Orange Pay Monthly

I also hate orange I had a really bad experience with them in the past so I decide even though I had got 8 months left on my 2year contract id just pay the monthly instalments of £21 pound until the contract ended and I switched to Vodafone the sim card was not being used at all as I was using my new contract so when it came to the end of my orange contract I went in store and told them that I wanted to end it etc etc because they say if you don't let them know it continues so they gave me a number to ring to do this, which I then did as well as paying a settlement bill so as far as I was concerned that had ended and I was no longer a orange customer thank god! Then recently I have received a bill from orange stating they have been trying to contact me as I owe £69.57!!! so again I rang them up and got nowhere they say they have got no evidence of me ringing to end it and its still an on-going contract after putting me on hold and saying the number has been used recently so basically calling me a liar they hang up on me and then ring me back a few days later telling me how to pay the bill !!!!

Really bad service, they couldn't even give me a break down of the so-called charges. Its strange how I have never received a letter from Orange but about 10 different creditors demanding money! Really poor value for money and customer service is terrible.

The amounts they charge are ridiculous, phone skills are awful and our overall time being an orange customer has not been a pleasant experience

do not go with orange there customer service skills are a joke! they cut u off whilst u are talking to someone the company is a pisstake

Sign up with this company in good faith and then later try to switch providers -- welcome to Orange Hell. I'm used to talking to call centres in India where staff are courteous and helpful. Orange support staff are polite and totally unhelpful, even cutting the phone link if they find your question too difficult to answer. I'll never go back to them.

Complete scrounges, my minutes never refreshed, just carried on vein used throughout the months. i never got the data i was originally paying for and they charged me for things that didn't even show up on the bill!

Right I've been on orange for 5 months and my end of month bills have been good untill recently when I was charged £160 and then this month I went over my minutes and was charged £120 and then when the final bill came it was £170 so to be honested it is the shitest network ever they charge u for un explained things as others have also said !!! It prper is a waste of money to be honest ?

I have a pay monthly then discovered I was being charged for the web and downloading games I phoned orange they said there had been a mistake looked back 13 months and discovered they had done it every month 10 calls . Later had it refunded disgusting

I have been with Orange about 14 years with three phone accounts. Started as good value but got progressively worse value so I decided to move to another network. Have had a really poor service trying to leave the network with conflicting advice form different people. Unexplained charges on the final bill and when I was trying to get them clarified I was dealt with aggressively.There are better value providers out there and their customer service is better. Avoid Orange.

Like EVERY other mobile phone network, when your coming to the limit of your mins, texts or data, you recieve a warning text saying "you are coming to the end of your usage" BUT WITH ORANGE, if you was to come to the the full usage of your data they will give you an extra 250mb for the cost of £5 (without your consent) they will do this 4 times = £20. but if you went over this, they will charge you anaditional 45p per MB (WITHOUT YOU KNOWING UNTIL THE TIME YOU HAVE TO PAY A BILL)

customer service is terrible, i went over my usage from listening to a radio station app for 90mins, which cost me £646.20. i was unaware i was going over on my data and orange left it to the bill for me to find out, and i had to pay the FULL amount. i was devistated. ive been an orange customer for many years and this will most deffinate be the last business i will EVER do with them. USELESS