Utilitywise www.utilitywise.com

Utilitywise www.utilitywise.com

User reviews
2.1

Customer Service

2.8

Quality of website

4.5

Value For Money

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Utilitywise www.utilitywise.com

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Utilitywise www.utilitywise.com
4.52 1,128 user reviews
564%
431%
31%
20%
14%
2.1

Customer Service

2.8

Quality of website

4.5

Value For Money

User Reviews

andrzejsporn
1

Value For Money

Waste Money And Time!

I used utilitywise to secure best deal for my business bills. I spent hours on the phone providing all the details they needed for a swap of suppliers in May.

The swap was meant to take around 6 weeks.

After number of emails that I sent chasing it up it turned out they lack competence to do what they claim they do.

The replies to my emails usually started-'' Sorry I was out of office.... I will chase it up...

At the end I realised they are not capable of doing their job and I asked for all the changes to be cancelled.

That was at the end of September- over 12 weeks after I agreed to terms and conditions from the new supplier.

It turned out that they never contacted my current supplier to arrange for the changes....

I can imagine I lost a few hundred pounds as I was on standard-most expensive tariff for the whole duration of this joke!

Waste of 4 months, hours on the phone and a lot of money!!!

1
EGroup

Contact me on 01670704695 if you would like me to help you reclaim any commissions the broker made from your contract.

22flikka33
1

Value For Money

Water Supply

utility wise convinced me everflow was cheaper for my water supply, I am now apparantley tied into a 3 year contract and have to pay up front estimated bills for my water which works out a lot more expensive,never using them again it is going to be a very expensive mistake

Guest

Typo Error!!

I agreed a rate for electricity and signed Contract Acceptance documents. Now bills arrive and rate is higher than agreed.

Contacted Utility Wise and the reason was due to a typo! Twice !!! And there is nothing they will do to rectify THEIR TYPO.

Beware!!

1
EGroup

Contact me on 01670704695 if you would like me to help you reclaim any commissions the broker made from your contract.

Hyndland
1

Value For Money

Businesses Beware

I was contacted by this company,by cold calling,claiming to reduce my electricity costs and they introduced me to Corona Energy who have tied me into a contract until 2020.My electric costs have now doubled and Corona threatened me with court action if I switched providers.Utilitywise we're absolutely no help.

1
EGroup

Contact me on 01670704695 if you would like me to help you reclaim any commissions the broker made from your contract.

Hll100
1

Value For Money

Rip Off Merchants

Completely mis-sold a horrendous rate and tarrif to a business via telephone, refused to help, only provided half a telephone conversation ! Terrible service! We're not finished!

2
EGroup

Contact me on 01670704695 if you would like me to help you reclaim any commissions the broker made from your contract.

jason-k

so many awful reviews for this company im a energy consultant if theres anything i can help with or any questions you have just reply and il see if i can answer them and help you out ( i dont work for them )

Guest

Fail To Abide By Tps

Cold called us even though we are registered with the Telephone Preference Service.

Dominik1122
1

Value For Money

Pressure Selling

Keep calling although we keep telling them we are not interested! Stay away from them!

PaulaWill
1

Value For Money

Mis -- Selling

Guilty of gross Mis - Selling and dishonest to the core. Avoid completely. Ring around to the main supplers to get the best deals. This is a small company making loads of money? How? By ripping small businesses off who are the most fragile and needy and it's common knowledge in the Energy sector. If it's too late and you have already signed up and they have Mis - Sold to you - Gas, Electric and soon to be Water contracts contact the Trading standards , the suppliers they have put you on or take legal action. Utility wise needs closing down. Write your experience on Trust Pilot and other review sites....

If in any doubt Utility wise is ranked 1138 out of 1232 in the category For Companies on Trust Pilot and I would take positive reviews on here with a bucket of salt as apparently they get the staff to write Positive reviews on many review sites according to ex staff.

8
EGroup

Contact me on 01670704695 if you would like me to help you reclaim any commissions the broker made from your contract.

jason-k

sorry to hear that paula im a eneregy consulant if you would like to talk about anything im more then happy to contact you or vice versa and il help where possible for you ( i dont work for utility wise)

Utilitywisecustomercare

Hi, we apologise for your experience with us and we would look to talk with you further to discuss the issues. If you could contact our customer service team and one of our agents will look into this further.

twinset

Let's just say I'm on your side!

twinset

Let's just say I'm on your side!

Dabull
1

Value For Money

Pure Ignorant And Useless

How this company has not been closed down for their lying scheming ways is beyond me, Promise everything and give you nothing but hassle poor service and then stop answering e-mails when things go pear shape. I'm stuck in a 5 year contract that is way more than i was paying previous

2
EGroup

Contact me on 01670704695 if you would like me to help you reclaim any commissions the broker made from your contract.

Utilitywisecustomercare

Hello, many thanks for your review, i would however like to get our team to investigate this for you. If you wouldnt mind contacting our customer care team.

dnoble999
1

Value For Money

Useless

After being pressured into buying a "cheaper" energy tariff, they basically don't want to know! we have been having a lot of problems with our supplier over the last year and a half, resulting in our bills being SERIOUSLY over estimated, no-one at Utilitywise gives a monkeys! THEY DON'T EVEN ANSWER EMAILS! AVOID AVOID AVOID! complaint escalated to Ombudsman now. Disgusting how they can get away with it. My advice - HANG UP !!!

4
EGroup

Contact me on 01670704695 if you would like me to help you reclaim any commissions the broker made from your contract.

Waqy786

Hi utilitywise did the same thing they stuck me in a 5 year contract now and our previous supplier was cheaper it's not even been 14 days and they said no cool off period what's the best option to do next?

jason-k

so many bad reviews for this company im a energy consulant if theres any questions or anything i can help with reply back and il see if i can help you out in anyway

Utilitywisecustomercare

Hello, we appreciate you leaving your feedback. I would really like to get our customer care team to investigate this for you. If you can contact us or email us.

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Q&A

Everychance

Utility wise i've heard many different stories in relation to unhappy staff, issues on contracts and uploading profits.

What are you doing to engage with business,s to ensure best business practices and best savings?

What suppliers are you using, many comments to sticking to 1/2/3 suppliers?

Customer service is an absolute and necessary to future growth over profits. What guarantee's are in place to ensure utility wise going forward?

hazepaze

Do Utilitywise normally recommend 'Total Gas and Power'?

nickmilf

My experience with Utilitywise has been their recommendations are based on best value for your circumstances & not any particular suppliers.

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