Hotpoint SE89PGX
Durability
Ease of Use
Service & Support
Hotpoint SE89PGX
User Reviews
Ease of Use
Durability
Style
Service & Support
Value For Money
Very Disappointed
I had problems right from the start - on a regular basis the oven cooked it's own circuit boards - this happened 5 times although hotpoint denied there was a fault with the design. On the sixth breakdown I decided to get rid of it even though it was only 5 years old. I was very dissapointed with both the cooker and the customer service I experienced - I would not advise anyone to buy a hotpoint cooker.
Ease of Use
Durability
Style
Service & Support
Value For Money
This Oven Is Prone To Spontaneously Adjusting Its
This oven is prone to spontaneously adjusting its preset temperature, or even switching itself off, when you open and close the oven door. This has resulted in several nearly-ruined meals when it was not noticed that the oven had switched off or turned itself down from 200 to 180 degrees.
Furthermore, we had to have the door switch/catch repaired under warranty not long after we got it.
And the digital clock seems to be capable of losing five minutes in the course of a couple of weeks, when compared to all the other clocks in the house. Don't know how something as noddy as that couldn't be more accurate!
Avoid, I would suggest.
Ease of Use
Durability
Style
Service & Support
Value For Money
Have Had Four Of These Ovens In 2 Years. On Each O
Have had four of these ovens in 2 years. On each occassion after using the pyrolytic cleaning function the enamel has started to flake off. On each occassion Hotpoint have replaced with same model and same problem has occurred.
Hotpoint say this hasn't happened to anyone else but I have had four that have all developed the same problem. The enamel flakes off and the fan then blows it onto the food that is cooking in the oven. My daughter cut the inside of her mouth on a piece of the enamel that went onto her food.
So glad to see that someone else has experienced the same problem with their Hotpoint Oven. Hotpoint customer services started to get quite funny with me after the second replacement, i.e. not returning phone calls; keeping me waiting on the end of the phone (at my expense) for up to 40 minutes at a time; passing me round to different people who would then say they couldn't help and then cutting the line after me holding for 25 minutes; saying they would call me back and then not bothering etc. In finality, after 5 models all with the same problem Hotpoint sent me a refund but insisted that before they could do this they needed the original receipt despite the fact they had replaced it over and over again. They seem disinterested in getting to the root of the problem and rather more intent on giving disatisfied customers the run around.
So glad to see that someone else has experienced the same problem with their Hotpoint Oven. Hotpoint customer services started to get quite funny with me after the second replacement, i.e. not returning phone calls; keeping me waiting on the end of the phone (at my expense) for up to 40 minutes at a time; passing me round to different people who would then say they couldn't help and then cutting the line after me holding for 25 minutes; saying they would call me back and then not bothering etc. In finality, after 5 models all with the same problem Hotpoint sent me a refund but insisted that before they could do this they needed the original receipt despite the fact they had replaced it over and over again. They seem disinterested in getting to the root of the problem and rather more intent on giving disatisfied customers the run around.
So glad to see that someone else has experienced the same problem with their Hotpoint Oven. Hotpoint customer services started to get quite funny with me after the second replacement, i.e. not returning phone calls; keeping me waiting on the end of the phone (at my expense) for up to 40 minutes at a time; passing me round to different people who would then say they couldn't help and then cutting the line after me holding for 25 minutes; saying they would call me back and then not bothering etc. In finality, after 5 models all with the same problem Hotpoint sent me a refund but insisted that before they could do this they needed the original receipt despite the fact they had replaced it over and over again. They seem disinterested in getting to the root of the problem and rather more intent on giving disatisfied customers the run around.
This has also happened to my mother who purchased this oven in April 2010. She is now onto her second oven. Hotpoint have been great in replacing the oven but the problem persists. This is more than a one off!!!!!!
I found this review very helpful because...I had shortlisted this oven for my new kitchen but couldn't find any reviews. I won't be bothering with this appliance now!
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