Spark Energy Gas & Electricity www.sparkenergy.co.uk

Wouldn't recommend to my worst enemy never mind to a friend. Endless billing issues which they don't seem interested in sorting out. Don't reply to complaints or return phone calls. Send your account to a collections agency without issuing a bill or requesting payment first. God help you if you have any issues as Spark Energy won't.

This energy company works very closely with estate agent Gibbs Gillespie and will hit you with extortionate charges as the agent receives commission. I received a bill after 6 months of leaving them and they cannot give me the reason why the charges are so high. They will threaten you with solicitors etc and will make you pay. There customer service sucks. Please be careful with this. I will never recommend this company to anyone. One of the worst energy company you can deal with. Surprised they are still in business.

Absolute terrible and I am surprised that ofgem are still allowing them to continue.

I have had a frankly terrible experience with Spark Energy ever since we joined them.

Their customer service is non-existent. Complaints are never addressed, emails are never answered and call-backs are never honoured. It is very, very poor and frankly disrespectful to simply ignore queries raised by paying customers giving up their free time to try to resolve their issues in this way. There is absolutely no excuse for it, particularly given the number of times they have vowed to rectify it by promising to get back to me and then not doing so.

In addition, customer service staff are often rude and do not know the answers to the most basic questions.

The company went into administration in November, creating new accounts and leaving the old ones to be dealt with by debt collectors, all without notifying any of its customers. Following this Spark increased our direct debit to a more expensive rate without notifying us beforehand. This has been an absolute nightmare to rectify and remains unchanged.

We are frequently over-charged for our energy usage due to inaccurate meter readings on their system which are simply not altered despite their recurrent promises.

They are an incredibly disorganised business and I would absolutely not recommend them. I was not in the slightest bit surprised to find out that Spark Energy were ranked the second-worst energy supplier in the 2019 Which? Survey.

We have now switched to another energy company, and fully expect to have to involve the ombudsman in order to resolve the current dispute regarding over-payment.

Never in my life have I felt so mistreated by a company. Absolutely avoid at all costs.

I bought a property who had Spark Energy as the supplier.I gave them my opening readings and then set about arranging to transfer to another supplier. I read the meters again one month later and checked on my account to find that the readings recorded were incorrect and were actually higher than those on that day, 1 month later.I was told it was because they were estimated but I had sent through photographs of the actual meter and also spoke to a staff member.I was cut off several times and couldnt get any response.

The same thing also happened to a friend of mine, who's readings were estimated despite phone calls and emails advising that they were higher than the opening reading when he moved in. plus photos being sent and several phone calls. They were estimating his monthly bill for a 3 bed house to be £300.

I would never ever recommend this company. they are still holding on to my credit balances for both my accounts and I have not had any final bills since moving supplier.

Shambolic company that should be stripped of a licence to operate in UK and should be further fined by the government for abusing customers and not respecting basic consumer rights. For a year now I cannot get the legitimate correct bill from Spark Energy. On several documented occasions he company has attempted to extort money from me, over-charging me and including fake meter readings in issued bills, changing electricity rate randomly without my agreement. In spite of Energy Ombudsman ruling supporting my claims and demanding from Spark Energy to revise the bills and issue a correct final bill for the whole year of 2017, the company still issued incorrect bill with wrong meter readings, with higher charge than agreed and than requested by Energy Ombudsman. Staff at customer service and customer relations team are incompetent and have demonstrated that on several occasions (including but not limited to, by lack of knowledge of consumer rights). My advice is avoid and double check all your bills and meter readings included in your bills. In my case Spark Energy demonstrated on several occasions that their business model is based on attempts to extort money and other illegal practices and not on providing a fair service. I documented already few examples where the company attempted to extort money from me by providing illegitimate bills and harassed me to pay those with everyday text messages and automated calls.

Awful company, unsuspecting tenants are offered an attractive introductory rate which swiftly rises leaving them in debt, larger payments are then taken from their accounts by direct debit with no warning. Once in debt, customers are unable to leave and are harassed by debt collectors. Their app and website don’t always accept meter readings which gives Spark another method of extracting money by issuing an estimated bill because they didn’t get the readings. Customer service is appallingly poor, wait times of over an hour to get through by phone, ring back service doesn’t ring back, long wait times on live chat. They “lose” important letters and manufacture accounts, their staff for the most part are rude and inefficient.

They are causing misery for countless numbers of current and past customers, they seriously need to be investigated and hopefully shut down.

We are multiple landlords (50+ properties). Dealing with utility companies is never easy, and sadly we waste lots of time doing just that at the end of tenancies. Spark Energy however are in a league of their own when it comes to incompetence! Multiple email threads, facebook messenger threads, and HOURS wasted on the phone with this bunch over a period of many weeks, in the end has the same result, they just don't reply! All we ever get is a barrage of emails/texts/phonecalls from their debt collection companies, even tho we pay IMMEDIATELY upon receipt of CORRECT bills! We have now requested that our tenants NEVER switch to Spark Energy under any circumstances, and we'd offer the same advice to you! N.B Would have given zero stars if possible!

Moved in my new flat in September last year, have tried to contact Spark countless times ever since to get the correct bill and clear the balance. I provided them all meter readings and proof of my move in date. The responses from their customer service are all robotic and they never got anything sorted!

It's been 7 months now and I still have no correct bill. Spark kept sending me wrong bills from date prior to me moving in, including late payment charge, admin fees?! Contacted them again and again via email, chat, phone, etc. but never get it sorted! FYI phone calls took me 2+ hours to stay on the queue and dropped in the end! They also had a "calling back" option, but you guess it right, not a single call back whatsoever!

I couldn't change the supplier either since Spark refused it because of unclear balance. Spark also transferred the case to a debt agency who threatened to cut out electricity and charge me debt collection fee, reconnecting charges?!

Hey Spark, I've never wanted to be a Spark customer and never will! Believe me, you will never want to deal with Spark in your life!!!

Terrible experience with this company - would not recommend. They have taken over £1200 from me in 6 months, over £900 of this in the past 2 months. My bills and online account have two different tariffs and they almost doubled my direct debit without any advance notification nor have I received a clear explanation for this. Have tried to switch provider and Spark have blocked this twice. Poor customer service and will never use again.

I moved to a rented property in which the previous tenant racked up £3500 worth of bills with Spark. Because Spark only send quarterly statements it wasn't until three months after moving in that I got all the information and the absurd estimates. They keep texting me for money, keep putting up my DD without permission and every time I call to complain they smooth it over with the same speech - oh we don't want you to pay for the previous tenant but we do rely on estimates. I live alone, in a studio, I work all day - I must be providing electricity to the ENTIRE 20 floor building to justify these estimates. Started giving my readings every month and was told that because I give them in the middle of the month and not at the end - they can't calculate daily usage. A kid with a calculator can do it but not Spark. NEVER use them, run away from every letting agent that says you have to have Spark, burn every Spark sales leaflet you get. AWFUL service and insane calculations (or lack thereof).