Southern Electric

When I was using my old provider my bills was coming high so I asked SSE to help me to change my meter and they promised me they will change my faulty meter but swtcih to SSE so I changed to SSE and believe me for three month no engineer came to replace my faulty meter so I said let me change SSE but they warned me if I change my provider now which is SSE I will get penalty’s. They cheated me. Don’t trust SSE. And please don’t trust All supervisor specially Joy tario she promised me and then never replied my email neither called me when she came to know the meter will not change. Shame to SSE

After 20 years I moved away from SSE. To a cheaper tariff. Then the calls start and the hassling and you realise what a peaceful and no hassle company SSE had been.

I will try to move back to SSE now, maybe not as cheap, but feels better.

This is a good , solid company that deals with queries and problems efficiently. Their staff seem to be intelligent and listen to their customers. My only criticism is that they sometimes estimate bills when you could easily read the meter yourself.

We had a small problem while having our meter changed which resulted in a short circuit, after discussing the issue with sse a very helpful lady sorted everything out with ease she was the most helpful lady we could have wished to speak to we thank you very much for your help and concern in this matter thank you once again 

WE HAD STORM DAMAGE TO ARE VERY REMOTE AERA NO ELECTRIC AFTER REPORTING ARE PROBLEM TO SSE THEY WERE WONDERFUL INFORMED AND KEPT INTOUCH ALL THE WAY THROUGH THE REPAIR. THE STAFF WERE VERY CARING , POLITE SIMPLY THE BEST SERVICE YOU CAN GET. TOP PROVIDER......MANY THANKS SSE.......

SSE Consistent Failings!

When is an on-line facility not an on-line facility? When its with SSE!

SSE ‘Give a metre reading’ You can’t use for weeks at least twice yearly!

Failure to even give a Credit amount on the account!

What is the point of an -online facility that simply fails you regularly?

Then having to run the gauntlet of indifferent and insincere staff that are unhelpful and patronising.

Often finding mysteriously one’s credit missing for no apparent reason is the SSE way!

With SSE Senior staff refusing to address these regular problems and giving no reason why one can’t even use their on-line Metre reading etc facilities!

Changing accounts without knowledge or consent of the customer!

When will a regulatory authority actually stand up and take SSE on and Force them to put right the many Wrongs with in its industry!?

Just switch over to SSE for utilities so have been tex via SSE for reading before switch over only to find that the tex i replied to are charge at premium rates

Be aware .

Also trying to get through to customer service any time of the day is a joke ,

Understanding and helpful

Gerry from the Customer Services Team was brilliant

Gerry from the Customer Services Team was brilliant

Gerry from the Customer Services Team was brilliant

Gerry from the Customer Services Team was brilliant

Gerry from the Customer Services Team was brilliant

Gerry from the Customer Services Team was brilliant

Gerry from the Customer Services Team was brilliant

Gerry from the Customer Services Team was brilliant

I am not even a customer of this ragbag company and have never been. They mistakenly took £210 from my bank account and after it took me a whole day to track them down and get them to accept thsieer mistake they wanted to offer me just £10 compensation a goodwil payment they called it.

I won't repeat what I told them but I wanted an amount equal to the money they took from my account plus £150 for loss of earnings. They had the temerity to ask me for evidence of my loss of earning.

They made the mistake of thinking there was a contract in place

THEY ARE INCOMPETENT AND ARROGANT IDIOTS

One star because nil star is not possible

TERRIBLE, NO WORSE THAN TERRIBLE

Having paid Southern electric monthly for my gas for the last 7 years, I was shocked to discover I had a bill for £1800 outstanding when I moved house. Closer inspection of bills showed that, according to the meter, my gas consumption had increased by 5 times over the last year - physically impossible you would think. Maybe a faulty meter? No - they will not check it as we do not live there any more. Do the new owners use Southern Electric? Yes. Will they contact them? No. I now need to contact our buyers to ensure that they are not ripped off like we have been.