WHSmith

I liked the shop and how it works. They have a big supply off all kinds of books. The customer service helped me to find the book I was looking for. I am happy. I would like to recommend this shop to all book lovers, regardless bad review I've read here. Thank you. Bye

Having previously worked for this company in the past, I have both an employee and a consumer opinion of it. I'm going to start with the consumer opinion first.

Every single time I go into the stores, regardless if they are at the airport, my local shops or in a big city, the employees are smarmy, rude and unqualified. If you ask for help they can give you a vague recollection of where the book, item of stationary or type of card you're looking for may be but in short they do not want to help. Most of the time they have little in stock and when it comes to books they tend to repurchase the same one, for example a book series I used to read stocked the first volume from the first season of it and stocked the entire of the second season, they would restock V1 from S1 and V5 from S1 but never anything else, when I asked why they said that's just what's on the system. I find you never get such a good selection, even in large centres. They have little choice for the highest price possible and only seem to care about selling the overpriced chocolates around the till you can buy cheaper at the pound shop.

As an employee. They treat you like you are filth, they are rude, they don't allow you to wear certain items of clothing and they air condition the store all year round so you are shivering and unable to get warm. They do not give more training than a half hour video when you first start and they don't answer your questions. After finishing working there I went back a couple of years later for an interview, they were trying to hand me the job on the spot as they were struggling to fill the position, they said I would hear back and they are "not a poor type of company that ignores people" they completely ignored me and were so rude on the phone.

I avoid this store if I can help it much preferring Waterstones for better customer service, choice and quality. WHSmith are overprice, underpaid and the environment is unpleasant at best.

I like shopping in WHSmith, they always have a large collection of stationary and many books, and also many times if you need a book and can't find it you can ask them to get it for you and they will. I also recently bought a discounted Epson printer at half price, paid £35 for it and couldn't been happier with it.

I found this book shop has a quite lot of collection, specially the illford branch. The staff are helpful. and always when i go there I spent more than what I budget for as they have got good selections.

Please please keep away from there online store, even if the price is one of the cheapest. We tried to order three books on the 16th December 2010, hoping that it would be delivered in time of Xmas. It it now 9th March 2011 and WHSmith have cancel our order because 'The product detailed above has been canceled due to it no longer being in stock' and yet it the same product still on offer from there website and still have the availability: 3 - 5 working days! for the exact some book! This have been my worst online shopping experience ever. Are my a one off

WHSmith is well stocked, however, I find prices there exorbitant and they've usually been understaffed resulting in large queues before I can pay and leave.

W H Smith are big and brash but will do for getting books in a supermarket kind of way.

On every visit to my local WHSmith I ususlly find something new and interesting. Before our branch was built, my Father and I used to have to catch the bus to Ilford but now WHS is just a short walk away. Highly enjoyable store to visit, great staff, great prices (especially the recent sale) and great atmosphere. Love it!!

WHSmith is a great shop for buying stationary and loads more stuff it has loads and loads of magazines, and there is some nice stuff to buy people presents. If you haven't got a rubber or ruler or something like that it is a very handy shop indeed. And they're always doing special offers.