Halifax Home Insurance

I was burgled over month ago beginning of claim settled in reasonable time then cash settlement bit is horrid I'm having chase it up constantly been told now for the last month I should receive payment 5days I've been told this 3 different times for over month now its left me in financial difficulty no one seems no what doing I get told IL be called back never do now told passes finance bit for 1 of payments I've waited over month cannot speak anyone from finance put complaint in cannot speak that department either not great unless willing pay

Alot to chase up constantly don't believe what told as so far there 5 days is month n half so far

Awful company, the worst of the worst. My wife lost a 9 carat gold and diamond watch. The watch was no longer available new, only second hand. The value of this was set at £595. The policy says "new for old" however the tiny small print says when the product is no longer available they'll only pay out on the second hand value or nearest equivalent. So they have got out of paying new (where can you get a 9 carat diamond watch for £595!!) Its a minimum of £1500 for a new such watch. We've been well and truly stitched up - this will apply to lots of items - whenever these items are no longer made, they'll just offer you peanuts as second hand value not "NEW FOR OLD" at all. Beware and AVOID this company AT ALL COSTS

Tried to call in a claim today for a House Emergency, spent 30 minutes on 6 calls throughout the day and none of them were picked up by Halifax's outsourced company. Does Halifax know what the definition of Emergency is! Plumber sourced locally instead, policy will be cancelled tomorrow.

I am extremely disappointed with the Halifax Insurance. I put in a claim in June 2017 following water damage caused by a water mains leak under my house. Since June 2017, we have dealt with a claims consultant. He has done his upmost to avoid paying the full amount needed in order to repair our house to the high standard it was prior to the water damage. My policy is on 'like for like' basis for which I have always paid top premium. We are now in dispute as he is unprofessional in his manner, and seems reluctant to repair my house as it should be repaired.

The stress and anxiety that both my husband and I have endured has had an impact on my husband's health and in particular on his heart. Two years ago he suffered from a heart attack, and now, he should avoid stress at all costs.

In November 2017, we were finally relocated into temporary accommodation. Halifax rented this property for one year, with a sixth month break. We recently heard that he gave notice for us to leave this alternative accomodation, even though the repairs to my house have not even started, the house is inhabitable and has no furniture, and no floor and we have nowhere to live as of 9th May.

We are completely in shock with how Halifax Insurance treats its customers. We are being penalised for water damage that was out of our control.

I am very disappointed with their service and what we have been subjected to since June 2017. It feels as if their approach is to 'wear clients down' to the point where they give to Halifax's demands.

'Halifax the one that gives you extra' well all I can say is, yes they give you 'extra' stress, hassle and heartache.

It's a disgrace. 

Have paid an extortionate amount for Halifax home insurance with Halifax for many years. The first time I needed to use it was 16 January 2018 when I had a break in, and the service I have been provided with has been poor and shoddy from start to finish. Insurance are supposed to support you, not further add to your headaches and distress.

I was allocated building services from VPS following the break in. The break in happened on Monday 14 January, and the property was left vulnerable for 11 days, depriving the police the opportunity of completing forsensics in my garden.

When the fitter eventually arrived, he was rude and unprofessional and failed to bring adequate materials with him. He "fixed" the door in a extremely poor and shoddy way using a £3 wood filler which I could have bought on ebay, not even matching the colour so that anyone would know that the door had been damaged. To make matters worse, he also broke an existing bolt on the door, whilst trying to prove that it still worked, so arguably left the door in a worse position than it was.

I have no idea what I paid the £100 excess for, after such an extortionate spend on home insurance where they could not do something simple like replace a door. Even an employee at VPS said that she would not have been happy with that sort of work done on her home, and a subsequent builder commented that they cannot have spent more than 5 minutes doing what they did do.

The VPS "professional" could not even state whether his £3 wood filler was waterproof, and also stated that his work could not be guaranteed, and the rain may have already damaged this wooden door, because of their own 11 day delay

Another "professional" came to analyse the situation who was rude, incompetent and came with the attitude of trying to cover the poor workmanship. I was a woman alone in my own home and found his attitude terrifying and he came with another man and started opening my cupboards without permission to find out where I kept my outdoor keys, and insisted on coming at a time which suited him, when the home owner wasn't at home and I was on my own. I would never want anyone from VPS or Halifax entering my home again after that horrific experience.

My door had been perfect before the break in, and this incompetent idiot just made it worse and refused to replace it. and, and he left the door in a worse condition by breaking the bolts. To add insult to injury, he then asked my Mum, a vulnerable woman in her 60s, to sign a document stating that the job was complete to her satisfaction whilst obscuring the terms and conditions so that she couldn't read that bit. She is not that stupid and obviously refused to sign.

Never dreamed that Halifax and VPS would provide such a shoddy service, leaving a broken door, damaging it further and to top it off, trying to take advantaged of a widowed and retired woman

They should be ashamed of themselves and have a good think about the lack of service provided. At the very least I should have my £100 excess refunded this was incompetent from start to finish.I have paid for this "service" for 10 years and it has been a total waste of money. You should have no customers based on this kind of attitude.

Someone purported to try and resolve this for me, but made no difference and actually never returned my calls or refunded the access. Insurance being cancelled and never to be reinstated.

I have been paying nearly £75 per month for absolutely nothing. This is a rude, shoddy incompetent service that you should never use if you value your safety or want to actually work with professionals. Avoid at all costs if you actually value your safety and professionalism.

Been a customer for 49 years and never made a claim. I had storm damage to my roof but when the assessor came out he claimed it wasn't storm damage I was furious. My advice is stay away from Halifax as a previous reviewer said ITS A TOTAL RIP OFF!

They are rubbish, I'm cancelling my policy because you are covered only in name. in fact thinking of shifting all my saving from their bank.

I would like to warn people requiring home insurance to stay well clear of Halifax home insurance. I had 2 months of stress with their insurers trying to get a claim for damage to my roof. First time I ever claimed. The people who came out to assess and repair the damage appeared to be completely incompetent changing their minds about what they thought was the cause of the damage from storm damage to wear and tear and thus leaving me without any cover at all. Each time I phoned I was given conflicting information - I was left hanging on the phones for ages fobbed off etc., An awful experience and in the end I am still sitting with a leaking roof and no cover. Never again I have learned so much from this awful experience - insurance to protect people what a joke!!!!!

I took out the policy based on the big headline of £50.00 cashback after 70 days,

I waited the 70 days and enquired about the cashback, I was told it is sent out as a cheque,how quaint, I waited 9 days to be informed that it is sent business post and allow 14 days for delivery, also buried in the ultra small fine print is the clause that they have upto 90 days after the 70 days that the policy is still in place before you receive your money back.

I will never again purchase anything on a cashback basis, and the advertising of this product is very misleading to say the least.

RCD circuit tripped and we couldn't sort it out. Rang up for Emergency cover and they said we weren't policy holders, despite 8 years of continuous cover. After identifying we were, they said an engineer would come that day, two hours later they said they didn't have anyone who could come as their nearest electrician was 4 hours drive from our area. So we had to organise our own emergency cover and send them the bill, but we weren't allowed to spend over £150, and every time I called to confirm costs the phone call got transferred and dropped.

Pay your insurance and then organise your emergency cover.

When taking out Home Insurance with the Halifax, it certainly pays to read the small print.

I attempted to make a claim for a camera and equipment which was stolen from my home.

However, because I suspected that it may have been stolen by someone invited into the home. I was told by the Halifax that I wasn't covered under these circumstances.

So basically I've had camera and equipment worth hundreds of pounds stolen and no way of replacing it - seems quite a harsh getout clause from the Halifax.