EDF Energy Electricity

EDF do not solve the problems that have arisen, just imitating care and help.

If you value your mental health and your time, then EDF COMPANY is not for you.​

Your letters and arguments are ignored, it is difficult to get through on the phone and often the connection is cut off, the complete confusion you are led in a closed circle over and over again is only an imitation of helping customers.

I have been a customer of the EDF​ company for many years, and always pay all bills on time.

In September 2022 I paid a bill of £261.61.​

But in October 2022 I received a huge bill for electricity for £3,486,62

I have repeatedly asked EDF to send an engineer to inspect my meter for malfunctioning,​ After a long negotiation EDF set me an appointment for 18 January 2023

When the electrician arrived, he informed me that he had arrived to install the smart meter. Although I have always told EDF that I will not change or install anything until we have checked whether my meter works properly or not.

I​ explained the problem to the electrician. He inspected the meter, and noted that my meter is spinning very quickly,​ although at that time the heating and other electrical appliances did not work. He also said he understood the problem and that he would report it all, but to close the issue. Another appointment needs to be made and another duplicate meter installed to make sure the old one is correct. I was very pleased, hoping that this would now be resolved more quickly.

On 17th July 2023 EDF responded that they would not be able to send an engineer until the debt was settled.​

Whats going on?

I live in one bedroom flat, according to the readings of my electric meter over the past two months, my consumption has increased by more than three times. while I do not use heating, and try to be very economical, i have all the lighting economical on LED

EDF has been refusing to send an engineer to check the servesability of its equipment for more than 8 months. And at the same time, through letters and calls, EDF are stubbornly trying to send me an engineer to install a smart meter, like its a panacea for all the problems, although we can observe that​

with smart meter, consumers also have a lot of problems.​

EDF Its like a one-way road, no dialogue, just EDF interest, more than a year of telephone conversations and letters nothing has changed EDF is a large company with huge trained staff sharpened only for profit, and lonely consumers simply lack the strength and resources to defend​ their rights, and in the end, a lot of people do not want to be in this stress simply give up, and EDF becomes enriched withdrawing funds from people who trusted them, believing that this is a large and promising company with a huge financial turnover. Although not everything is so promising here. In 2022, the debt of the French company EDF grew to 64.5 billion euros, and here we also need to think about whether we made the right choice for the company EDF

If you value your mental health and your time, then EDF COMPANY is not for you. 

Your letters and arguments are ignored, it is difficult to get through on the phone and often the connection is cut off, the complete confusion you are led in a closed circle over and over again is only an imitation of helping customers.

I have been a customer of the EDF​ company for many years, and always pay all bills on time.

In September 2022 I paid a bill of £261.61. 

But in October 2022 I received a huge bill for electricity for £3,486,62

I have repeatedly asked EDF to send an engineer to inspect my meter for malfunctioning,  After a long negotiation EDF set me an appointment for 18 January 2023

When the electrician arrived, he informed me that he had arrived to install the smart meter. Although I have always told EDF that I will not change or install anything until we have checked whether my meter works properly or not.

I  explained the problem to the electrician. He inspected the meter, and noted that my meter is spinning very quickly, although at that time the heating and other electrical appliances did not work. He also said he understood the problem and that he would report it all, but to close the issue. Another appointment needs to be made and another duplicate meter installed to make sure the old one is correct. I was very pleased, hoping that this would now be resolved more quickly.

On 17th July 2023 EDF responded that they would not be able to send an engineer until the debt was settled. 

Whats going on?

I live in one bedroom flat, according to the readings of my electric meter over the past two months, my consumption has increased by more than three times. while I do not use heating, and try to be very economical, i have all the lighting economical on LED

EDF has been refusing to send an engineer to check the servesability of its equipment for more than 8 months. And at the same time, through letters and calls, EDF are stubbornly trying to send me an engineer to install a smart meter, like its a panacea for all the problems, although we can observe that 

with smart meter, consumers also have a lot of problems. 

EDF Its like a one-way road, no dialogue, just EDF interest, more than a year of telephone conversations and letters nothing has changed EDF is a large company with huge trained staff sharpened only for profit, and lonely consumers simply lack the strength and resources to defend their rights, and in the end, a lot of people do not want to be in this stress simply give up, and EDF becomes enriched withdrawing funds from people who trusted them, believing that this is a large and promising company with a huge financial turnover. Although not everything is so promising here. In 2022, the debt of the French company EDF grew to 64.5 billion euros, and here we also need to think about whether we made the right choice for the company EDF

Even those thier prices may be lower than other overall you will pay for it.

Look at your bills with a microscope. They put you on high tariff without your knowledge, price you late charges when you are waiting for the correct bill for them. They made mistake with the name of my account. It took me 3 weeks to change it. All my time wasting speaking to donuts. I had to file a complaint to get attention.

They don't train (or most likely pay) their staff well so people at call centers don't care.

I hope this company goes bust - They don't deserve to have the responsibility of giving us energy.

I have been complaining to EDF since February this year over a number of occasions where by I had received over billing, estimated bills after providing readings, refused refunds and been given incompetent customer service time after time. I left EDF in July and am still waiting for my account credit back after my final bill dispute ended in August. EDF are by far the worst energy company I have had to deal with since owning my first house in 2007. It has upset me that much that I’m thinking of taking all my evidence to the energy ombudsman with no resolution after all this time. Absolutely disgusting, stay away.

I start rent house from 6 April (reading mater electricity was 3201) and until 21 April( was exactly the same, what I know from new supplier) . One think that I didn’t live there from 6 April because I had contract on another house and I lived there to the and of contract(24April).They send me bill in which one I used 125kWh( reading mater was 3348 on the bill). I called them to explain that from the first day when I got a bill, a lot of stress and conversation and nothing. The new supplier contact with them and no any answer as well. They want just take money for nothing. I am not recommended. I will see with them in court.

This company sends bills based on completely guessed numbers. Is impossible to make direct contact with them. There telephone system keeps you holding for 2 hours, their automated customer care system simply does not work, their texting facilities also fails. Yet their computerised. Billing system continues to spurt out totally incorrect demands. You cannot contact the by email to sort things out.

If you do eventually get through, you will be connected to an off shore call centre, who quite simply do not have a clue, so you are back to square one.

It's quite obvious that this company relies on customer inertia, that is to say customers attempts to rectify bills are faced with contact and communication obstacles so much so that they give up trying and simply pay their bills.

I have a bill of 109.73, which should be 37 pounds. I have tried everything to get this sorted out but am getting no where. 

May 2021. Having wasted a lot of my time on trying to get satisfaction from EDF, I intend to be as brief as possible here.

They give you a 'Smart Meter'. It doesn't work. They give you a bill in July 2020 showing that the gas meter is stuck at ###. You phone and tell them it isn't working. They say they understand the situation perfectly and apologise. They say they are struggling due to Covid but will fix it and there's no need for you to do anything else. They send you a letter saying they're experiencing difficulties reading your meter (wow!!): please send readings. You do that. All it shows is that the gas meter is still stuck at ###. You check the meter and it is indeed stuck at ###. They reduce your Direct Debit as if you're not using any gas. A good recipe for further chaos. The next bill the exact same things happen again! The next bill the exact same things happen again!! You get fed up and raise a complaint. The meter starts working again. They contact you saying that they have dealt fully with your complaint and ask for you to close it. You say to yourself, "That's a bit premature." You wish to find out how they are going to deal with your gas usage since the meter stuck at 520. You also want to know what the Direct Debit amount should be since you haven't paid for gas since July 2020. You try phoning. Impossible. You send them a text (as invited) on +447481338540. You wait with baited breath. Do you have any confidence in EDF? NONE. Do you wait for the next instalment of chaos? YES.

Charged extra fees unnecessarily, bills sent at random times, bad customer service rude and hangs up the call.

On January of this year i had a Smart meter installed,this was supposed to be a PAYG meter,but instead,a smart credit meter was installed,their mistake,i asked if it was ok to pay my bills online and put money into the online account to pay my bills,they said fine.

now,they estimated my first bill,which was a couple of months,because of "teething issues" their end collecting the readings,so i called and asked them,as this is an estimate,for my peace of mind,that i am not going to suddenly get a higher bill sometime later in the future,i was assured,no that would not be the case. so,fast forward to now,since the install in January i have had plenty of problems with EDF,having to constantly chase them up because the bills have not been generated on time,when they should be each month,or because they have not been getting a signal from the Smart meter,you would have thought they wouls survey areas first,but i guess they are trying to push out smart meters,but still all along the bills that i have got,i have paid on time.two months ago i did not get my bill,expected on 13th as usual,so yet again i contacted them,and eventually they told me that the meter that was installed,was not commissioned,even though i have previously been told it had been,and their details were wrong,so now,what they have done,is wrote off many of my previous bills,and also conveniently removed them online so that i can not view them,and decided to re tally it all up from January,and instead of me having a bill of around £150 as expected for the two months,i now have a bill of £369 because they lied to me about my meter being commissioned and estimated bills not being re calculated because they could not get a reading,costing me more. i am housebound with mental health issues and this is causing me a lot of distress knowing that i have to all of a sudden find an extra £200 or more because of THEIR mistakes and handling of my bills.if you do not want to be put in this situation,i would suggest you avoid EDF like the plague.

No one seems to know what there doing very casual about leaving customers with defrosting fridge and no electric for the whole day. i wouldn't recommend to an enemy either, Poor customer service, lack important details when instructing how to top up. They also gave me incorrect information on where to obtain a key then sent me on a wild goose-chase after consulting their computer records that bares no resemblance to the real world. I found them to be unprofessional inconsiderate and there is no accountability for their mistakes and certainly no consequences for their mistakes.