EON Dual Fuel

Avoid at all costs, they not trustworthy

hello i went with E on last year i must say in firs instance i was a little skeptical but i have to say i have been very happy with them and there customer service is very good

I went to Eon in 2008 after a price comparison site said they were cheapest for me.

2 years later and I came out of their fixed deal only to discover that the prices were almost double other offers (I guess the risk you take with fixed deals).

However EON simply sent me a letter giving their new standard tariff. They didn't contact me to try and offer me a better deal - NOTHING.

Rubbish customer service - they obviously don't want to retain me as a customer so I'm off to Scottish Power. So far, excellent customer service and the best prices.

DO NOT use EON if you wish to get value for money and be treated as a valued customer.

EON Dual Fuel have become much more agressive on ensuring that no customer ever has a deficit on their account even in the higher usage winter months. They increased my direct debit by 53% in the autumn of 2008 even though my account was in balance and they had only put their charges up by an average of 26%. I ended up over a month and a half in surplus by the end of the winter. Worst of all, because I got my bill online they only informed me of the change in the electronic bill, not even by separate e-mail or by post. I only noticed some months after the change had been made. I have now switched and will never use E.ON again.