British Gas
Value For Money
British Gas
User Reviews
Value For Money
Please Avoid
Foreign call handlers - ban line - broken incoherent verbal help - uncaring!
My life has been hellish trying to get help!
Value For Money
Bad Customer Service
I would never would recommend them to anyone, basically if I have to call them i have to speak into another room because of the stress it causes ,the reason why is because of a member of staff I spoke to did not give me the correct information or advice, and because of this he put my electricity account into over £600 into debit so I would definitely not ever recommend british gas to anyone,they don't no how to treat their customers, and when I spoke to someone today, I asked for a manager to call me back today, but the advisor said they was the only person who could deal with this issue
Value For Money
Kezook Helped Me To Get Back My Fund From Them
If you are a victim as I was, read my review to see the outcomes of my actions. With my $49,300, this nasty broker vanished, and I was unable to contact them. Now their official website is no longer valid. My money, a huge quantity of money! It amazed me so much how KEZOOK helped me get my money back. They requested the required paperwork and the evidence of my payment to them in order to utilize this information to file a false lawsuit against them. The fact that KEZOOK helped me recover my hard-earned money from these artists makes me very delighted.
Value For Money
Communication And Dealing With Issues Is Rubbish
Chat box is a total waste of time infact it's a joke then 40 minutes of waiting on phone you then are connected either Africa or India were no one really understands you and thdn usually you disconnected by them btitish gas as become a TOY TOWN company
Value For Money
Very Poor Service And No Customer Care
I have spent 6 hours today trying to get an issue resolved with British Gas. The worst customer service I have ever received in my life.
Evan after they have admitted they have ruined my credit file and potentially stopped my mortgage application they still haven’t resolved the issue. I spent hours talking to different customer service advisors today,passing me from one department to the next promising me a manager would call me soon. Despite them knowing the issue had to be resolved this evening to prevent me loosing my mortgage offer. The customer service advisors didn’t have any empathy or interest in my issue despite British Gas admitting fault. The only dispute on my credit file is a 7 month arrears payment due to them not closing an account when they switch me to pre payment ( a well known complaint throughout the country) I can’t Evan speak to anyone to deal with this as the online chat service is pointless and advisors just tell you it’s being processed and they understand my frustrations. Really?
I have sent an email of complaint which has also come back with a response of 7-21 days…
The Facebook message ignores your message and tells you to go on the website.
7 hours,4 emails, 12 phone calls an absolute waste of time and life damaging
Value For Money
British Gas Deny Receipt Of My Credit From My Last Supplier
I have been in dispute with British Gas virtually non stop since they took over my Gas and Electric when my previous supplier went bust last year. I have tried to use Resolver to get British Gas to rectify things, but they have stopped responding to my Resolver Case. Most of the problems have been over grossly exaggerated Direct Debits. I have lived in the same house for over 20 years with very consistent usage! Most recent problems are that British Gas have deleted and replaced the bills that were generated since they took over my accounts. Previous to doing this, my Gas account was considerably in credit and on course to reach zero by the end of the account year. - Overnight, when the bills were replaced, my Gas account went into significant debt and I cannot access the deleted bills. British Gas now deny receiving a Credit of £147.68 from my previous supplier, despite that I have an email from British Gas stating that they had this credit! This would have shown on the deleted bills, which of course I cannot access. The deletion of this credit would also explain why my Gas account went from being considerably in credit, to considerable debt overnight! I have sent British Gas a copy of their own email confirming receipt of my credit from my previous supplier, and they haven't had the common courtesy or manners to acknowledge my email. - I am tearing my hair out with them, and to say that I am angry is an understatement. I would give British Gas zero stars if it were an option!
Value For Money
Incompetence And Inefficiency At It's Most Profound
Follow up from below (copied from Trust pilot - BG responded to say contact them!).
I contacted the Exec team, they re-booked for today and it was a "no-show". Before this I was offered a poultry "goodwill gesture" for the same amount I would have been charged had I missed the technician, nothing for missed wages (zero hrs contract) stress and inconvenience caused... And this was after a very dismissive email, basically I believe they just don't care. You would think with the general public paying extortionate rates and BG getting massive profits that their customer services might be up to the mark wouldn't you. We are being taken for absolute fools....
If you see their reply as well, as though it's a 2 minute job to contact them, more like hrs!! How about, you have my contact details therefore phone me!!! (Or email, I don't mind)... I've been an HR Manager for as long as I can remember and this would not happen on my watch - heads would roll; its an absolute disgrace....
Previous review: Found out after several months we were on estimated bills. Requested technician, several weeks later and having to wait in all day and turf out everything in order for the meter/comms hub to be seen for him to look at a light and say he can't do anything. Its a known fault, why didn't someone say on the phone to check; it would have taken 2 seconds, rather than waste my time, the technicians etc. To exercurbate it further, to try and complain is painful in the extreme. The complaints email and even the CEO's are apparently full and returned, unread! I finally get a reply and it was totally unacceptable. This is a disgrace, totally incompetent, inefficient and this needs to be addressed. I'll now have to wait another several weeks to get this resolved - totally unacceptable!!!
Value For Money
Things Are Going Downhill Fast
I was automatically swapped over to British Gas after my previous electricity supplier went bankrupt.
in the beginning customer services seemed okay but subsequently every time I try and contact them I am left angry and frustrated. Firstly the so-called chat boxes on their website failed to provide me with a customer service operator. I would be number 20 in the queue and then wait and wait and wait and wait and wait until I was down to number three andThen suddenly there are no service operators available and nothing happens. When I try and telephone them I am always number 15 in the queue which takes forever and then I end up talking to somebody with a foreign accent who sounds helpful snd friendly but fails to help me with my complaint, problem or query.
Everything that’s happened about paying is wrong. Firstly I was told I should pay a direct debit which was too low. Having had previous huge bills I queried this and insisted on making my payment bigger. Then, the huge amount I was paying has turned out to not be high enough and has had to go up even higher. In the meantime they keep asking if I want a smart meter. I said yes and then what happened was a really nice bloke came round he said I can’t have a smart meter because I’m on a three phase supply and they would give me a new date for another appointment. Well that was months ago. They’re still asking me if I want a smart meter. I say yes please and then nothing happens. It is just shocking. You can’t send emails to them either which is also annoying as I want to send a photograph of my meter to check I am sending the correct reading because I think they are counting the tenths as full kilowatt hours. It is all incredibly frustrating and annoying and irritating. So very very poor service
What Is Going On With This Shower!
What is going on with this company and its Homecare operation? Does anyone know? They used to be brilliant, quick service , experienced engineers who knew what they where doing. They are now a shambles and who ever is in charge of operations should really consider their position
Value For Money
Aliens Or Robots
We had b,gas for 5 years,paid direct debit and never a problem,then moved .told them we where changing to eon.eon informed me that no probs with gas ,but bgas. had blocked electric.,no reason why !!!,can not speak to anybody at bgas.just left in limbo.
Q&A
Is there a deal with Russia ? They want one !
Has anyone else had the £79 boiler repair, and actually had it fixed in 30 minutes. As soon as my engineer arrived he said the diagnosis was going to be over three quarters of an hour so I may as well pay the £99 and £22 a month for 12 months!
DO NOT Take out a contract with British Gas.
I did, and had it for a few years until I was so fed up with the poor service.
When I arranged an alternative company they condemed the boiler due to lack of proper care and permanent damage. Damage that even I could see when the engineer pointed it out so the British Gas Engineer knew of the fault and chose not to make the expensive repair in the hope of getting the replacement contract.
A new boiler had to be fitted and was far cheaper that British Gas quote, plus came with an eight year guarantee.
What happens to my Homecare if I switch supplier?
When British Gas came to my house, they inspected and serviced my boiler. They said they now have to check the gas fire. Is this new ruling for every service now, and if so do they check spillage, gas soundness and check for any possible leaks?
They should check all appliances connected to the gas supply. They also check that the gas items you have work in accordance with the manufacturers specification. Other checks are that the burners are adjusted correctly, gas pressure is correct before the product and at the product itself. It is standard that they then check for leaks throughout your gas system. This is generally done by checking the gas pressure and if there are any drops in pressure at various points in your system. Finally, the engineer will check if your system & house conforms to present Gas Standards. My system is over 40yrs old & quite a few things have changed since mine was fitted, they make notes where required on your inspection certificate. Mine would fail on the air vents that are now required, Im aware of this and have Carbon Monoxide detectors around the house(just in case!)
I would think that if you had a claim on your houshold insurance policy and had not had your gas appliances checked annually, then you insurance policy might not pay out! You can always ask the gas engineer what he is doing when he calls.
If you have any further questions ask your local gas engineer. Good Luck.