Riverford Farm Organic Vegbox Home Delivery

Riverford's delivery service has been excellent and the fruit is always fresh

we also get very useful emails telling us about promotions which help us to decide what we want in our box each week

I have now had my second delivery with Riverford and am very happy. All the veg is great and I can change what I want each week online, I can see what will be in the upcoming veg boxes and the variety is great. I like the fact I have to wash the soil off some veg, would rather that for being able to get a big delivery for across 2 weeks. It's made us eat so much better and we think more about what and when we should eat things so we don't waste anything. Great juicing bags / boxes too :)

Was in for first delivery, second time not but I didn't even get a phonecall, they got let into my building and left in safeplace before lunchtime :)

Great!

I ordered for the first time. so disappointed ordered online thought I was getting what was listed but no it last last week's veg box two put of the five items I was allergic to. sadly wasted.

then meat chicken leg meat over £7 was so fatty and full of grissle I couldn't eat it . having tired the mince or beef yet .

think I will shop around . won't be ordering again .

The riverford boxes were good. Quality was fine, recipes were usually decent though you inevitably got the odd one that didn't suit our paticular tastes. But the delivery.....

In roughly a year of being customers (roughly 20 boxes) our delivery was wrong 5 times, ie roughly 25%. For example, we either got the two meal box rather than the three meal box we paid for, or the wrong box (eg meat and vegetarian boxes confused). This would be poor in a bargain basement supplier, but this is suppposedly a premium product we are talking about.

Worse, the mis-deliveries were really poorly handled. As an example, when the wrong box was delivered, their delivery driver expected my wife to stay at home for the rest of the day so he could pick up the box he'd wrongly delivered and take it to the person who should have recieved it, and seemed to a) view it as unreasonable when we asked what time he would pick up the box and b) seem personally offended at the idea of correcting a mistake he himself had made.

Have had the boxes for about four weeks,medium veg and fruit bag. Always lovely tasting and fresh ,I am enjoying the variety. I love the fact that it is organic and local, just feel that it is expensive, however I feel that it is worth it.

As a veggie anyway we use it up and the recipes are a great idea.

I really don't know why Riverford are getting bad reviews as I have had nothing but delicious fresh fruit and veg from them for nearly a year . Our delivery man is very happy and friendly and always has a smile on his face and asks if I would like the delivery brought inside even if it's a small light box. Our veg has been very fresh and the fruit is so tasty and crisp. We also order from another organic fruit and veg company where you can substitute products but have stopped recently as their products are nowhere near as fresh as Riverfords and are smaller portions and less tasty . My partner has always just been a carrot potato and cauli eater he said he did not like other veg but since getting the veg boxes he now eats broccoli sweet potato butternut squash swede and green beans to name a few so that speaks louder than anything else. All I can think is that these people expect fruit and veg straight from the farm to look like it does in a supermarket and not different shapes and sizes from the normal boring examples. I will continue to order from Riverford as we love it and would highly recommend.

Iam totally surprised by the negative replys.The veg is really good quality and taste so good.Had 2 tiny issues and customer service was really kind and replaced the veg the following week. The person who delivers the veg and fruitbox is always kind and helpful.Thanks Riverford.

Joanna.Bramley

I am thoroughly disappointed and annoyed by my experience of attempting to give my custom to Riverford. I set up an account online to have a regular delivery. On the day it was due it didn't arrive so I contacted customer services by email and next day telephone. I was told there was no delivery due, although I had logged in earlier that day to check and it was definitely due that day! I was told it was set up for the next week . Next week no delivery - I phone customer services and told payment wasn't set up. I had in fact set up with world pay but they claimed there was a "system error" and that was the problem. They took a one- off payment and I was to receive a delivery the following week . Most people would have walked away by now! Next week no box delivered again!!! This time I'm told there is a system error and when I probe for more info they say there was a human error where something wasn't auctioned and the problem was because I'm a new customer! I said I wanted to close the account and to have my refund. I emailed asking for confirmation of the refund but heard nothing so 2 days later called to ask for my refund. The refund hadn't been auctioned. They were still claiming I hasn't set up a world pay account (I had) no apology for wasting my time to try to give them my custom. I'm still awaiting the refund. Riverford does not value their customers so poor and disappointing.

I missed the cancellation time by 28 minutes so emailed customer service asking for them to cancel the delivery as I was going on holiday. Basically the reply I got was tough get somebody to come and pick it up from your house. I know I was at fault but how much effort would it really of taken for somebody to pick up a phone and call somebody and tell them not to put that box on the Van. Previously Riverford would go out of the way to help you. SO don't know what has happened here the change of emails I received I could not believe so unhelpful..having experienced such excellent service before so disappointed. So I cancelled my account there reply was basically we have done nothing wrong feel free to cancel your account. If you are looking for good customer service stay away

Most things which we revive are relativity fresh. The staff are kind and helpful and the veg is of good quality. Whilst it may cost more than some leading supermarkets we shop there because we don't get lots of stupid substitutions. So... 4 Star! :)