Jones Bootmaker

I was ordering a pair of shoes on line and had a problem putting in the discount code and emailed for advice. No response from Customer Services. I sent again a week later, still no response. As they completely ignored my emails, I presume that they thought I would give up and pay the full price of the shoes. NO WAY! Be very careful if you have a problem ordering on line....you may not get any help...I didn't, so I won't be buying from Jones the Bootmakers ever again.

I shop at the Bluewater store and have always found the staff friendly and helpful. The shoes and boots are great quality. My boots have been worn and worn and still look good. Today I took back some shoes which I had bought sometime ago (but hardly worn) because the leather was lifting away. I was listened to politely and the shoes examined. I was offered an exchange. Great service. I remain a loyal customer!

do yourself a favor and do not by these boots they are the cheapest looking rubbish i have seen in years online only probably because they are so disgusting they would lower the tone of the shop

Had 4 pairs from this shop in last 10 months - initaly purchased two which fell apart in 4 months then took these back and got them both replaced(thanks) both of which have fallen apart in another 5 months. I have other shoes that i wear and dont wear them hard. Very poor for shoes that cost over £100 a pair. WOnt be buying again.

After purchasing a pair of £85 Merrell walking shoes i had only worn them a few times, noticed they were stretching and we're getting loose.

I returned them to the store but had lost my receipt, well, their attitude was that they couldn't care less And was nothing they could do?! Not even a good will gesture! I will never shop at Jones again, appalling!! Happy to take your hard earned cash though .

Excellent service from the adviser also had £30 pounds off price

I was given a pair of Jones boots as a gift August 2014 but didn't need to use them until the weather got worse. They lasted a couple of months of light wear but by October the button on the top had fallen off. As I didn't have the receipt I just took them to a local cobblers who fixed them as best they could for me.

I wore them a few times over Xmas and in January but by mid February I noticed they were leaking every time it rained.

Looking at the soles you can barely see any wear but the leather is actually split where it attaches to the sole.

I contacted Jones online customer service explaining the situation and they advised me to take them to a store along with proof of purchase.

I explained I was unable to get the receipt (as the person that gave me the boots no longer has it) and they have point blank refused to assist me further. They were paid for by cash so we can't produce a credit/debit card receipt.

I told them the name and model number of the boots and told them I didn't want a refund or new boots, just a repair so they at least last another winter for the amount they would have cost. They were adamant without a receipt they would not help.

I would not recommend Jones, for two reasons, the quality of the footwear and the terrible customer service.

I purchased a pair of shoes before Christmas 2014 for £50 which was discounted by 50%. They have lasted less than 3 months of wear due to their inner linings separating from the shoes and moving around inside the shoes. This is incredibly poor and I will not be buying any further pairs from Jones the Bootmaker again.

I have purchased my shoes from Jones for a number of years, however, I will not be doing so any longer.

There is no doubt that the quality of their footwear has deteriorated massively. I am on my fourth pair of the same style shoe in a short period of time (I know, I should have learnt my lesson after the second pair!). I have had heels fall off, seams come undone and the leather split. Each time I have taken my shoes, along with the recipt back to the store, and each time I have a battle with the staff who appear to think they are doing me a favour by exchanging them (or making me sit in the store whilst a member of staff runs my shoe to a repair store). The shoes each time have had little wear.

My advice is save your money and shop elsewhere.

Paid for a pair of shoes at a Bath, Southgate branch with the intention of going back to pick them up. Couldn't tell when as live in Cornwall & work 3 days a week at Oxford. Post Xmas, I wouldn't be going back that way & phoned to see if the branch would either transfer to a Truro branch or post to my home (at my expense). Response was atrocious. No, no couldn't do anything. 'You can have a refund, but you have to come into the branch. There's clever look you? Phoned main CS (just as bad) no forward thinking or suggestions at all. Won't be going in there again or recommending. In fact, I would avoid at all costs. No CS skills, no training, that's obvious. AVOID