First Utility Energy Supplier www.first-utility.com

These sharks entice you into a £19 pcm broadband deal then after 2 weeks they slow your download speed to 1.3mbps to entice you into paying more.....they hide behind a no contact policy too; probably the worst broadband supplier on the planet.

The worst customer service I have ever experienced. Completely incompetent and don’t have any communication between departments. They persuaded us out of money and sent debt collecting letters regardless of whether we paid them.

We were persuaded out of over £500 and were told every time we called that the notes from the previous call hadn’t been saved. When setting up a direct debit to pay off the outstanding balance (regardless of whether we should or shouldn’t have paid it) that wasn’t on the account either so debt collecting letters were sent. No matter how many times we called it was never saved or communicated. They are in a nutshell an absolute joke.

DO NOT USE THEM!!!

Do not go with First Utility. Their customer service is beyond awful.

They bully and harrass you into installing a Smart Meter with constant marketing. I got fed up of all their pestering so booked appointments three times with their installation partner Siemens. Three times now Siemens haven't turned up. They don't let you know either.

You have to wait 30 minutes on the phone to installation partner Siemens to speak to anyone, and then their staff don't know what they are doing and are extremely unprofessional.

If you enjoy spending your life on call waiting systems listening to dire music this First Utility is the company for you. Otherwise go with someone with more value for their customers.

Having held a surplus of over £200 on my a/c for a year-yes my fault-trying to get a refund is impossible.

First told to allow 10 working days-not sure why in this day & age for a BACS payment

Chased on the 11th day- guess what- because it wasn't processed correctly and with special fast treatment I only have to wait another 7 working days.

I know they have to pay for their corporate hospitality sponsorship somehow-but taking interest free credit from their customers is a bit rich.

How about cheaper tariffs-instead of saving them for the smart meter mugs??

I didn't chose this company i inherited it when I moved into a new flat. I was soon bombarded with lots of impersonal and confusing letters. I tried to phone the company but after going through an IVR for 5 minutes I was bluntly told to phone back during opening hours - although the automated message didn't say what they were. The online services were useless so I made the wise decision to change energy supplier. I was still bombarded with nonesense from First Utility so I called them. Spoke to an obnoxious unhelpful person who spoke like a robot. Problems still ongoing. Words of advice - don't choose this company and change if you're with them.

I was with this utility provider for several years before moving to a cheaper deal. Never had a problem -in fact I wasn't updating my meter readings as you agree to at the start of the contract. My misdemeanor. The surplus due to me was paid quickly-only a few days after leaving them. A problem with a warm homes payment -phoned yesterday -payment in the post today! You can't do better than that. I suspect I will be returning to them in July from EON. Well done!

At start was pleased with company however with constant reminders to check prices I was checking these when I received a call from the company. This was to set up a new fixed term contract. I had the on line price which was much better than the rates that they are offering. After an exchange in the office they offered to match the on line price but then advised that there systems stopped them but I could go on line myself and get the price.

However I found a better price with another service provider.

I then had issues receiving a refund. During my first call , a month after the new company took over providing gas and electric., I was advised that the refund could take 8 weeks as this was dependant when final readings were provided by the new service provider. Today, 8 weeks later, I checked and found that the account was closed on the 14th November and a significant refund due. This has now being processed , after contacting company again, and the money should be in my account within the next 2 weeks

its been 6 months, all I want is a switch from pre pay to direct debit, I am a new tenant with excellent credit so should be a simple process resolved in a couple of days. During these 6 months I have had credit taken from me to cover the previous tenants debt leaving me unable to feed and wash my children. when told they cant make me pay another persons debt I was laughed at and told good luck getting a direct debit plan in that house. After explaining what they are trying is illegal and very bad for business should I take it further I got my credit back yet no apology. I have been told I can now switch and all it will take is a press of a button. I can only assume they have spent the last 6 months looking for this button as I am no better off. calls not answered emails ignored

I left first utility in 2013. I am still get harassed at least once a year regarding a final bill which was paid in 2013. I have repeatedly called over the years and been promised the amount has been removed, and my account finally rectified and properly closed. Until the next year when the same happens again. They actually owe me £4, rather than the $80 odd they are saying I owe. Threating me with legal action, bad credit ratings, etc.

Do not sign with first utility, absolutely the worst supplier I've ever used.

We chose First utility when we moved in to a new home and the process was quick and easy. Now we have a mobile app to submit our readings, so the bills always come accurate. Whenever I wasn't sure about them, the customer service always explained everything. Their prices are lower than the big 6' and the app makes things easier. I would definitely recommend.