied as still have the problem

We have had Orange for about 3 years, previously Wanadoo. The connection has been good consistently. Their support is not good, didn't want to talk to me because I was using my own router and not theirs. They didn't fix the problem I had, but a friend fixed it very easily. At the end of the contract, I spoke to a very rude female to ask for a MAC code. I finally got the code and have switched to BT. I am now told my their call centre in India that I needed to give 30 days notice, so I have cancelled my direct debit and written to them asking them where it is printed that Ineed to give 30 days notice. I have had no reply.

I got the orange broadband with 8mg and the livebox. i did not like it at all the internet cut out and the internet speed got very very slow. i rang orange 8 times to get the speed fix and when it did get fixed it was good every thing was good for 2 weeks then the speed went slow again it went so slow i can not watch youtube video's or go on facebook. i rang them again to get it fixed but the people that answer the phone can not speak nomal english and there not help at all i was on the phone for over an hour and half the time i was on hold and also the person i was talking to did not know what he was doing. every time i ask him something he put me on hold. so dont get orange broadband i am going to get BT or O2 never orange again

thank you for reading

Have been with Wanadoo now Orange for about 6 years. Have no problems with connection. However, I use my own router and not their provided one. I don't rate their customer helpline at all, but haven't had to use it more than a couple of times. Checked my connection today, am getting 6.5 overall, so can't complain at that.

Previously it came under Wanadoo but since it has changed to Orange the service has gone from bad to worse. When a problem arose it took ages to sort out on a prime time telephone number. All in all from time the problem was reported to time it was resolved it cost me over £20 in phone calls. The technical desk have a tick box chart and if it does not follow on the lines they do not seem to know what to do. Speed of broadband connection was meant to be increased to 8mb but it is only just over 2mb. The last straw was last month when I tried to get a migration code to switch to another broadband operator who was offering a much better deal with a good back up service but Orange delayed and delayed and by the time I received it the offer had finished. Appalling.

Have been with Orange since they were Freeserve and Wannadoo. The Orange takeover seems to have destroyed the service offered. Staff who seem unfamiliar with their products and certainly do not want to help. Have spent many hours on the phone to them trying to sort out billing problems and connection problems.

It is very quick! Plus its cheap and excellent signal i would definitely recommend this item! It is very quick! plus its cheap and excellent signal I would definitely recommend this item! Well recommend Wanadoo Broadband.

I was paying £14.99 for a Wannadoo service until Orange took over in June 2006. As an existing Orange customer I was apparently eligible to free broadband under my 18 month mobile contract. I signed up to this and cancelled my DD to Wannadoo.

Last week, I was very shocked to discover that Orange have been charging me £17.99 a month since this time with in my opinion no authorisation. Last week, I asked orange for a full refund which they have declined on the grounds I did not sign up to the free contract even though their own terms and conditions show I was eligible as far as I am aware.

I do not recommend Wanadoo Broadband.

I went from 2MB orange broadband to 8MB and I think it is alright, My PS3 works fine on it and so does my laptop. The problem is I can only get 6MB of the 8MB I am paying for and when I do a speed test sometimes I hit the 8MB margin but sometimes I hit the 1.5MB margin does that mean they aren't givin me all the speed I am payin for all the time? They have told me off once because I downloaded over 69GB of stuff. The Orange wireless box is poor in my opinion with its 2 ethernet ports, poor wireless signal and it is massive.

I have had nothing but a nightmare since Orange took over Wanadoo! All day now I have been on the phone! My internet hasn't been working properly for a good few months now! Thinking that maybe it was the amount of people trying to access the internet the same time as me I thought nothing of it! My internet keeps cutting off then connecting for about 40seconds then disconnects again! I argued my point that I haven't used to internet properly like any other person and think it is completely wrong that they still charge me!

The day I made a complaint they took £15 out of my bank, when I told them my internet isn't working! They then said if I want an MAC Code I must pay £50 to cancel when I have been a member of Wanadoo/Orange for over 3 years! Does anyone actually know when Orange baught Wanadoo and if anyone is having the same problems as me? They sent me a new wireless router which was before Livebox but now is a Siemens router and the same problem is occurring! They said they would refund me £4 for the internet I haven't used.

I think they should just stick to mobiles! I have an Orange mobile and never have I had a problem with the connection.