Staybrite Solar - www.staybritesolar.co.uk

Hi I purchased from Staybrite Solar and I used Hydrogard Legal Services to get me a refund and I suggest anyone who has made a purchase from Staybrite Solar, which is not performing how you were told, they might be able to help you, in addition they protected my 10-Year Guarantee without any cost to me.

regards

Had installed 2015 oct. Told if place epc and other certs by end dec to Eon be able 2 claim higher £ back of FIT and paid for the care plan but was then told went into admin. Then eon said, even tho wed sent our pack mid Nov, they reckon theyd never got it! So all certs were lost (lucky i got copies) sent off again by this time missed deadline. So for 1 been on low tarrif. Couldn't get hold any1. Went to shawbrook financers and eon and local MP. Told by Shaw' that lots of same cases. Had solars reviewed by thier engineers, and told had lost gen kw power not produced enough, as staybrite placed all on one side not half each as shud, and been waiting for response in case from end march 18! Looked online and theres a no win no fee mis sold comp. May just do that! Please find me on FB message ur story! Kristie Marshall.

So I looked at the papers for the house I bought which included solar panels installed by yours truly. Now I wanted to check on the status of the warranty etc but lo and behold this company has literally disappeared. I have a pigeon infestation which I will need to deal with but I needed to check with this company if it would affect the warranty etc...turns out it won't make a difference as they are no longer trading.

I'm interested to read a 2018 review, as I have Staybrite solar panels and have been unable to contact them as I have been led to believe that the company has gone into administration some considerable time ago....

I can't complain about the process as I wanted to have solar panels.

At the time I was without the funds to have it installed.

The time and tidiness of the whole deal was fine. I agree that their sales pitch is far too long.

The main issue is their 10 years payment plan with a ridiculous 9.9% APR.

NEVER Take it as you will be paying forever and the amount never goes down.

They also tried to oversell insurance for the panels. Just say no as your home insurance will cover solar panels as well (Check with he insurance) as they are now part of the building.

I had panels fitted and they don't generate what it says on the mcs certificate instead of just paying me the difference I have to be passed from person to person having engineers come out and check them. I'm fed up now this has been going on for almost 6 weeks I will be complaining to head office though they proberbly won't be any good as they haven't been helpful on the phone so far, i'm looking into who else I can complain too. I wish I hadn't had them fitted they don't even pay for themselves each month like we were told they would.

My ageing Mother was approached by a Stay Brite door to door salesman and she ended up spending £6000 on the panels. She was told she had a warranty. They stopped working after 8 months and this was reported to the company. They said it was rodents which chewed through the cable and that wasn't covered, even though the company claims to have rodent cages to cover this problem. We sent a piece of the cable to a vet to check for rodent saliva and none was found. We did ask for cages and they said they have cages. So, if they are aware this is problem then why not fit them too? Long story short....they are not doing anything about this and only said they will replace the cable for a further £3000. My Mother is 74 and has suffered from incredible stress from this ordeal. I am having to travel from abroad to sort this matter out. We are heading into a legal battle with this company who has taken advantage of an elderly woman. Would not recommend to anyone.

staybritesolar has a lot to learn about customer service it would be nice

if there was a little contact.After a year of the panels being installed

the inverter packed up the electrician came and shut the system down and

I was told the inverter was no good nobody botterd to call to let us know

what was happening or when it who be fixed.I have had to do all the calls

to staybritesolar so as well as being without the so called free electric

I am also having to pay for calls to the company to find out when my panels will be working again so far 7 days with no fix date

Unlike other reviews on here, although the salesman spent over 2hrs at our first meeting, he wasn't at all pushy, in fact he was just the opposite, as well as being a very amiable guy, he clearly explained everything that we needed to know (more than once), so as to allow us to make a decision on purchasing. The subsequent visit by a surveyor and installation of system was all carried out on time and in a very professional manner. I also received all of the paperwork required to apply for Feed In Tariff payments and had no problems with setting up an account to do so. Am now happily creating sustainable energy to use and getting paid for doing so. System should pay for itself in approx 7yrs.

This firm have been great to deal with from the first contact.

They have done everything they promised on time and well. We are now generating our own electricity. I had to phone them to help me with the feed in form for Eon and they were really helpful. They also cleaned up after the job. I can't think of any negative comments at all. Very unusual service these days.