Orbtalk SIP Trunk www.orbtalk.co.uk

I created an account, paid everything and when I emailed because my credit was not available all they said is to do some checking. After that they disconnected my account so I can't even login. They didn't refund anything, I am absolutely disgusted.....AVOID

We are a large company with a revenue of over 1,000 million euros. We tried to move some of our lines in a test office after a recommendation - but several months later no result. Conflicting information and lack of flexibility. I do believe they were good at some stage.... but not any more. I wish I had googled reviews first.

The accounmangers are just interested getting your money.

They had the opportunity to potentially move most of our europe operations to them and they blew it.

Unfortunately this whole scenario will probably end up with the Legal team.

Unfortunate.... because it makes me look bad as well as them now that I have had to go out of my way to write this review.

Suddenly the phone doesn't work. They changed the system at there end - didn't tell me. They said the old portal had been decommisioned, and I had to change to a new portal which cost more money - I said OK (big mistake!) Since then, 3 weeks have passed and I still don't have any of the 3 trunks working. OK, its very light use either incoming or outgoing and frantic emails telling people to use my mobile number seem to have worked. But seriously, they can't fix a fault thewy created by changing the portal in 3 weeks? Would you want to get involved with this company?

Awful customer service. I have been a customer of this company for more than three years always paying, as required. When my credit card expired, I failed to update the details, distracted, as I had a particularly heavy workload at this time. I received an email to tell me that my account had been cancelled. When I immediately contacted Orbtalk through their online messaging service, I was met by an unfriendly and indeed sarcastic response. I called their customer service and was told that I would have to pay £15 to restore my number even though I had expressed my willingness to pay the top up fee (£10) and reset my credit card details. I should also note that I did not actually owe them any money. Additionally, I was told that I could create a new account and that would cost nothing. As I was also looking to extend my telephone requirement, I was very surprised at Orbtalk's lack of professional oversight.

Lines go down, tech support dont do anything about it. Sales guy is quite rude and you can feel the attitude through the phone line. Don't bother with them, they will just completely get on your nerves.

I have had a call from Orb Talk and missed the call. Upon calling the company back the Orb Talk representative was rather dismissive about why the company called me. He also went onto suggest that I have e been calling them and he went onto ask if I were a business. I looks to me that they have a data Base of numbers and miss call us all only to hope that they get a sale.

We have only started using Orbtalk recently for a SIP trunk and so far the experience has been very good. Call quality is fine and the recently upgraded website and portal is much better now. It was broken for mobile until recently!

It's a solid offering and it works well on our Cisco Cube, but I'd like to see them add some more exciting features.

No problems so far. Some of the negative reviews on this site are a concern to me, but they are mostly quite old, so hopefully they have sorted those issues now.

We've struggled for months to get Orbtalks system running properly. The call quality has been poor and calls seem to drop randomly. Orbtalk's support department don't seem to be very interested in issues and haven't come up with a fix. We're looking at moving back to BT!

Calls drop or sound awful. Support aren't supportive and no escalation available. I wouldn't recommend to anyone.

I have moved away from Orbtalk because even if their servers are in 

Brighton UK, whenever I make a call using their SIP trunk I see American 

IP addresses in the SIP logs. This is true even if I call an Orbtalk 

assigned number from another Orbtalk assigned number, both in the UK. 

The call still seems to go through 208.76.16.109, which is an IP in NY 

USA, belonging to XConnect Global Networks Ltd. This is both inefficient 

and a huge privacy and security concern. 

I moved to another provider and see no such issues there.

Here is a sample of the SIP logs seen: 

<--- SIP read from UDP:orbtalk.ip:5060 ---> 

... lines removed ... 

Via: SIP/2.0/UDP orbtalk.ip;branch=removed 

!!! Via: SIP/2.0/UDP 208.76.16.109:4081;branch=removed !!! 

From: ;tag=removed 

To:  

CSeq: 1 INVITE 

Call-ID: removed 

!!! Contact: !!! 

... lines removed ...

And the SIP RFC for the technically minded: 

http://tools.ietf.org/html/rfc3261#page-29