Dual Energy - www.dual-energy.co.uk

One star "Trerrible" doesn't come close.

Come on Dual!

Took over an empty building at the end of February 2020 and gave the meter readings to Dual-Energy, no power has been used as the building has remained empty pending a new tenant at some point to go in. Despite having to send in emails on a regular basis with photos of the meters, having made numerous calls to Dual-Energy they just ignored the meter readings that I sent and made up their own with ridiculous bills being sent out. It should be simple, meter reading at the beginning is the same as August 2020 therefore no electricity used and only charge should be for the standing charge. I am still waiting for a final account as I have now switched to British Gas. It seems that no one is in charge or cares. DO NOT USE THEM. My only course of action now is to go to the regulator.

I contracted to Dual Energy in November to supply electricity to a public house and hotel. Although their bills show three readings (Day, Evenings, Night), the meter does not show the third reading. Consequently, none of my meter readings have been accepted, even for the two readings that I can obtain. Therefore all of the bills are based on invented readings, all of which are much higher than the real readings. Despite repeatedly asking, no-one from Dual Energy has either advised me on how to obtain the third reading myself, or arranged for a meter reader to visit the property.

I have now been a customer of Dual Energy for 6 months, during which time no effort has been made to solve this problem, nor I have I received a single bill based on correct readings. This matter has now passed beyond poor customer service and into the realm of straightforward negligence. I therefore intend to make a complaint to Ofgem.

BEWARE ! EXTORTION ! GANGSTERS ! BULLIES

BEWARE ! TOTALY AVOID THIS COMPANY !!!!! CUSTOMER SERVICE RELATIONS IS ZERO. THEY HAVE TRIED TO EXTORT £8900 FROM ME AFTER SWITCHING SUPPLY OFF ! I HAD NO BILL FROM THEM ALTHOUGH REQUESTING ONE 10+ TIMES ! INSTEAD THEY JUST GAINED ENTRY TO MY COMMERCIAL PREMISES WHEN I WASNT THERE AND CUT OFF SUPPLY THEN VERBALLY INSISTED I PAY A PLUCKED FROM MID-AIR FIGURE OF £8900 OR SUPPLY WOULD NOT BE RE-INSTATED. ABSOLUTELY DISGUSTING OUTFIT FOR PROVIDING A SERVICE TO THE PUBLIC.

If could score lower would this lot don’t listen

Will cut off supply while discussing

There random prices

Just avoid. Do not use

Avoid do not use

In any other industry the owners would be doing time

Just please do not use unless you have bottom less pit of money and no sense

Avoid at all cost

Very dishonest company.

They keep on increasing my direct debit.

They increase my rates in February.

And it's gone up so much I did not realise it until my first few invoices.

Do not sign up to this company...

I have been in business for the last 30 years never experienced a dishonest company like this.

Dual Energy's broker did a contract with me for fixed monthly price. We agreed. He took my bank details. But when I received my 1st bank statement I was shocked I was charged more than twice the amount I agreed to pay. I took up complaint with them and they started charging me the agreed contract price. But within months they again started to take out 3/4 times more than what they had agreed to charge me. I had provided them our annual consumption given to us by our previous provider. I took up complaint again but nothing came out of it other than they were charging me in accordance with my consumption. Our consumption had gone down rather than going up. I have to go to County Court to get me refund now for the extra money they charged me.

I see a few other reviewers who have had the same problem with Dual.

We are a charity which signed up for a 12m fixed rate. As part of sign up, I estimated our usage, though I was guessing as this was a new premises. There was no mention that the deal was dependent on a certain minimum volume.

Part way through the contract, they informed me that we are being moved to a much more expensive low-usage tariff, as we are using less than I said. They assure me that the rate is still competitive, which is a barefaced lie. I looked around and every other company is far cheaper (despite our low volumes of usage).

I phoned to query the legal basis for them to do this and they referred to T&Cs that they introduced several months after our contract started. I pointed out that the contract I agreed with them had no wording about minimum volumes. They confidently asserted that it is the current terms that are relevant. I told them that, legally, they are wrong. They continued to raise other false arguments.

Although I am confident that I could have enforced the 12 month fixed rate, I decided that I don't want to do business with such a dishonourable company, so it wasn't worth the effort of arguing any further. As they were offering penalty-free exit from the contract that they were refusing to honour, I took it. I got a cheaper rate, as well.

You should be ashamed of yourselves, Dual Energy!

They wanted to change my meter to smart meter, I gave them an appointment early in the morning however 3 days before the appointment i rang their customer service to cancel it due to unforeseen circumstances. The meter change was rescheduled for another day but this time they failed to keep the appointment.I got the bill and noticed they charged me £125 for the failed appointments. I have filled a complaint but they have not responded

Do not sign up to this company. Even when you are in credit, they wanted me to pay ANOTHER £200 PER MONTH. 60% over my useage. They say to build up even more credit than i have because £175 is not enough. We are a small business on a tight margin and every penny counts. I will give them three months then i will have to decide to pull the plug and then they will get nothing.

YOU HAVE BEEN WARNED. I REPEAT, DO NOT SIGN WITH THIS COMPANY OR YOU WILL REGRET IT LIKE ME.

I think that 10 - 15% would be acceptable but NOT 60% PLUS.