O2 Online 200
Tariff Features
Value For Money
O2 Online 200
User Reviews
I Have Had My 4ne For Nearly A Year And Not Gone O
I have had my 4ne for nearly a year and not gone over my tariff once I have recently got 2 phone bills at £100 which I have not used no1 would tell me where these bills have come from and when I tried to look on internet that wouldn ' t show me either.
Value For Money
Tariff Features
After Sending Off My Mobile All Nice And Securely
After sending off my mobile all nice and securely wrapped bubble wrap and every thing sent it.
free post didn't get proof of delivery it will be ok I thought as i was handing the parcel to the nice lady in the post office BAD MISTAKE!!!! Get proof of postage or you will regret it.
Received an email from o2 couple of days later stating .Were happy to tell you your replacement order has been sent to dispatch and will be with you shortly.
Wonderful i thought. Good service !!!!
A week went by still no mobile give them a ring i thought 2 days and 35 phone calls later couldn't get through to the returns dept pass it on !!!my heads banging.
Sent emails to o2 Sorry you been having problems came back the reply have you tried ringing.
The returns they will help you. If i have to listen to that music again ill scream!!!! I know i thought ill try the other number see if i get any joy is that customer service i asked i quietly explained to the guy what was happening I know he said ive spent all day trying to ring them too there very very busy and a bit short staffed as well !
If you keep trying im sure they will answer why don't you use your mobile its free if you do !!!!!!!!!
For gods sake beam me up ! .Threatened to cancel my contract see if that works.
Tariff Features
If You Can Get A Good Deal From The Beginning Then
if you can get a good deal from the beginning then go for it but be careful when reviewing your tariff etc at upgrade as they fail to deliver their promise in giving you less charges etc. You will not be able to rectify the problem as their customer service is diabolical and they charge you 80p per minute!
Value For Money
Tariff Features
When Your Contract/phone Is Working Fine There Are
When your contract/phone is working fine there are no problems. If you want to buy off O2 it's also fine, you'll get straight through, but if you want help, you've got a long arduous task ahead of you to get any sort of answer that doesn't involve a generic, automated 'answer' to your query.
You have to email for any assistance, and you can't just speak to someone.
My phone wouldn't receive text messages and I emailed explaining this on numerous occasions, each time receiving the same reply which didn't rectify the problem. Only on the threat of cancelling my contract due to O2 not fulfilling it's duty, did I receive a new phone.
If you lose your phone and need to phone the 02 insurance, make sure you get comfortable. It'll take over an hour to get through, sitting, listening to that rage-inducing advert music.
Overall, the tariff is fine, but the service is the worst I've ever encountered.
Value For Money
Tariff Features
The O2 Online 200 Is A Good Tariff, And O2 Have A
The O2 online 200 is a good tariff, and O2 have a quick response, but lines are always busy!
Value For Money
Tariff Features
When You're Trying To Get A Replacement For A Dama
When you're trying to get a replacement for a damaged phone (my fault) it doesn't help to be told by O2 Online 200 to "phone back tomorrow because the system is down". This is not good customer service as, even when prompted to take a message, I was told that I have to phone back tomorrow to "confirm" the message. Why do I suspect that no effective message was taken. O2 need to get their act together and quickly. The phones offered and billing service is fine but there is a cosmic abyss between what they think is customer service and what we,the customers, think is satisfactory.
I Gave Up Trying To Apply Online As System Does No
I gave up trying to apply online as system does not work, and when you do eventually phone up staff do not know what is going on and are most unhelpful.
Value For Money
Tariff Features
O2's Customer Service Is An Insult To Customer Int
O2's customer service is an insult to customer intelligence - I've never encountered anything like it. I argued my point over a faulty Panasonic phone for so long that the warranty ran out. The phone *was* and still is faulty. I note that Online customers with faulty phones are now advised to take the phone to an O2 shop. A step in the right direction, but this does nothing to improve a customer support department so inept as to make your experience with them an utterly miserable one.
The service seems ok, but be prepared for texts to take anything from 1 second to 12 hours to reach destination.
Also check your area for signal strength - preferably with an existing O2 subscriber. Despite the coverage indicator at the O2 web site showing my locale to have excellent coverage, the signal is weak and liable to cut outs.
Talk-time rollover is a bonus, but it's not a big enough incentive for me to stay with them once my current contract expires.
Value For Money
The O2 Online 200 Mobile Phone Tariff Is Great Plu
The O2 Online 200 Mobile Phone Tariff is great plus the online billing functions.
I was going to get my dad to sign up for the business tariff but after the trouble I went through with actually getting the phone and then getting number transferred I'm not so sure.
Customer service staff (50p minute) were extremely unhelpful and disagreed with any info I was told my the sales staff !!
Value For Money
The Most Appaulling Standard Of Customer Service I
The most appaulling standard of customer service I have ever encountered - even on the 50p per minute helpline, when faced with a complaint, I found the staff unwilling to help. I am currently awaiting replies from 2 e-mails sent with queries - sent over a week ago.
The website is unreliable and I have been unable to access bills etc when required. No backup available when needed. Although I cannot find a tarrif which suits me better, based upon my experiences with their customer "care" I am unlikely to renew my contract.
Almost exactly the same as my own experience - these people need a shake up
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