AA Home Emergency Response

Instead of calling AA emergency response, it's better to call around instead. I got an initial membership and they told me "I just have access to their database of contacts" which is a bit silly because anyone can call around to find a technician. The kicker was when I actually needed them for a gas leak and they couldn't do it as it wasn't covered. Huh? I won't be renewing my insurance.

Thanks AA. Great service.

Broke down and the AA were expedient in their attendance. They got me home safely. I would most certainly reccomend.

Booked a boiler repair for between 8am to 1pm. No one turned up so I called them. They spoke to Homeserve then said “oh yeah there’s no one available to look at that make of boiler. They’ll update you on Monday.”. So I had an agreed slot, after I had told them the make of the boiler, and not only do they not show up, but they didn’t even call to tell me they weren’t coming round, it was only by calling them that I got any info. If they couldn’tt look at our make of boiler then why set the appointment?! Awful service, cancelling my policy as soon as possible. Wasted half a day waiting for them to show up, the least I deserved was a call to tell me they weren’t coming. Shocking. 

Re. AA Central Heating Plus & Home Response PLus

After having to claim on our AA home policy to fix our toilet, we ended up waiting weeks without any of the AA plumbers actually managing to work out the problem, or fix it.

After taking 2 days off from work and waiting in for 2 different plumbers to visit (with much tutting, sighing and shaking of heads), neither managed to work out that it was just the 'push button' on the concealed cistern that didn't work. I later found out that this part is available on the likes of Amazon and plumbing sites for around £6!

We received many calls over several weeks from the AA trying to assure us that the parts for our toilet had been ordered and that it would be fixed very soon... The wrong parts were ordered twice and we were unable to wait any longer, so we ended up having to call a professional plumber ourselves to resolve the problem.

The AA were very quick to take the £50 excess payment from me on the phone - which I should point out has still not been returned to me even after they said they would!

This was an extremely frusting, and time consuming experience and I certainly would not recommend the AA or this policy at all.

Monthly price seems reasonable for boiler cover and annual inspection at first, but you do have to pay £99 if you have a problem. You might consider this ok if you have a reliable boiler, but our experience was that the person who did the first annual inspection actually ruined the hot water supply, which worked fine before he messed with it, then when we called them out (paying £99 don't forget), they declared the boiler beyond economic repair, also saying parts were not available. The parts are readily available, I have checked. Do not even consider these jokers. They are not interested in fixing your boiler, as soon as it's over a certain age they just want to sell you a new one, through their local "partners", of course. Everyone's winner, except the poor customer.

Finally, the boiler was repairable at a cost of £0.00. I found out what the fault was ( water pressure), and fixed it myself. Unfortunately we have to pay the remainder of the AA Home contract even though we can't claim on it. AVOID.

I decided to take out boiler cover. the AA seamed a big reputable company so i decided to go with them.

They offered free boiler safety check with the cover. we booked up for the check 3 time no one turned up, On the 4th attempt an engineer finally arrived and did the check. The AA were gracious enough to off £80 compensation for loss of earnings.

A couple of week later we have a problem with a leak from the tank down into the kitchen . I call the AA and they sent someone out. When arrived when they said they would. that is the best i can say about the experience. The engineer went to the take and say i can't touch this i an not qualified. When asked what he problem could be i was told he had no idea. I was told that my cover would at least stop any further damage to the property.

the main reason not further damage was done was due to me using duct tape and towels until professional plumber could be called. He sorted the problem in 5 mins.

I called the customer service department do be dealt in a extremely rude way. with several rude letters being sent to me. The last of which saying as we can't agree I (the AA) will no longer respond to you.

In will never use the AA for any other cover and would not recommend to anyone else

My mother hade her boiler looked at by Swale heating, they said a seal was faulty and have shut down her boiler.

They left warm air heaters but this made my mother cough all the time.

Constant phone calls to AA and Swale to be told it will be repaired on Friday.

My mother will have been without hot water and heating for 8 day and she is 83 and has just come out of hospital.

What a sorry state that older people are treated like this.

Shame on both these companies.

I and i hope others will have nothing to do with these companies ever again.

HAD TO DEAL WITH LEAK ALL DAY AND NIGHT,ASKED TO GET PLUMBER MYSELF.....WHA AM I PAYING FOR...!

LEFT ME WITH NO HEATING OR HOT WATER, EVEN WITH AA HOME INSURANCE......

I ALSO HAVE CAR AND BREAKDOWN INSURANCE....TIME TO CHANGE.

Boiler fitted by AA 18 months ago. Broken down today, coldest day this year. No heating or hot water. Call in morning. Told I have a £99 excess to pay to get my waranteed boiler fixed. Unhappy, agreed to pay. Told an engineer would call me within 2 hours. 10 hours later, no call. I spend 45 mins on hold calling again. Told someone would call within 2 hours. No call as of 4 hours later. House now down to 9 degrees. Coats and jumpers on. Cannot get through.

Please do yourself a favour and dont go anywhere near this excuse for homecare cover. Boiler broke down 7 days ago and desite phoning every day still no has arrived to fix it even though its sub zero temps. They sent out an engineer the first day to find what the problem was. Boiler needed a new circuit board. Since then, even tho i have the top policy which does cover the circuit board no one has come to fix it. When i phone everyday they tell me they are assessing it. Now yesterday i phoned again and was told someome would call shortly to discuss a time to come and fix it. No one called. Phone today again and was told someone would phone me in 5 minutes to arrange a time. An hour later no ones called. How AA can put there name to this is beyond me. Its a joke! 7 days and still no heating. Please, please, dont go anywhere need AA Homecare.