Voipfone www.voipfone.co.uk

I am a dinosaur when it comes to dealing with IT & telephony. However, I needn’t have worried when I wanted to setup a new VOIP telephone at home because Voipfone were there to guide me during the set up procedure.

I acquired a Snom D140 from Voipfone and they assisted me immensely as I attempted to create a directory for family & friends. I followed the advice of Voipfone staff and this new telephone was operational very soon.

What I noticed immediately when I used the new telephone for the first time was the quality of the telephone call.

Improved call quality, reduced call cost charges, ease of using the Snom D140, ease of making changes - what’s not to like ! ????????

Dear Voipfone Team,

I am writing to express my utmost satisfaction and appreciation for the outstanding service provided by the porting department. I recently encountered a significant challenge with porting my home landline number from BT, and the customer service assistance was nothing short of exceptional. Despite facing unhelpful responses and multiple refusals from BT, she remained positive and determined throughout the process. Her commitment to resolving the issue was truly commendable. Her ingenious approach ultimately led to the successful porting of my landline number, which I had been using for over 25 years. Her professionalism, dedication, and problem-solving skills have left an indelible mark. I consider myself fortunate to have received such outstanding assistance. Please convey my gratitude to her for her exceptional service, and I look forward to continued satisfaction with Voipfone.

Best regards

We are Garden Star Services, a newly formed Tree surgery company in London, and we had to use Voipfone's services for our customer support center. Really good quality of the service, support is always fast to respond. Really happy with their product so far!

We have been using VOIPfone for the past 6 years and without any hesitation, we would strongly recommend the service. Never a hard sell, always happy to listen to our needs and find a solution that carters for us. Plus the person I deal with and the team and very friendly and responsive to our calls. Five stars all the way and would be delighted to continue our service with them. Much recommended.

The person I dealt with at the other end of the Website Chat functionality was very very helpful.. He was as committed as me to get my phone working and both baffled as to why it wasn't. We couldn't fix the problem at the time, but I took on his advice to call my ISP. I had a call with them and they actually sent me a new router. Low and behold, I followed his guidance through and it worked straight away. Old routers eh?

Can I thank the man from customer services - He helped me configure my new IP phone.

He was very knowledgeable and friendly.

From the start the team that helped me open the account, she was able to get the account open in the time we conversed over the chat box, unbelievable service, it cost me nothing at that point, she was clear about my pricing structure and sent it through via the link.

The tech support team just helped out with a login and technical point , I wasn't rushed and had good clear instruction.

The porting team have been extremely helpful, not only that but knowledgeable, clear and communicated very well, they're there for you.

Price well that's pretty damn good , I am a small business and these savings help but in essence the price is only good if the support is there.

I really can't thank them enough, I have the soft phone app on the computer the app on the mobile and I,m ready to do business!

First call to customer services was to enquire about aspects of the services, I had a BT landline and only wanted the ability to make international calls over voip. Also wanted to understand payment methods.

Second call was to get help setting up the IP account on my Gigaset phone.

Third call was to query why I couldn’t initially contact US mobile on voip.

All 3 calls were answered promptly and put through to a real person within a few seconds. Each of the staff were personable and knowledgeable and had me sorted out in no time.

These days, everyone boasts about outstanding customer service. VoipFone have delivered it - again and again.

From giving sensible and intelligible advice when ordering their system to dealing with a total mess when transferring our main number to them (not their fault), every single person I have had contact with has been exceptional in both the quality of their response and the speed of their response.

It almost falls into the category of "too good to be true"!

I have no idea yet whether their kit actually works but, so far, our experience deserves nothing but praise.

I am not a serial reviewer. This is only the third time in my life I have felt so motivated that i have actually asked the company how to do it.

Have used the chat process several times; to clarify what I need to use VOIP, to sign up and subsequently to get problem solving assistance. Additionally to port my old landline number across.

The clarity of information provided was excellent, promptly responding to the call and dealing with my questions

Many thanks