O2 Pay & Go

I have been a customer here for years and the recent issue with them has lead me to pay off my contract and move to EE. Here's why, I go away on holiday for 3weeks and I use there service O2 travel as you get unlimited internet which is ideal. Well, Turns out the internet was shocking some days wouldn't be able to use and others would be service was far too slow. I come to an agreement with one of the o2 staff that out of the 12days I used this service 5 off the days just about... They then say they will give a 50% credit on the 7 days I didn't use it! Wow thanks your service failed and you will only pay me back half my money? There argument was because I sent a couple texts which is included in the o2travel. Shocking service in my opinion. DO NOT use O2 and go to a more reliable company like EE.

Great if you have no other option (discovered Giffgaff) and need an instant solution. Otherwise same same but different to those dreadful pay as you go deals from 17+ years ago.

I think that the O2 pay as you go service is great. O2 has the very best signal coverage for payg phones without a doubt.

Unfortunately, the only thing that O2 lets me down on is the poor value for top up bundles.

O2 gives you the following bundles choices ;

£10 gives you 100 mins + 1000 texts and data

£15 gives you 200 mins + 2000 texts

With EE you get the following bundles

£10 gives you 150 mins + unlimited texts

£15 gives you 750 mins + unlimited texts

As you can see, with EE you get much more better value for a payg bundle compared to O2.

However, O2 still has the better customer service and signal, it is just a shame the tarrifs aren't better value for money.

I've been using O2 Pay & Go for calls and mobile data for a few years. The positive is their coverage which has generally been better than other phone companies I've tried - Three, T-Mobile, Vodafone, Orange - in out-of-the-way places such as Scotland and East Anglia.

The bad is that even with a four-bar signal, their data throughput can be non-existent. Yesterday afternoon I waited 15 minutes for a web-page to load. On a drive down the M11, mapping simply didn't update for around half-an-hour. This morning trying to read my email on the phone sometimes works but mostly is timing out, as is O2s own web page whilst I check for faults. Apparently there aren't any.

I've had the same experiences in London, Edinburgh, Cambridge and Glasgow on a series of different smartphones, and recently it's been happening more frequently. Carphone Warehouse staff suggested that O2's network may be overloaded.

I recently got a Three sim for a tablet and although the coverage is poorer than O2, its performance is much more consistent.

I'd also add that they are charging the maximum they are allowed to by the EU for EU data roaming - though they don't seem to be unique in this - and it's still expensive. Three are much cheaper where they have local agreements eg in Italy.

Without a doubt the best value when it comes to Pay As You Go. Everything is so simple and straightforward, no hidden clauses or catches, what you get is what you see. The tariffs are obvious and clear, bolt ons are a plus !!!!!! Simplicity IS simplicity, EE (Orange & T-Mobile) take note !!!!!!

Some of the o2 pay and go tariffs are great, they are all much better than contracts, and the service is simply amazing with many new ideas coming out all of the time such as o2 surprises with a mini game you can play. This is superb as it gives you something back and gives you something to look forward to. not only this, the bolt ons on the pay and go tariffs are to exactly what you want for example i get 300 texts and 500mb data for a social sim because im always on line, this is for 10 pounds a month and the credit is kept on top of your bolt on. The signal strength is always good and internet speeds rarely slow down even at peak times.

hii just switching to o2 and would like to know what the best tarrif is for your value of money personally i like text and call but dont really need internet can you please reply with your thoughts on the best o2 tarrif also just thought i would mension the tarrif would have to be on pay as you go. Thankyou and please reply =)

Great service and all my problems i have faced o2 have been very good at sorting out speedy.

I've been with o2 for about 5 years now! Had no problems at all, love the 'Text Anytime' although i use around about 2000 texts a month so therefore have to keep topping up £30 a month, which being at uni and that i can't always afford, to get unlimited messages :| so i'm thinking contract maybe a better option for me. But over all i think its brill

I have been with 02 pay as you go and overall I have had no problems, well I don't want to jinx myself now, but most of my friends are using o2 and my family, we're hapy with it so far!